Julio Vasiu, IXACT Contact a ‘next generation’ real estate CRM (IXACT Contact)

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Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

You call me, you get me. If you text me, you get me faster.

Jun 05, 2019 10:00 AM
Barbara Todaro
RE/MAX Executive Realty - Happily Retired - Franklin, MA
Previously Affiliated with The Todaro Team

I'm old school.... when a potential client calls, they want to speak to the agent, not another person.... the one to answer the phone is the one who gets the business.... the more points of contact, the less likely that caller appreciates the system... his/her first thought is "is this what I have to go through every time I want a quick answer from my listing agent?"  hmmm.... you might want to think about that.... is anyone really that busy that they can't take a phone call.... 

Jun 05, 2019 08:53 AM
Bob Crane
Woodland Management Service / Woodland Real Estate, KW Diversified - Stevens Point, WI
Forestland Experts! 715-204-9671

May be more effective to use the VA's and ISA's for outbound marketing and let the incoming calls go to digital assistants or a VA that can actually convert them into appointments.

Jun 05, 2019 08:03 AM
Michael Jacobs
Pasadena, CA
Pasadena And Southern California 818.516.4393

Does it make communication easier?  More effective?  Better for the person/company as well as the client? There are many business models and methods, that's my thought.  

Jun 05, 2019 08:11 AM
Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co Notary Services retired RE Broker

Honestly I don't understand it Julio Vasiu . I always found it well worth my while to hire a personal secretary. I wanted someone right by my side that knew how I operated.  More and more agents seem to want to be less engaged these days by having apps do their work. I kept it personal. Clients knew they were going to get me or my secretary who knew everything I knew about the transaction. My clients knew I cared enough to take all their concerns personally.

Jun 05, 2019 08:08 AM
Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets
Big Block Realty 858.232.8722 - La Jolla, CA
CEO of Vision Drive Realty - Coastal San Diego

I use 3 virtual assistants, but I answer my own calls. When I get too busy to do that, I'd hire a VA for that too.

Jun 05, 2019 10:43 AM
Carol Williams
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Prop. Mgr, Wenatchee, WA

Nope. Nope. Nope. Not something I would ever do.

Jun 05, 2019 10:13 AM
Lyn Sims
Schaumburg, IL
Real Estate Broker Retired

Reminds me of the 80's trying to get around the assistant & she keeps picking up the phone for the boss.  I think that you're not using the idea correctly. Either the VA is helping your business but picking up the phone? You're phone's got that built in - if not, then Google can help. 

VA should help you do admin things like paperwork, ad placement, whatever.

Jun 05, 2019 10:12 AM
Evelina Tsigelnitskaya
SIB Realty - Sunny Isles Beach, FL

I don't use it.

Jun 05, 2019 08:58 AM
Ryan Huggins - Thousand Oaks, CA
https://HugginsHomes.com - Thousand Oaks, CA
Residential Real Estate and Investment Properties

Reminds me of the days of pagers.  Page the agent and hope they return the call promptly and when you're not away from the phone.


I have not seen this, with the exception of showing time (which I hate).  Personally, I'm more than happy to have every OTHER agent out there do this.  That way my personal service and answering my own phone will set me apart even more than it already does.  :)

Jun 05, 2019 08:02 AM
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

We use a telephone service.  It is answered by a human being who routes the call to either my line or Ron's line.  We love it, as it prevents Robo calls and spammers.

Our company is virtual, however we have real people working for us in different parts of the country.  That includes our web develper, our SEO expert, our graphic designer, our proof reader.  What makes that work is the fact that each individual is a SELF starter and we do not need to follow up.  The job gets done. 


Jun 05, 2019 10:39 AM
Mary Yonkers
Alan Kells School of Real Estate/Howard Hanna Real Estate - Erie, PA
Erie/PA Real Estate Instructor

Julio Vasiu I think you have received several excellent answers.

Jun 05, 2019 09:49 AM
Richard Weeks
Dallas, TX
REALTOR®, Broker

I don't know any agents who use a phone center.  A VA possibly for transaction management.

Jun 05, 2019 08:46 AM
Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ

I would encourage all agents to use VA and phone centers and team anarchry to make it as difficult as possible for other agents and buyers and sellers to reach youj, get information or even understand who all these people are!.

However, I encourage serious agents to ANSWER YOUR PHONE. This solves many problems.

Jun 05, 2019 08:06 AM
Anthony Acosta - ALLATLANTAcondos.com
Harry Norman, REALTORS® - Atlanta, GA
Associate Broker

I do not use them.  

You call my number and I answer simple as that.  If you call and leave a message, I call you back.

Jun 05, 2019 12:13 PM
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

Not my style. My clients call me and expect me to speak with them and I do so with pleasure.

Jun 05, 2019 11:13 AM
Roy Kelley
Retired - Gaithersburg, MD

I have not used one. I prefer an assistant in the office.

Jun 05, 2019 10:56 AM
Debe Maxwell, CRS
Savvy + Company (704) 491-3310 - Charlotte, NC

I do on my website - they are not current clients but, 'leads' from the site. A live person gets information from the inquirer and lets them know that I'll be in touch within 10 minutes, or if it's after-hours, 'first thing in the morning.' 

It works well for me to weed out the renters and keeps me free to be in front of or speaking directly with my current clients and my sphere. 

Jun 05, 2019 09:08 PM
Valeria Mola
SIB Realty - Miami, Sunny Isles Beach - Sunny Isles Beach, FL
305-607-0709 SIB Realty Condos for Sale and Rent

No, not for me.

Jun 05, 2019 04:52 PM
John Juarez
The Medford Real Estate Team - Fremont, CA

We are trying virtual agents. Jury is still out. We use them for admin jobs not call center.

We have a call center for fielding leads. Sign calls come into that center and other misc calls.

Trying to do more with our resources.

Jun 05, 2019 12:37 PM
Doug Dawes
Keller Williams Evolution - 447 Boston Street, Suite #5, Topsfield, MA - Topsfield, MA
Your Personal Realtor®

I don't use them but had considered it.

Jun 06, 2019 01:07 PM
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate Services

I would not do business with anyone who did business like that. I have my doctors cell phone for heaven's sake.  And s/he answers it.  

Jun 06, 2019 08:06 AM
Sandy Padula & Norm Padula, JD, GRI
HomeSmart Realty West & Florida Realty Investments - , CA
Presence, Persistence & Perseverance

No thank you. We are going in a different direction and prefer to differentiate ourselves as offering high-end over-the-top service to our select clients

Jun 05, 2019 08:43 PM
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate (435) 632-9374 - St. George, UT
St. George Utah Area Residential Sales Agent

You get Me, Myself or I and which one depends on the time of day and day of the week Julio!

Jun 06, 2019 02:16 PM
Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

Busy agents do it all the time often from overseas. AR uses it to maintain service in the past.

Jun 06, 2019 06:08 AM
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of the Manchester NH's area Leading Agents

For me a virtual assistant is useless, i need someone here on the ground. I do use an appoitment center to set up showings and i love it

Jun 06, 2019 05:47 AM
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

When it comes to calls, I handle my own. May outsource clerical work from time to time.

Jun 06, 2019 05:19 AM
Carla Freund
Keller Williams Preferred Realty - Raleigh, NC
NC Real Estate Transition & Relocation 919-602-848

I haven't but, I'm considering it. It wouldn't be for my clients but for inquiries. As others mentioned above, it could weed out the scammers and spammers and connect me to the real person. I've found when people call they want a person. 

Jun 06, 2019 04:56 AM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

I can see using a VA for marketing and related issues. What you seem to be describing does not seem very consumer-centric.

Jun 05, 2019 08:49 PM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

No thank you, would rather keep the personal touch.

Jun 20, 2019 10:37 AM
Katerina Gasset
The Gasset Group & Get It Done For Me Virtual Services - Provo, UT
Amplify Your Real Estate & Life Dreams!

Julio Vasiu - I have great ISAs on our team!  We have about 3 really good callers. They know how to use the MOJO dialer. You can text me at 561-502-1577 to get more info. 

Jun 06, 2019 05:55 PM