Stone Cornell

Spam prevention
Staff
126,738
ActiveRain Member Support
Seattle, WA

Hello Stone, it's been a frequent topic in the Q&A section.  Emails going to/from support have been sporadic at best.
The developers are working on major changes to the site, and one of the byproducts of that work has been difficulty with editing profiles.

If you leave the specifics you want changed here, I can attempt to make the edit.  No guarantees, because some fields are blocked from editing at my level of support.

Mar 01, 2021 07:33 PM
Rainmaker
4,066,255
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

ActiveRain Member Support has responded and even their hands are tied as site work continues. Good luck.

Mar 02, 2021 03:53 AM
Rainmaker
1,192,229
Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets
Big Block Realty 858.232.8722 - La Jolla, CA
& Host of Postcards From Success Podcast

All you have to do is post here to ActiveRain Member Support 

Mar 01, 2021 07:30 PM
Rainmaker
5,419,864
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Stone,

ActiveRain Member Support may be help to take care of this. A

Mar 01, 2021 07:26 PM
Rainmaker
6,425,567
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

This is the best place to get the attention of the support staff.

Mar 02, 2021 08:19 AM
Ambassador
3,010,151
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate

ARMS has responded.  We all need to be patient while the site is getting a facelift and many tech upgrades. 

Mar 02, 2021 07:54 AM
Rainmaker
1,703,861
Lyn Sims
RE/MAX Suburban - Schaumburg, IL
Schaumburg Real Estate

Thank you ARMS for helping.

Mar 02, 2021 06:21 AM
Ambassador
4,514,091
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Sorry you are having problems, but hopefully AR Member Support can help, at least with some of the changes that are important. This is a good place to ask for help.

Mar 01, 2021 09:55 PM
Rainer
359,310
Clay R. Seay
Florida Homes Realty & Mortgage - Saint Augustine, FL

First let me say that I believe that AR Support is censoring the comments.

I replied to the AR Support reply in Kens' thread to my comment a short time ago. It appears to have been deleted as well as 2 other comments that were shown about 30 minutes ago. One was Ken's comment as well.

In my opinion, the SNARKY AR Support team member ended their comment to me by suggesting there was a difference between a paying member and the free access here on AR. Does the site work differently if I pay? is it better because I pay?

Going to a Zoom meeting to hear top level management repeat themselves about how difficult life is and we, as mere mortals and free members do not understand the elaborate nature of software fixes is borderline elitism. For AR Support Staff to belittle any comments or censor comments is unacceptable.

Maybe AR needs a complete new software update or maybe it will fade into the great real estate black hole of death by failure. It seemed like a great site at first, but never worked right and they could never fix it.

If we, as Agents treated our clients like this we would have no clients. I expect better from AR Support.

Mar 02, 2021 12:03 PM
Rainmaker
2,619,861
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

Seance?

Mar 02, 2021 09:59 AM
Ambassador
5,264,557
Bob Crane
Woodland Management Service / Woodland Real Estate, EXP - Stevens Point, WI
Forestland Experts! 715-204-9671

This is the best place to reach support, hopefully it can be changed quickly for you.

Mar 02, 2021 09:42 AM
Rainer
138,280
Ken Jones
Toms River, NJ

Stone Cornell Join the club.

I've been trying to contact them through email for 4 months about the same issue with no less than 5 emails and never got an acknowledgment.

Although AR posts here every once in a while that they're "working on the site" and have trouble with their email, it seems the email contact with their customers would be the FIRST thing they'd fix.

But ...

Mar 02, 2021 03:47 AM