Careful…The REAL You May Be Showing One of my favorite fast-food restaurants with relatively healthy choices fell off my list several years ago. The young cashier overcharged me and was having difficulty issuing a refund. She consulted her manager who was nearby having her meal break. The cashier returned and asked if I would consider a restaurant credit because it was easier than refunding my money. After telling her I’d like a refund because I was never returning, she went to her manager once again who reluctantly stopped eating and issued a refund. This wasn’t over a lot of money but it reflected poorly on the manager and the restaurant. The manager may have been in her “I’m on a break mode” but when you’re a manager or in a business, you’re “always on.” What does this have to do wi...
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