Spam prevention
Ambassador
5,835,090
Bob Crane
Woodland Management Service / Woodland Real Estate, KW Diversified - Stevens Point, WI
Forestland Experts! 715-204-9671

HI Fred, I believe that most email services allow us to have the option whether to automatically download photos and attachments,  it sounds like yours is doing this.

If you trust the sender then go ahead and download.

Apr 21, 2022 09:14 PM
Rainmaker
1,440,321
Ryan Huggins - Thousand Oaks, CA
https://HugginsHomes.com - Thousand Oaks, CA
Residential Real Estate and Investment Properties

That's a feature of Protonmail (which I also use) and several email clients (like K9 Mail for Android).  "Remote Content" is simply content hosted outside of the email.  For example, when someone sends a new listing email around, the images are hosted on Mailchimp/Constant Contact/etc. instead of being embedded in the email itself, as they used to be in the olden days.  This allows for smaller emails and less taxing of the email infrastructure.

 

It is also commonly used for tracking pixels that programs like Mailchimp, bombom, etc. use.

 

If you know the sender, it's usually ok to load the remote content.  For example, my association of Realtors emails are just a blank email unless I load the photos, same with the weekly home depot ads.  I'm not likely to do this for real estate emails, as it's usually someone's signature that's the image (which as a side note, I think is one of the stupidest things to happen to email since the chain letter).

Apr 22, 2022 08:32 AM
Ambassador
4,087,228
Brian England
Arizona Focus Realty - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

I have not heard of remote content either but we aren't supposed to be clicking on links that we don't know whether or not they are safe.  Do you know the sender?  I would ask them what it is and why you need to click on it.

Apr 22, 2022 05:34 AM
Rainmaker
4,583,616
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

Sorry, Fred... no clue whatsoever.

Apr 22, 2022 05:12 AM
Ambassador
3,429,591
Anna Banana Kruchten Phoenix Broker
HomeSmart Real Estate BR030809000 - Phoenix, AZ
602-380-4886

Looks like spam to me.....let us know what you decide to do.

Apr 21, 2022 09:18 PM
Rainmaker
956,341
Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

Remote content means it doesn't automatically download because your email program doesn't let it. You can change settings to allow or to prompt depending on your program. Any ad I get on my phone I have to click a button that says show images. The sender may then know that it has been opened by you.

https://www.pcmag.com/how-to/how-to-stop-images-from-automatically-downloading-in-emails

Apr 22, 2022 06:08 AM
Rainmaker
4,643,198
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Think Bob Crane has this covered. That said, when I see this, I lean towards safety and pass!

Apr 22, 2022 03:49 AM
Rainmaker
1,057,373
John Juarez
The Medford Real Estate Team - Fremont, CA
ePRO, SRES, GRI, PMN

Great answer from Ryan Huggins - Thousand Oaks, CA who seems quite knowledgeable about the issue.

Apr 22, 2022 09:07 AM
Rainmaker
1,071,967
Doug Dawes
Keller Williams Realty Evolution - Topsfield, MA - Georgetown, MA
Your Personal Realtor®

New one on me. 

Apr 22, 2022 07:06 AM
Ambassador
3,177,015
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate

Looks like you have the answer, Fred. No point in me repeating it. 

Apr 22, 2022 08:29 AM
Rainmaker
5,410,253
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

If I saw this, and did not know the sender, would not click anything.

Apr 22, 2022 06:48 AM
Rainer
161,837
Karen Climer
Demetree School of Real Estate - Orlando, FL
Teaching people to pass the real estate exam

This should answer your question

remote content

Apr 22, 2022 06:08 AM
Rainmaker
587,843
Diana Dahlberg
1 Month Realty - Pleasant Prairie, WI
Real Estate in Kenosha, WI since 1994 262-308-3563

Glad you got the answer.  I am one of those recipients that would pass if I did not personally know the sender, but since you do, and you got alot of great advice here on AR ... you are good!

Apr 22, 2022 09:14 AM
Rainmaker
2,118,788
Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co Notary Services retired RE Broker

I have not read the other comments but I would think that you would be "redirected" to another site separate from the senders own site Fred Griffin Florida Real Estate 

Apr 22, 2022 09:04 AM
Rainmaker
826,626
Carla Freund
Keller Williams Preferred Realty - Raleigh, NC
Carolina Life RealEstate & Relocation 919-602-8489

I think you got your answer. Just be careful to make sure it is legitimate. 

Apr 22, 2022 09:50 AM
Rainmaker
1,009,983
Diana Zaccaro Broker Associate
Tropical Beachside brokered by eXp - Cocoa Beach, FL
"The Accidental Blogger" Cocoa Beach, Florida

I have seen this in my Proton account a couple times when I bcc myself on an email that I send. It happened when I had to copy and paste the content of a email that went to my gmail account by mistake so I could forward it to someone. If you know and trust the sender, I would not worry about it but, if not, ignore it.

 

As an aside, I use gmail for things like online subscriptions, shopping, newsletters, etc. so they don't clutter up the Proton account. FYI Diana

 

Apr 22, 2022 01:14 PM
Ambassador
2,823,297
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate Brokered by Real - St. George, UT
St. George Utah Area Residential Sales Agent

My email will not auto load photos and such unless it comes from a trusted source Fred. I like that aspect of protection.

Apr 22, 2022 03:56 PM
Ambassador
4,782,859
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Not really sure but I'm not clicking. Lavazza is an Italian coffee company, BTW.

Apr 22, 2022 09:47 AM
Rainmaker
1,776,762
Lyn Sims
Schaumburg, IL
Real Estate Agent Retired

I'm going with what Ryan says. Might be just the european phrasing.

Apr 24, 2022 06:34 AM
Rainer
317,948
Don Baker
Lane Realty - Eatonton, GA
Lake Sinclair Specialist

it's likely something I would delete.

Apr 23, 2022 01:54 PM