Joan Cox, Denver Real Estate - Selling One Home at a Time (House to Home, Inc.  - Denver Real Estate - 720-231-6373)

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Fred Griffin Florida Real Estate
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker

   The whole virus thing is OVER.   That is just an excuse.

   If they can't meet their customers' needs, they need to shutter their business.

Mar 03, 2022 09:21 AM
Rainmaker
826,626
Carla Freund
Keller Williams Preferred Realty - Raleigh, NC
Carolina Life RealEstate & Relocation 919-602-8489

I think some people don't update their voicemail very often and there is a labor shortage which is causing people to respond slower.

Mar 03, 2022 10:34 AM
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Carol Williams
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Property Manager

Change vendors! 

Mar 03, 2022 10:32 AM
Rainmaker
5,769,083
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Yes, and raising their prices.  Hertz rentals will charge you an extra 5% if you call them to make  a reservation.  Go on line they tell you!  A

Mar 03, 2022 10:46 AM
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Anna Banana Kruchten Phoenix Broker
HomeSmart Real Estate BR030809000 - Phoenix, AZ
602-380-4886

It ended almost a year ago here in Phoenix.  Move on folks - take your life back.  As for these vendors I'd be looking for new ones with topnotch customer service.

Mar 03, 2022 10:23 AM
Rainmaker
956,341
Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

OH FFS . . . we're dealing with this with everyone! County, escrow companies etc . . . 

Mar 03, 2022 09:49 AM
Rainmaker
1,776,762
Lyn Sims
Schaumburg, IL
Real Estate Agent Retired

sounds pretty incompetant. Yes people are using this excuse along with the short staff.

Mar 03, 2022 09:21 AM
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Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Time to find backup vendors Joan Cox 

Mar 03, 2022 09:19 AM
Rainer
317,948
Don Baker
Lane Realty - Eatonton, GA
Lake Sinclair Specialist

I feel like it's the big excuse for not hiring.  They got by without a receptionist when they had to, so now they don't want to pay one.

Mar 03, 2022 01:41 PM
Rainmaker
4,583,543
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

I, for one, am very tired of hearing about things not being "right" during the pandemic. Recently I contacted 5 vendors about enclosures for my screened porch. Four never got back to me. One did... and they got a nice $4,500 contract as a result.

Mar 03, 2022 11:45 AM
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Bob Crane
Woodland Management Service / Woodland Real Estate, KW Diversified - Stevens Point, WI
Forestland Experts! 715-204-9671

The pandemic may be nearly over, however much of the workforce found other employment that allowed them to work from home.  Traditional businesses will continue to experience shortages of staff.

Mar 03, 2022 04:32 PM
Rainmaker
1,440,321
Ryan Huggins - Thousand Oaks, CA
https://HugginsHomes.com - Thousand Oaks, CA
Residential Real Estate and Investment Properties

The pandemic was used too often as an excuse for bad service.  Two years into "two weeks to flatten the curve" they should know how to service their customers.  At this point, if they can't handle it they either need to shut their doors or publish realistic response times.

Mar 03, 2022 03:26 PM
Ambassador
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Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate

Time for a new vendor. 

Mar 03, 2022 02:22 PM
Rainmaker
709,421
Tony Lewis
Summit Real Estate Group - Valencia, CA
Summit Real Estate Group Valencia & Aliso Viejo

Labor shortages have hurt many businesses. I was shocked to see one of our local Starbucks closed due to lack of employees.

Mar 03, 2022 12:28 PM
Rainmaker
465,881
Shayne Stone
HomeSmart - Fulshear, TX
"Your Rock Solid Choice Realtor"

I feel your pain Joan Cox , having the same issue with Top Producer especially since they stop our email servers and now all my attached communications with my clients over the years are now gone.

Now I feel I lost my security blanket. Lucky for me I am somewhat redundant and convert most messages into PDF... LOL

 

Mar 03, 2022 11:52 AM
Rainmaker
4,312,170
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

People "use" all kinds of messages for all sorts of reasons.  

Mar 03, 2022 11:42 AM
Rainmaker
2,701,705
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

Service the customer or customer service is making the negative rounds

Mar 03, 2022 10:37 AM
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Kat Palmiotti
406-270-3667, kat@thehousekat.com, Broker/REALTOR® - Kalispell, MT
Helping your Montana dreams take root

So I'm with all the responses so far that indicate it's time to find a new vendor. And then I saw your comment that you were calling them to cancel your account. That's ironic! They don't want you to go!

Mar 04, 2022 04:34 AM
Rainmaker
4,643,187
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

No answer is the same as saying we are closed. That is my hint to find a new vendor.

Mar 04, 2022 04:05 AM
Ambassador
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Susan Emo
Sotheby's International Realty Canada - Brokerage - Kingston, ON
Kingston and the 1000 Islands Area

Sadly, the rest of the world isn't as finished with this as your Southern States.  We just today in Ontario, moved to relax some protocols but are still required to wear masks and many continue to work from home.

In other news:  In Hong Kong, A total of 262,319 positive cases were recorded in the past 14 days

Mar 03, 2022 05:22 PM
Rainmaker
1,375,678
Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets
Big Block Realty 858.232.8722 - La Jolla, CA
& Host of Postcards From Success Podcast

 

🙄

 

Next (2005 TV series) - Wikipedia

Mar 03, 2022 04:20 PM
Rainmaker
7,140,149
Roy Kelley
Retired - Gaithersburg, MD

It is time to update your list of vendors. Move on when they are not responsive.

Mar 03, 2022 02:22 PM
Rainmaker
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Brenda Mayette
Miranda Real Estate Group, Inc. - Glenville, NY
Getting results w/ knowledge & know-how!

This excuse seems to be unending...!  

Mar 04, 2022 04:43 AM
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Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

I'm so tired of the pandemic excuse.

Mar 03, 2022 03:52 PM
Rainmaker
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John Juarez
The Medford Real Estate Team - Fremont, CA
ePRO, SRES, GRI, PMN

It looks like this vendor is way too busy or out of business.

Mar 04, 2022 10:04 AM
Rainmaker
1,678,910
Beth Atalay
Cam Realty and Property Management - Clermont, FL
Cam Realty of Clermont FL

Unfortunately, some are still using the pandemic as an excuse not to work, then, the increase in prices for almost everything.

Mar 04, 2022 07:37 AM
Rainmaker
766,119
Gwen Fowler-864-710-4518 SC * Mountain* Lake*Home
Gwen Fowler Real Estate, Inc - Walhalla, SC
Gwen Fowler Real Estate, Inc.

It is frustrating times but I am so grateful the virus is starting to slow down.  This has been a very unexpected situation and has affected the world in ways we could never imagine.  

Mar 08, 2022 05:36 AM