1,505,863
Out here most dealerships are concerned with their reputation. Something like that would lead to a bad review which would be really bad for the Lexus brand overall. Have her talk to the service department manager or the regional manager (may need to call another dealership to get them if the first won't give it to her).
But yes, I've known some great repair shops and some real slimebags.
-
John Juarez
Fremont, CA
-
Diana Zaccaro Broker A...
Cocoa Beach, FL
-
Ron and Alexandra Seigel
Carpinteria, CA
-
Peter Mohylsky, Beach ...
Miramar Beach, FL
-
Kathleen Daniels, Prob...
San Jose, CA
-
Doug Dawes
Topsfield, MA
-
Michael Jacobs
Pasadena, CA
-
Lyn Sims
Schaumburg, IL
-
Nina Hollander, Broker
Charlotte, NC
-
Fred Griffin Florida R...
Tallahassee, FL
-
Dario Ferreira
Attleboro, MA
5,111,821
I think it's a stereotype. I've always had my cars serviced at my dealerships (Honda and Infiniti) and I've had fantastic service and work. I've usually heard about more problems from private repair shops.
Good warning that one should read something before they sign it.
-
John Juarez
Fremont, CA
-
Diana Zaccaro Broker A...
Cocoa Beach, FL
-
Ron and Alexandra Seigel
Carpinteria, CA
-
Kathleen Daniels, Prob...
San Jose, CA
-
Doug Dawes
Topsfield, MA
-
Joan Cox
Denver, CO
-
Ernie Steele
Lebanon, PA
-
Fred Griffin Florida R...
Tallahassee, FL
-
Michael Jacobs
Pasadena, CA
3,349,229
I've been fortunate. I do read the contracts ... and ask a lot of questions.
Never accept a verbal estimate. Get it ALL IN WRITING and make sure no additional repairs can be done without prior approval, in writing!
I am sorry that happened to your friend.
-
John Juarez
Fremont, CA
-
Diana Zaccaro Broker A...
Cocoa Beach, FL
-
Ron and Alexandra Seigel
Carpinteria, CA
-
Kathleen Daniels, Prob...
San Jose, CA
-
Doug Dawes
Topsfield, MA
-
Michael Jacobs
Pasadena, CA
-
Nina Hollander, Broker
Charlotte, NC
-
Karen Climer
Orlando, FL
-
Fred Griffin Florida R...
Tallahassee, FL
291,809
That's terrible.
Time to crank out the bad reviews online. Yelp, BBB, etc.
Search for "xyz dealership reviews", then enter a few yourself.
Fun fact: You can run Google ads targeting a business name, even if you do not own it.
Do with this info what you wish. I know what I would do ;)
-
John Juarez
Fremont, CA
-
Ron and Alexandra Seigel
Carpinteria, CA
-
Candice A. Donofrio
Fort Mohave, AZ
-
Doug Dawes
Topsfield, MA
-
Lyn Sims
Schaumburg, IL
-
Michael Jacobs
Pasadena, CA
-
Anna "Banana" Kruchten
Phoenix, AZ
-
Fred Griffin Florida R...
Tallahassee, FL
195,522
Are there people who have bad experiences at car dealerships? Of course there are.
Does that make car dealers as a broad group terrible people or terrible businesses? If you believe it does, than you must also think that the worst experience that Joe Citizen has had with a real estate agent is representative of you or our entire profession?
-
John Juarez
Fremont, CA
-
Debbie Gartner
White Plains, NY
-
Doug Dawes
Topsfield, MA
-
Joan Cox
Denver, CO
-
Ernie Steele
Lebanon, PA
-
Michael Jacobs
Pasadena, CA
-
Nina Hollander, Broker
Charlotte, NC
-
Karen Climer
Orlando, FL
4,581,818
Generally, I believe generalizations are a concern to anyone who truly thinks. I understand that people who have been harmed in some way often are quite vocal. Some for good reason and some just because they can.
-
John Juarez
Fremont, CA
-
Ron and Alexandra Seigel
Carpinteria, CA
-
Kathleen Daniels, Prob...
San Jose, CA
-
Doug Dawes
Topsfield, MA
-
Joan Cox
Denver, CO
-
Lyn Sims
Schaumburg, IL
-
Nina Hollander, Broker
Charlotte, NC
-
Karen Climer
Orlando, FL
5,237,947
Sold my Acura because the city owned dealer always wanted you to have services you did not need.
Bought a Ford and used a city dealership and they were excellent. Have used them twice now and no up charges suggested.
Different deaerships have different policies.
-
John Juarez
Fremont, CA
-
Kathleen Daniels, Prob...
San Jose, CA
-
Doug Dawes
Topsfield, MA
-
Fred Griffin Florida R...
Tallahassee, FL
-
Lyn Sims
Schaumburg, IL
-
Michael Jacobs
Pasadena, CA
-
Nina Hollander, Broker
Charlotte, NC
1,201,302
Like Real Estate car repair shops have a bad rep but its the bad minority that gives the majority good ones the blackeye.
-
John Juarez
Fremont, CA
-
Diana Zaccaro Broker A...
Cocoa Beach, FL
-
Kathleen Daniels, Prob...
San Jose, CA
-
Fred Griffin Florida R...
Tallahassee, FL
-
Joan Cox
Denver, CO
-
Michael Jacobs
Pasadena, CA
3,589,741
Not really, I've been pretty fortunate to have most things taken care of all these years. If they gave me a quote for 1300 and it turned up 4000 they'd be some words spoken and written out etc etc.
-
John Juarez
Fremont, CA
-
Kathleen Daniels, Prob...
San Jose, CA
-
Doug Dawes
Topsfield, MA
-
Fred Griffin Florida R...
Tallahassee, FL
-
Lyn Sims
Schaumburg, IL
-
Michael Jacobs
Pasadena, CA
906,077
Wow! That's just bad business. What a shame. Lexus usually has a good reputation. I have a Honda and they call us to give us a quote outside of anything we request. Sometimes we do it and sometimes we take it somewhere cheaper. We have a great relationship with our dealership.
-
John Juarez
Fremont, CA
-
Kathleen Daniels, Prob...
San Jose, CA
-
Fred Griffin Florida R...
Tallahassee, FL
-
Doug Dawes
Topsfield, MA
-
Michael Jacobs
Pasadena, CA
1,846,851
That doesn't seem right even if she signed their BS mandatory service agreement. Mercedes & BMW has the same nonsense.
They are always told not to fix anything without talking to me first. They always have a litany list of what they 'need' to fix which is just nuts.
You know like 'bug hit windshield - windshield replacement $1200."
-
John Juarez
Fremont, CA
-
Doug Dawes
Topsfield, MA
-
Fred Griffin Florida R...
Tallahassee, FL
-
Ernie Steele
Lebanon, PA
-
Michael Jacobs
Pasadena, CA
921,504
My 2013 Honda Pilot sounded like it was about to throw a rod through the block. New engind plus installation $4,378 + miscellenous. I like my Pilot.
So they start the work THEN.......
it is the belt tensioning pully causing the noise. $1,200 including new timing belt.
I know what the bill owuld have been at a place like Firestone. (Note: in the old days, maybe still current, these folks worded on commission)
ALL dealerships are criminals when it comes to warranty work, They screw the manufacturer not the citizen.
Same is true with HVAC. If it is stil under warrenty, whatever is wrong is fixed with a new compressor.
Todate I have been very statisfied with dealer service through Honda and Toyota.
Do I broadcast that on social medaia? My vote is FOR SALE not given freely. Ohhh...is AR social meda?
-
John Juarez
Fremont, CA
-
Wanda Kubat-Nerdin - W...
St. George, UT
-
Doug Dawes
Topsfield, MA
-
Fred Griffin Florida R...
Tallahassee, FL
-
Lyn Sims
Schaumburg, IL
2,245,575
How much is this going to cost BEFORE the big bill that was a sucker punch. Big shops, something missed in the he said she said in the chain of command. It happens. Smaller personal shops in rural Maine... everyone is frugal and no surprises and communication on how the operation is going... setting expectations happens. 9 year old car is going to require repairs after it loses the new car smell too.
-
John Juarez
Fremont, CA
-
Fred Griffin Florida R...
Tallahassee, FL
-
Michael Jacobs
Pasadena, CA
-
Doug Dawes
Topsfield, MA
5,877,179
I have taken my Lexus into the local dealer, and have not had a problem. That would be AWFUL.
-
John Juarez
Fremont, CA
-
Fred Griffin Florida R...
Tallahassee, FL
-
Doug Dawes
Topsfield, MA
-
Michael Jacobs
Pasadena, CA
2,784,416
Perspective will be a great help here. When you take your car in at some dealers, its like a medical check-up for the car. Consequently, they review all that is not up to snuff and what may need looking into soon in addition to your current ailment. Dealers have factory standards, their own parts and training and it is expensive where as your local trustworthy mechanic can repair but is not an expert or approved technician for your brand car. Lets face it. Owning a car is expensive. In the 30, 40 and 50's, Taxi's ruled New York (big cities) as owning a car was not practical. Commuting from the suburbs by train was the norm. Today, its uber and its practical. It all adds up to location in Real Estate where one is close to everything. Retirees have an eye on all this
-
John Juarez
Fremont, CA
-
Fred Griffin Florida R...
Tallahassee, FL
-
Doug Dawes
Topsfield, MA
-
Michael Jacobs
Pasadena, CA
5,772,575
Fred,
We have never ever had a problem with a Mercedes Dealership. They always give an estimate, and if for some reason, it is higher than they call for a OK! And that has not happened since we owned the same brand since 1980. We have moved three times, and each dealer repair experience was the same. A
-
Michael Jacobs
Pasadena, CA
-
John Juarez
Fremont, CA
-
Wanda Kubat-Nerdin - W...
St. George, UT
902,038
Know what you're doing and READ what you sign; that would be number one. It pays to know what actually really needs to be done and by them. Some "fixes" or replacements are either not necessary, or not due as yet and some can be done by the owners easily (if you know what you're doing, like my hubby). Have to find a place that you trust.
-
Michael Jacobs
Pasadena, CA
-
John Juarez
Fremont, CA
-
Wanda Kubat-Nerdin - W...
St. George, UT
6,416,169
Some are concerned with reputation, others are not.
You do pay premium for those with a good rep.
-
Michael Jacobs
Pasadena, CA
-
John Juarez
Fremont, CA
-
Wanda Kubat-Nerdin - W...
St. George, UT
1,205,863
Slow Service, high prices yup. If you want to play you gotta pay.
-
John Juarez
Fremont, CA
-
Wanda Kubat-Nerdin - W...
St. George, UT
-
Peter Mohylsky, Beach ...
Miramar Beach, FL
1,056,097
They always seem to have a reputation. Some really good, some awful. I drive 60 min to Lake Havasu City to get my truck serviced at the dealer there even though the local dealer is 5 min away. They gave me a bad clicker, said I broke it and that will be 400. Bye bitches!
-
John Juarez
Fremont, CA
-
Wanda Kubat-Nerdin - W...
St. George, UT
-
Ron and Alexandra Seigel
Carpinteria, CA
1,322,519
I take our two cars to their respective brand dealerships. I get written estimates from each for work to be done. If more is done, it is not done until I get a phone call telling me about the need for same and getting my approval.
The upcharge to to you friend was quite large. I think there may be more to the story.
-
Michael Jacobs
Pasadena, CA
-
Joan Cox
Denver, CO
3,138,121
They overcharge for repairs, my advice is to find a reliable, local garage. I saved over $500 doing that.
-
John Juarez
Fremont, CA
-
Candice A. Donofrio
Fort Mohave, AZ
4,959,181
I was just at my lincoln dear just for a oil change yesterday and ended paying $159 for one
-
John Juarez
Fremont, CA
-
Wanda Kubat-Nerdin - W...
St. George, UT
7,862,331
I try to be very careful with dealership shops. They tend to overcharge.
-
John Juarez
Fremont, CA
-
Wanda Kubat-Nerdin - W...
St. George, UT
637,484
If you don't read the contract, it's on you. In Monterey, Lexus is fabulous. They tell me what they think something will cost when I take it in, but they always call for approval of the actual findings and charge. PS. They always give me a new car to drive while it's in the shop, no matter how many days it takes. LOVE tHEM!
-
Michael Jacobs
Pasadena, CA
1,092,847
That stinks and yes, I've had so many bad experiences I could write a book. I think car dealerships are like any other industry, there are good ones and bad ones. I think it depends on the owner and management how good or bad the experience will be. And it seems there are more bad than good these days.
-
John Juarez
Fremont, CA