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Hello Stone, it's been a frequent topic in the Q&A section. Emails going to/from support have been sporadic at best.
The developers are working on major changes to the site, and one of the byproducts of that work has been difficulty with editing profiles.
If you leave the specifics you want changed here, I can attempt to make the edit. No guarantees, because some fields are blocked from editing at my level of support.
Staten Island, NY
ActiveRain Member Support has responded and even their hands are tied as site work continues. Good luck.
All you have to do is post here to ActiveRain Member Support
Thomas J. Nelson, REAL...
La Jolla, CA
ActiveRain Member Support may be help to take care of this. A
Kathleen Daniels, Prob...
San Jose, CA
This is the best place to get the attention of the support staff.
ARMS has responded. We all need to be patient while the site is getting a facelift and many tech upgrades.
Thank you ARMS for helping.
Sorry you are having problems, but hopefully AR Member Support can help, at least with some of the changes that are important. This is a good place to ask for help.
First let me say that I believe that AR Support is censoring the comments.
I replied to the AR Support reply in Kens' thread to my comment a short time ago. It appears to have been deleted as well as 2 other comments that were shown about 30 minutes ago. One was Ken's comment as well.
In my opinion, the SNARKY AR Support team member ended their comment to me by suggesting there was a difference between a paying member and the free access here on AR. Does the site work differently if I pay? is it better because I pay?
Going to a Zoom meeting to hear top level management repeat themselves about how difficult life is and we, as mere mortals and free members do not understand the elaborate nature of software fixes is borderline elitism. For AR Support Staff to belittle any comments or censor comments is unacceptable.
Maybe AR needs a complete new software update or maybe it will fade into the great real estate black hole of death by failure. It seemed like a great site at first, but never worked right and they could never fix it.
If we, as Agents treated our clients like this we would have no clients. I expect better from AR Support.
This is the best place to reach support, hopefully it can be changed quickly for you.
Stone Cornell Join the club.
I've been trying to contact them through email for 4 months about the same issue with no less than 5 emails and never got an acknowledgment.
Although AR posts here every once in a while that they're "working on the site" and have trouble with their email, it seems the email contact with their customers would be the FIRST thing they'd fix.