I always call to see if they have a legitimate excuse Paul S. Henderson, REALTOR®, CRS and 99% of the time they do. If they do not I generally let them know how I feel about that.

It's unfortunate and inconsiderate. Worthy of a phone call to the showing agent. Perhaps "No soup for you!" but it's one of the risks of having a property on the market for sale. Move on. Leave the bad behavior behind.

I find education on professional is lacking with some agents. If I pull up on a property with clients and they are not interested in the house we either:

1. Skip if it's vacant and I give feedback to the agent regarding why

2. We have a short showing so that we can give feedback and cause the least inconvenience to the seller.

Maybe call the agent and ask why? I've had a family emergency before and forgotten to cancel a showing. We are but human after all. 

I find out what happened first. maybe they were in an acident on the way there?

I have been in the same place.  I had a 1.6M dollar home listed and the homeowners wanted me to be present for every showing.  Another agent made an appointment and got it confirmed and I was waiting for her at the house.  After 30 minutes I called to ask her if she was on the way.  She said, "I drove by the home and the buyer did not like the house from outside and did not want to come in so we left."  

She had been practicing real estate for only 3 years and very inexperienced.  

I try to find out what happened and why a cancellation was not done.  Emergencies happen ... 

Unfortunately I see that often here.  

I have Showing Time call them and ask them where they are. If I don't get a satisfactory response, a diplomatically, strongly worded email goes to that agent.

Paul,

Give them the benefit of the doubt in case of an emergency.  A

Unacceptable behavior

Jeff Pearl is right....call and get a reason first.... then kick his ass....

Yes indeed. Last time I called that person back she snapped at me that the property was vacant so who cares. Well, it wasn't vacant & the seller schlepped the kids & dog out of the house.

I don't know what's the situation when people do this.

Paul S. Henderson, REALTOR®, CRS very rude behavior.

Give the agent a call to ask about what happened. 

So many new agents think our time is FREE!

Give them a call and let them know that should communicate when they can't make a scheduled showing on an occupied home and it is expected of them.

We move on to the next one knowing that people make mistakes and buyers are famous for being fickle.

Always communicate.  If you are unable to make an appointment, try all means of communication (call, text, email) to notify of the cancellation.  

Or did they fail to leave a card ?

Call the Agent & tell them. It doesn't help you, your client or anyone in the future though because some agents just suck. It takes 30 seconds to make a call & advise the seller's side. Unless they were in a ditch on the side of the road there is no excuse to not call. 

i like to call and find out why/ 

Make the human connection with a phone call and try to find out what happened... things do happen. 

I would call and find out what happened. Sometime there are good reasons, sometimes not. I warn sellers in advance this kind of thing might happen, along with buyers/agents being early or late.

Doesn't happen too often so I just go with the flow.

After you call to find out why they are not there...you apologize immediately  to the seller and to yourself... say NEXT !  

I follow up with a text reminder. If no response I text back saying I am busy.

If they don't cancel the showing I'll call for feed back and ask WHY? and then let them know how they inconvenienced the Seller.

I always call, and ask how the buyers liked it, if they didnt go then i try to explain why they should cancel the appt...dont always go over so well

Some lack the social graces and you can't fix stupid!

Send a bill to their broker with 'RE: Nancy Agent" in the Item line.

Broker will inquire of Nancy and you can be confident you have touched the match to the fuse AND made your point.

I call them to see if they are ok or if something happened. They get 1-more chance

I call and politely and professionally let them know that actions and behavior are not appreciated and lack professionalism. 

I agree its so frustrating, I try to confirm all my appointments 30 mins prior or at least before I head out to the property. 

A short text to the agent letting them know your on your way and will see them there; you could ask them to confirm that they are on their way.   This will at least generate a response even if its one that says they wont make it.

 however  they don't show up and their clients are there without them I will of course show the property after all I don't want my seller's to miss an opportunity. I try not let them feel any awkwardness, who knows you might win them over.  I've had this happen a few times, when the client was also frustrated with the agent not showing up and dropped them.

  I will then immediately contact the agent after the showing and let them know I showed their client.   I will ask if they were all right, I try not to assume they had bad intentions.  Sometimes unexpected things show up out of their control; family emergencies, accident etc,  

I am seeing this happen more and more and gives us a bad name

Go out of your way to sell the same home to an alternate buyer

That makes me pick up the phone for sure.

I no showed one time in my career and I did not call.  My excuse I was broadsided by a woman who ran a stop sign and ended up in the emergency room.  Before they wheeled me into x-ray and called my family I requested someone call my client and the agent that was meeting me at the property.

That was an excuse for sure, but my concern was for them and not me.  I’d never not show up or call.  

I'll call, maybe they're running late at a previous house.  It's happened to me before.

I myself have called to say why we skipped it or if we would be late. Text is great for keeping someone posted.

I've learned the hardway to confirm before I leave for the showing. If I'm already there I assume they're running late so I call or text letting them know I'm there waiting. It's annoying to say the least but I usually give them the benefit of the doubt.