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Debe Maxwell, CRS | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
The right Charlotte REALTOR!

If I was a consumer (not licensed), registered on a broker's website and a lender phoned me, I would be livid. I didn't give permission for that broker to sell my information. 

However, if they are both marketed on the site on which the consumer registered, there is no problem with them sharing.

Oct 25, 2019 08:05 PM
Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

Wait. Wha? Lender has access to a broker's CRM? Why?

Broker is allowing lender to cold call leads in their database?

"How To Turn Off Perfectly Decent Leads"

Okay let me tell you . . . I had spoken to the service manager at an auto dealership where I have work done . . . scheduled a service.

NEXT THING I KNOW, I am getting a call from a SALESMAN at the dealership! When you come down for service, can I show you . . . NO! And I think what annoyed me the most is, he called literally MINUTES after I hung up with the service manager. So of course when the call came in, I thought it was him.

I called the service manager and told him don't do me like that! (he didn't do it, the database gets updated and it's visible to anyone in the company).

From then on, he texted me via his personal cell to work with me. And he's becoming a client of mine. LOL

Point is, we want to not feel our info is being 'sold' . . .

So not unethical necessarily but I don't know if it is the most effective way!

Oct 25, 2019 02:20 PM
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

Huh? Where is this coming from?

Oct 25, 2019 01:55 PM
Caroline Gerardo
Sun West Mortgage Corporation - Newport Beach, CA
C. G. Barbeau the Loan Lady nmls 324982

Couple takes on this

A lender at a bank or reputable mortgage bank cannot have an active broker license or sell real estate while having and active NMLS license. Some lenders do both sell real estate and sell loans- thus they could legally have access.  If you have proof of this and the lender has a NMLS license at a reputable place you can file a complaint. 

I have access to better spooky tools  than most Realtors- I can pull all kinds of information if I'm willing to pay for it.  Does that make for closed loans? Nope. Buying leads is not fruitful. Salesforce, Appfolio, Propertybase, Top Producer, Liondesk, Boomtown yada yada whatever doesn't mean I can steal your deals all these companies have a lender partner access to all the online behaviors, shopping, FICO, snoopdog -  what do you care blue man?

Oct 25, 2019 01:08 PM
Carol Williams
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Property Manager

Yes, it's unethical and illegal because you would be giving them access to contact people that have not given permission to do so.

Oct 25, 2019 12:58 PM
Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co Notary Services retired RE Broker

How did they get the tool?

Oct 25, 2019 06:16 PM
Lyn Sims
Schaumburg, IL
Real Estate Agent Retired

Why would that broker let that happen?

Oct 25, 2019 02:03 PM
Ryan Huggins - Thousand Oaks, CA - Thousand Oaks, CA
Residential Real Estate and Investment Properties

There may be a RESPA issue and depending on the Broker's privacy policy another issue if the access isn't disclosed.

Oct 25, 2019 01:56 PM
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

I've never come across such a situation. No one has access to my leads and contacts in my CRM, except me. Of course, I never put anyone into a brokerage's CRM... and that is one of the reasons why.

Oct 25, 2019 01:15 PM
Dario Ferreira
Attleboro, MA
Internet Marketing

Maybe if they paid for 1/2 the marketing that generated the leads, and leads were notified when they signed up, would be ok??

Oct 25, 2019 01:12 PM
John Juarez
The Medford Real Estate Team - Fremont, CA

I would not allow such access. 

Oct 25, 2019 01:05 PM
Barbara Todaro
RE/MAX Executive Realty - Retired - Franklin, MA
Previously Affiliated with The Todaro Team

WHAT?????   why would one allow that?? it's sleezy.... but those are just my thoughts....

Oct 25, 2019 12:49 PM
Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ

Hmmm, a lender strikes a deal with KaPow CRM and makes this a 'value added' perk for real estate brokers. Brokers can promote to agents, new and old alike, "I'll give you a FREE CRM & we got train'n!"

If ANYONE were to read the TOS and TOU of the online services they use...they would use NONE of them. But no one reads them. So everyone is tracking everyone and adding to the 'deep learning' data bases.

So, Mr Blue Man, the reality is, there's no fix for stupid. 

Oct 26, 2019 06:22 AM
Bob Crane
Woodland Management Service / Woodland Real Estate, EXP - Stevens Point, WI
Forestland Experts! 715-204-9671

By the time the broker sees our buyers names they already have a lender in place.

Oct 25, 2019 08:53 PM
Joe Pryor
The Virtual Real Estate Team - Oklahoma City, OK
REALTOR® - Oklahoma Investment Properties

Ridiculous question.

Oct 25, 2019 03:29 PM
Dan Pittsenbarger
Keller Williams Western Realty - Bellingham, WA
Improving Conditions

IF Mr Magoo ran the zoo.

Oct 26, 2019 07:40 AM
Peter Testa
Nationwide Homes - Danbury, CT

Not sure about the ethics or legality of it. Clearly that matters... but it sure is a clever idea.

Oct 26, 2019 06:35 AM
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

In the search for more business there is a broad line of doing vs not doing

Oct 26, 2019 06:02 AM
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

My contact database is my treasure which I do not share in mass with anyone!

Oct 26, 2019 05:22 AM
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of the Manchester NH's area Leading Agents

It depends if the agent gave them permision or if they stole them

Oct 26, 2019 05:14 AM
Richard Weeks
Dallas, TX
REALTOR®, Broker

Unless some confidential information was shared with the lender I see no ethical issue.

Oct 26, 2019 03:56 AM
John Pusa
Berkshire Hathaway Home Services Crest - Glendale, CA
Your All Time Realtor With Exceptional Service

Many good responses.

Oct 25, 2019 04:43 PM
Olga Simoncelli
Veritas Prime, LLC dba Veritas Prime Real Estate - New Fairfield, CT
CONSULTANT, Real Estate Services & Risk Management

I think Caroline Gerardo gave you the best thought-out answer.

Oct 25, 2019 03:13 PM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

I don't know why a broker would allow that access! There are plenty of ways for lender to find leads, just like agents.

Oct 25, 2019 03:02 PM
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Nina Hollander answered the question...A

Oct 25, 2019 01:44 PM
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

I do not think it would be.  

Oct 26, 2019 08:57 PM
Susie Kay
Ultra Real Estate Dallas Fort Worth - Plano, TX
North Dallas Specialist

Why is it that the lender has access to the broker's CRM?  Does the same brokerage offer both real estate service and loan service?  

Oct 26, 2019 06:17 PM
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Follow the rules in your state.

Oct 26, 2019 04:54 PM
Rose Mary Justice
Synergy Realty Pros - Dandridge, TN
Synergy Realty Pros

I would not give anyone access.  I give lenders a lead only if they are interested in getting Pre Qualified.

Oct 26, 2019 04:36 PM
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate

I echo many comments here.  Like Debe Maxwell, CRS I would be livid and someone would have some explaining to do. 

Oct 26, 2019 10:27 AM
Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

A lot of red flags. 

Oct 26, 2019 08:21 AM
Valeria Mola
SIB Realty - Miami, Sunny Isles Beach - Sunny Isles Beach, FL
305-607-0709 SIB Realty Condos for Sale and Rent


Oct 28, 2019 09:30 AM
Greg Cremia
Shore Realty of the Outer Banks - Nags Head, NC

How much does the broker get from the lender?

Oct 27, 2019 03:58 AM
Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets
Big Block Realty 858.232.8722 - La Jolla, CA
& Host of Postcards From Success Podcast

The Broker may do whatever they want with their CRM, but they can't touch mine.

Oct 26, 2019 02:41 PM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

No one besides me has access to my CRM.

Nov 01, 2019 01:40 PM
Evelina Tsigelnitskaya
SIB Realty - Sunny Isles Beach, FL

It is.

Oct 28, 2019 09:49 AM