Kathleen Daniels, Probate & Trust Specialist, Probate Real Estate  (KD Realty - 408.972.1822)

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Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets
Big Block Realty 858.232.8722 - La Jolla, CA
& Host of Postcards From Success Podcast

San Diego abandoned Supra for Sentrilock about 15 years ago. I only use a borrowed Supra when I sell in the Bay Area, which I did twice in 2021 but not often.

Sep 20, 2022 05:08 PM
Ryan Huggins - Thousand Oaks, CA
https://HugginsHomes.com - Thousand Oaks, CA
Residential Real Estate and Investment Properties

Oh, it's been going on for a lot longer than that!  I've had notifications not show up or get delayed by several days for months now, if not over a year.  We were blaming cell phone reception and 3G but who knows...


I've got a call from one agent who asked if I showed a home a second time. She got the notification of my showing over a week later!


And don't get me started on their supra-crappy phone app!  Damn thing stops updating whenever it feels like it.

Sep 20, 2022 10:15 PM
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

It used to be when a business was noticed of something regarding their business model wasn't right, they remedied right away. They wanted to provide customer service, increase their profits & good will. For something to not function is unacceptable for a length of time? NO They want to train us in to believe otherwise. refuse this!

Sep 20, 2022 03:12 PM
J.R. Schloemer, CRS
Kentucky Select Properties - Louisville, KY

This may explain why a colleague I helped during 2020, as she did not leave the house, would ask why she was receive notifications days later, if she got one. 

Sep 21, 2022 05:04 AM
Jim Patton
Aspire Home Real Estate 209-404-0816 - Modesto, CA
Realtor - Stanislaus ,Merced, San Joaquin Counties

The last notification I received was on 9/13.  So I guess it's not working over here in the Central Valley either.

Sep 20, 2022 08:36 PM
Diana Dahlberg
1 Month Realty - Pleasant Prairie, WI
Real Estate in Kenosha, WI since 1994 262-308-3563

That's horrible!  Glad I no longer subscribe to them!  

Sep 20, 2022 07:30 PM
John Juarez
The Medford Real Estate Team - Fremont, CA

For we Supra users, that is not good news at all.

Sep 20, 2022 05:37 PM
Doug Dawes
Keller Williams Realty Evolution - Topsfield, MA - Georgetown, MA
Your Personal Realtor®

That is not good

Sep 21, 2022 07:50 AM
Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co Notary Services retired RE Broker

Great "Heads Up" Kathleen Daniels, Probate & Trust Specialist . When I was active I truly counted on this information so I could boast to my Sellers how many showing they had. In most cases my listings were vacant because I worked with Builders thus I listed new homes.

Sep 21, 2022 07:07 AM
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Wow, that was there selling point.


Sep 21, 2022 07:03 AM
Lyn Sims
Schaumburg, IL
Real Estate Broker Retired

Well that's damn inconvenient. We use Sentrilock here. I still say that they should be more high-tech than they are. My garage door opener can do more stuff.

Sep 21, 2022 06:02 AM
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

My most recent listing was in contract before this happened. Next one doesn't come on market till early October so I wasn't aware. Hopefully, this will be resolved by then. Obviously, when I've been opening Supra boxes to show property, I'd have no way of knowing if it recorded for the listing agent.

Sep 21, 2022 04:38 AM
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Not surprising! So nice to be retired.

Sep 21, 2022 04:05 AM
Roy Kelley
Retired - Gaithersburg, MD

Good alert for Supra users.

Sep 21, 2022 03:55 AM
Bob Crane
Woodland Management Service / Woodland Real Estate, KW Diversified - Stevens Point, WI
Forestland Experts! 715-204-9671

I hope they get this situation worked out quickly.

Sep 20, 2022 10:46 PM
Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

Still getting them as of today, hopefully it will continue and they will have it resolved soon.

Sep 21, 2022 09:36 AM
Hella M. Rothwell, Broker/Realtor®
Carmel by the Sea, CA
Rothwell Realty Inc. CA#01968433 Carmel-by-the-Sea

So far so good. When I go into a listing, the some listing agents do their follow calls almost when I'm still showing it.  😁

Sep 21, 2022 09:06 AM
Gary Frimann, CRS, GRI, SRES
Eagle Ridge Realty / Signature Homes & Estates - Gilroy, CA
REALTOR and Broker

Thanks for this info Kathleen!  

Sep 21, 2022 08:40 AM
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate (435) 632-9374 - St. George, UT
St. George Utah Area Residential Sales Agent

Now that you mention it, yes! An agent called to ask if I did show her vacant listing under the guise of a lost key. There was no history recorded that day!

Sep 21, 2022 08:03 AM
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate

 I did what I was asked to do and sent the screenshot to Supra Support. 



That's a lot of nothing! 


Sep 21, 2022 03:46 PM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

I wasn't aware. We use Sentrilock in our area.

Sep 21, 2022 11:32 AM
Silvia Dukes PA, Broker Associate, CRS, CIPS, SRES
Tropic Shores Realty - Ich spreche Deutsch! - Spring Hill, FL
Florida Waterfront and Country Club Living

I've noticed it before. Sometimes notifications arrived a day late!

Sep 21, 2022 09:57 AM
Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ

OOOOhhhhhhh.....  and I thought it was because the seller let the buyers and agent in through the garage. And the agents played dumb regarding the function of using the supra box. And all my boxes have a CBS code that only I can reveal. One would think it is a bit important.
Then there's the two day late notification.
Isn't tech great? The more tech used the more double-checking is required.
Even with the imperfections, when dealing with vacant listing, the supra is better than the need to be present.

Sep 24, 2022 10:21 AM
Inna Ivchenko
Barcode Properties - Encino, CA
Realtor® • GRI • HAFA • PSC Calabasas CA

thanks for the info. 

Sep 23, 2022 02:12 PM