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ActiveRain Member Support
Seattle, WA

Sometimes it is browser related.

You can click outside the editor window and use your up/down arrows to move the invisible part of the screen back into view.

Feb 16, 2021 05:42 AM
Silvia Dukes PA, Broker Associate, CRS, CIPS, SRES
Tropic Shores Realty - Ich spreche Deutsch! - Spring Hill, FL
Florida Waterfront and Country Club Living

Check your "view" or "zoom", it may be set at 150% or something when you need something smaller.  

Feb 16, 2021 06:12 AM
Craig Daniels
Tech Training for You! - Staten Island, NY
Technology Instructor/Project Consultant

I have had this happen to me only occasionally. FINALLY, after some experimentation, I can get this to happen!!! Now we can report it to AR devs so they can work on the solution. 
The key to AVOID this problem is to NOT DRAG ON THE SCROLL BAR to go down the page. If you do, the page only renders about halfway down and the bottom half of the page appears blank.

To scroll down, use one of these options instead:
* roll the wheel on the mouse to go up or down the page
* use two fingers on the touchpad and slide up or down to scroll
* use the page down/page up keys (or the up and down arrow keys)

If you get stuck where the bottom half of the page is blank. Just drag the scroll bar back UP ALL THE WAY TO THE TOP. Afterward, scroll down on the page NOT with the scroll bar but one of the methods listed above.

cc: ActiveRain Member Support 

Feb 16, 2021 08:59 AM
Don Baker
Lane Realty - Eatonton, GA
Lake Sinclair Specialist

try a different browser

Feb 16, 2021 08:13 AM
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy


The post is within a box and you just scroll up and down.  I use Safari as a browser, and also Firefox.  Both work well.  And I think that ActiveRain Member Support gave you the best explanation. A

Feb 16, 2021 08:03 AM
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate Services

It is frustrating for sure.  I use Chrome and it will sometimes happen to me as well.  Sometimes scrolling the box does not work effectively either.

When that happens I save the post (word doc on my hard drive as well as in AR) log out and log back in again. That will most of the time correct the issue. 

Feb 16, 2021 08:29 AM
Dario Ferreira
Attleboro, MA
Internet Marketing & SEO

This is a CSS issue.

I found if you add position:relative; to #body-section #main-section #content-holder.sections-2, it works.

You have:

#body-section #main-section #content-holder.sections-2 {
    width: 62%;
    overflow: hidden;
    margin-right: 1%;

change it to:

#body-section #main-section #content-holder.sections-2 {
    width: 62%;
    overflow: hidden;
    margin-right: 1%;


It worked for me every time a tried it.

By the way, I am using a chrome extension (Live CSS Editor) to add CSS on the fly.

Feb 16, 2021 11:07 AM
Susie Kay
Ultra Real Estate Dallas Fort Worth - Plano, TX
North Dallas Specialist

I haven't seen that (yet) but I'm glad that you are able to experiment and inform AR.  Hopefully this is going to be resolved soon.

Feb 16, 2021 09:45 AM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

ActiveRain Memmber Support to the rescue. Others have had this issue!

Feb 16, 2021 08:59 AM
Carol Williams
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Prop. Mgr, Wenatchee, WA

I use Firefox and occasionally have this happen. When I refresh it seems fine... HOWEVER, be sure to save anything you're working on first!

Feb 16, 2021 08:44 AM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

I have heard others say this too, but have not experienced this.   I would change browsers, or like Silvia mentioned, check the size shown on the screen.

Feb 16, 2021 07:36 AM
Roy Kelley
Retired - Gaithersburg, MD

Try using Chrome.

Feb 16, 2021 05:14 AM
Debe Maxwell, CRS
Savvy + Company (704) 491-3310 - Charlotte, NC

For me, it only happens with I'm using Chrome. When I use Safari, it literally NEVER happens! I was talking to someone in another line of business and they have a similar issue with Chrome. 

Feb 16, 2021 02:15 PM
Doug Dawes
Keller Williams Evolution - 447 Boston Street, Suite #5, Topsfield, MA - Topsfield, MA
Your Personal Realtor®

Interesting problem

Feb 16, 2021 12:48 PM
Chris Ann Cleland
Long and Foster Real Estate - Gainesville, VA
Associate Broker, Bristow, VA

It's definitely a problem and I have it occasionally.  I usually monkey around with the scroll going up and down until the whole page populates.  It's not a consistent problem.

Feb 16, 2021 12:42 PM
Lyn Sims
Schaumburg, IL
Real Estate Broker Retired

Only happens in Chrome & I am used to the workaround already. Also clear your cache as that seems to help also.

Feb 16, 2021 02:35 PM
Mark Edwards
East West Realty - Suffolk, VA
East West Realty

TO Active Rain- Clicking "outside window and use your up/down arrows to move the invisible part of the screen back into view" is not working. THis is frustrating, I supppose I can't post any more.

Feb 21, 2021 06:15 AM
Bob Crane
Woodland Management Service / Woodland Real Estate, KW Diversified - Stevens Point, WI
Forestland Experts! 715-204-9671

Try the Firefox browser.

Feb 16, 2021 07:21 PM