Joan Cox, Denver Real Estate - Selling One Home at a Time (House to Home, Inc.  - Denver Real Estate - 720-231-6373)

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Rainmaker
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Brian L. Sirota, Esq.
Bristar Realty (Realtor/Attorney) - Orange, CA
For Solutions: (714) 501-7660

Joan Cox, I have on rare occasions received similar instructions and have brushed it off.   

If the laundry list is accurate, there's no reason to wad your undies.  It's not personal.   If that's a new agent's way to maintain transactional order, more power to them.    I've seen too many cases where an experienced agent missed important items.   

Sure, they could probably use a lesson in diplomacy, but it's likely counter-productive to engage.

If, however, the laundry list is flawed, that's another matter, entirely.

Apr 22, 2021 03:28 PM
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Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate

I am with Ryan Huggins - Thousand Oaks, CA - then again we are both in California where more paper and forms seem to be better for the Big Box Brokerages.  

My clients do not sign anything that is Brokerage branded and not a required form. Period.  I do not care what the brokerage requires.  If the brokerage requires the forms then their clients can sign them ... mine won't. 

Apr 22, 2021 05:46 PM
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Chris Ann Cleland
Long and Foster REALTORS®, Gainesville, VA - Bristow, VA
Associate Broker, Bristow, VA

I ran into a new agent who was utterly clueless and already had a TC.  Apparantly, he let slip, that she was the one writing up his offers.  Someone from a big name brokerage told him that's how to do it.  Uh....she needs to be licensed and understand what she's doing or you look dumb.  He didn't know, was just following the lead of a mega brokerage.  

Meanwhile, offer came in with no home sale contingency.  But something in her personal letter stated she had a home to sell that she wasn't willing to part with until she found the perfect next home.  Hmm.  Called the lender.  She doesn't qualify without a home sale.  Agent didn't get it.  TC sure didn't get it.  

Long story short, having a TC doesn't impress me.  Knowing what you are doing and being honest does.

Apr 22, 2021 05:10 PM
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Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

LOL

it's interesting
without going into huge detail I am dealing with a 'former new agent' I sternly spoke to in his presence to his broker. Now, not so new, a good guy, and a new agent HE is overseeing

so I'm like how you like babysitting LOL

we all do it. Blessed BE!

Apr 22, 2021 03:31 PM
Rainmaker
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Hella M. Rothwell, Broker/Realtor®
Carmel by the Sea, CA
Rothwell Realty Inc. CA#01968433 Carmel-by-the-Sea

Since it seems that most big box listing agents (at least here on the Monterey Peninsula) work within a "team" that includes a TC, I just shrug it off.  The paperwork here for a multi-million dollar home in Pebble Beach is so huge, I presume they need all the help they can get. Earlier this year one of my listings was sold by a big box team that included FOUR licensed agents.  I, on the other hand, am an independent broker handling every phase of the sale myself. That's the way I like it. That's the way I keep control.  

 

Apr 22, 2021 07:04 PM
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Ryan Huggins - Thousand Oaks, CA
https://HugginsHomes.com - Thousand Oaks, CA
Residential Real Estate and Investment Properties

LOL!  Probably some TC checklist thing they think helps.  I've gotten one or two in the past.  It's always a fun conversation when they have on their checklist a form we don't do (better yet one that has no place for our side to sign or input anything into).  It does astound me how companies require so much extraneous paperwork to justify having TCs.

Apr 22, 2021 04:29 PM
Rainmaker
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Susie Kay
Ultra Real Estate Dallas Fort Worth - Plano, TX
North Dallas Specialist

Maybe, just maybe, this TC has a template that she used from another TC.  In a larger brokerage or sometimes real estate firm like Redfin, they have a TC who will take over many tasks once the transaction is under contract.  They use their standard corporate letters and will often send emails or requests on every milestone.  I hope that is the case, Joan.  If not, no more toning down for her.

    

Apr 22, 2021 05:14 PM
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Lyn Sims
RE/MAX Suburban - Schaumburg, IL
Schaumburg Real Estate

I would not talk with the assistant again. I'd tell the agent I would only except corespondence from her after her behavior.

Unprofessional AND IN CAPS.

Apr 22, 2021 03:50 PM
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Dario Ferreira
Attleboro, MA
Internet Marketing

Just imagine if experienced pilots got upset at following checklists?

Apr 22, 2021 03:43 PM
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Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

I have a fabulous TC I have worked with for years but have certainly run across some who really are rather difficult to work with. I can't say I have had anyone who I felt was really rude but some emails have raised the eyebrows a bit and had me (and my TC) scratching our heads. I just make sure I respond professionally to all emails from any TC, and include my TC and the other agent always!

I try not to get bent out of shape by the emails, from TCs OR from agents, that are less than professional or that are somewhat terse and accusatory. Sometimes it's hard! LOL

Apr 22, 2021 07:49 PM
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John Juarez
The Medford Real Estate Team - Fremont, CA
ePRO, SRES, GRI, PMN

We use a Transaction Coordinator and have for quite some time. Many agents with whom we interact also use a TC. The TCs are generally knowledgeable and professional. We have to remember that their job is not like our job. Their job is to make sure the paperwork is done correctly. They answer to brokers not to the general public. They work with agents not with the general public. Can they be demanding at times? Kinda!

We can work together.

Apr 22, 2021 07:23 PM
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Caroline Gerardo
Sun West Mortgage Corporation - Newport Beach, CA
C. G. Barbeau the Loan Lady nmls 324982

I wonder how the assistant spoke to you. Was he/she willing to learn and collaborate?

Apr 22, 2021 04:02 PM
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Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

 It's rare that I get this kind of attitude... the last time I did I called out the agent on it... she went very quiet on me. I think in Charlotte with many agents I have a reputation of being tough but fair and agents don't typically try to push the limits with me.

As for transaction coordinators, I've not had attitude issues, just incompetency issues.

Apr 23, 2021 04:05 AM
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Brian England
Vacasa - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

I think it is funny when people act like they know what they are doing, yet they have no clue and it shows.

Apr 23, 2021 05:02 AM
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Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Thanks, Joan, for sharing this experience. 

Apr 22, 2021 03:19 PM
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Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

Hello Joan - do you feel better now that some time has passed?  Could this be a teaching moment for the other agent and the transaction coordinator? 

 

Bold, WRITING IN ALL CAPS may be known to many but not ALL --- let's get through the transaction.  If nothing else, you now know what you may be facing in the time as you hopefully approach closing day.  And that's the goal, right?  

Apr 23, 2021 04:59 AM
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Peter Mohylsky. Broker Associate
Miramar Beach - Santa Rosa Beach, FL
THE BEACH IS OPEN AND WAITING FOR YOU

Golden rule rocks, don’t sweat the small stuff.

Apr 23, 2021 04:54 AM
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Michael J. Perry
KW Elite - Lancaster, PA
Lancaster, PA Relo Specialist

For the longest time.  I didn’t understand that ALL CAPS was shouting !!!

I would Capitalize something so it would stick out from the body of verbiage

Apr 23, 2021 04:38 AM
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Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

I would just ignore it. Maybe she has no understanding of "bold"!

Apr 23, 2021 04:27 AM
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Andrea Bedard
Thompson Company, REALTORS® 240.593.2860 - Silver Spring, MD
Fluent in German and Real Estate * M.A. ABR ASP

I had a similar situation last year. After the contract was ratified, I never heard from the buyer's agent just from her TC.. she kept reminding me to do things that were not due, and demanding information that I did not yet have. It became quite annoying and took some deep breathing to be able to move on with my day. 

Apr 22, 2021 07:49 PM
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Fred Griffin Tallahassee Real Estate
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker

Ignore them; proceed with the transaction.

Apr 23, 2021 07:09 AM
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Bob Crane
Woodland Management Service / Woodland Real Estate, EXP - Stevens Point, WI
Forestland Experts! 715-204-9671

Sometimes those folks working in the background lack social skills.

Apr 23, 2021 05:40 AM
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Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ

It has been my experience that years in the industry is not an indicator of knowledge or proficiency. Nor of the agents ability to read the text in the property description, REALTOR remarks or showing instructions. No hope they will read the HOA docs.
However, a hired gun, like a Transaction Coordinator, has little understanding of the complexiites of the 'rubber-meets-the-road- real estate. Most of the TC are more about COMPLIANCE than transaction. And much of that burden is created by brokers. And I bet the TC works for the broker not the agent. 
Moral to the story: No one cares about what the agent feels. There is new agent being interviewed by the broker today. If things get bad enough agents may start looking for alternatives.

Apr 23, 2021 05:21 AM
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Carla Freund
Keller Williams Preferred Realty - Raleigh, NC
Carolina Life RealEstate & Relocation 919-602-8489

TCs can be a bit tough. It is as if they are super stressed when you don't get things to them so they can check them off their list. You may want to have a discussion with the agent at some point and let her know how the communication being received.

Apr 23, 2021 05:04 AM
Rainmaker
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Doug Dawes
Keller Williams Realty - Topsfield, MA - Georgetown, MA
Your Personal Realtor®

Joan Cox Many times people are not familiar with email protocols or just ignore them. I wouldn't take it too seriously

Apr 23, 2021 06:41 AM
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Alan May
Jameson Sotheby's International Realty - Evanston, IL
A moving experience!

You can choose to consider an email from a Transaction Coordinator as rude, or you can consider it a well-organized reminder designed for the "average" agent.

I don't mind such a letter (with bolds, caps and whatnot) because it gives me a roadmap to make sure I provide them with their full list of requirements.  It makes for a smooth, bump-free transaction.

Apr 23, 2021 05:18 AM
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Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets
Big Block Realty 858.232.8722 - La Jolla, CA
& Host of Postcards From Success Podcast

Luckily, my TC talks to the other TCs for me, I never deal with the other TC.

 

Apr 24, 2021 11:09 AM
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Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Joan,

I agree with Brian L. Sirota, Esq. The idea is to get the deal done, and not to instruct somebody on diplomacy or manners...All the TC's in the mid size company we worked with were licensed real estate agents.  They kept the transaction moving according to the rules of the state.  They liked the back office stuff.  A

Apr 23, 2021 08:04 AM
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Anna Banana Kruchten CRS, CRB, Phoenix Broker
HomeSmart Real Estate BR030809000 - Phoenix, AZ
602-380-4886

Yes on occassion we've had an overzelous admin take upon themself to 'school' the rest of us pros.  It's just a joke to me and you know not to ever hire that one.

Apr 23, 2021 02:37 PM
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Don Baker
Lane Realty - Eatonton, GA
Lake Sinclair Specialist

without reading the email I can't have an opinion on the matter

Apr 23, 2021 01:08 PM