Valeria Mola, 305-607-0709 SIB Realty Condos for Sale and Rent (SIB Realty - Miami, Sunny Isles Beach)

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Ambassador
3,719,361
Debe Maxwell, CRS
www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
The right Charlotte REALTOR!

Check the lockbox data on the Supra site - contact the last person who accessed the box.

Nov 20, 2018 08:51 PM
Rainmaker
3,492,927
Nina Hollander
Coldwell Banker Realty - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

Why did it take three days to figure that out? Have that agent return the key immediately or report him/her. I always have a spare key for each property just in case.

Nov 21, 2018 04:38 AM
Ambassador
4,754,903
Bob Crane
Woodland Management Service / Woodland Real Estate, Keller Williams Fox Cities - Stevens Point, WI
Forestland Experts! 715-204-9671

Call them and ask them to bring it back.

Nov 20, 2018 09:15 PM
Rainmaker
794,996
Kasey & John Boles
Jon Gosche Real Estate, LLC - BoiseMeridianRealEstate.com - Boise, ID
Boise & Meridian, ID Ada/Canyon/Gem/Boise Counties

Get the key back. Chat with them. Tell their broker if it seems necessary. We make sure to have back up keys because this has happened before. Change the locks if it seems appropriate. -K

Nov 20, 2018 09:05 PM
Rainmaker
821,950
Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ

1. replace key

2. research supa data and identify last agent who opened box

3. retrieve key from agent

When the habit of putting keys in our pocket OR more than one person is handling the access and box key do go missing or get locked inside.

Stuff happens.

 

Nov 21, 2018 04:33 AM
Rainmaker
812,254
Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

Why did they have it 3 days? Did they just space out and forget to put it back? Or were they trying to prevent showings from others? I think when you find out the reason you'll know what to do. PS. ALWAYS have an extra key in your office for just this occasion.

Nov 21, 2018 03:35 AM
Rainer
186,902
Raj Taj
RE/MAX - Lake Bluff, IL
Drive By Blessings!

I would be upset and than let it be known.

Nov 20, 2018 10:58 PM
Rainmaker
287,388
Allie Angeloni
Long Realty - Oro Valley, AZ

We always make 'an extra' key, for situations that you described.  Especially if the seller is not in town or in the same state, it can be difficult (unless if a neighbor has a key, which does happen) to get in to check the Sign-In Book, if you use one Valeria Mola, to see who the last agent viewing the house was. 

Nov 20, 2018 10:05 PM
Rainmaker
695,505
Brenda Mayette
Miranda Real Estate Group, Inc. - Glenville, NY
Getting results w/ knowledge & know-how!

You already have some great responses & I'll simply reinforce that this agent needs to know that is unacceptable-code of ethics- basic professional behavior-simply competent human being kind of BS he/she is in violation of....  

Nov 21, 2018 05:12 AM
Rainer
271,262
J.R. Schloemer, CRS
Kentucky Select Properties - Louisville, KY

Contact the agent and if that isn't leading to any success, contact the Principal Broker to inform her/him about their agent's practices. May need to contact the Miami/Dade Cty Board &/or the FL Real Estate Commission about it. I know it is not convenient on your behalf, but maybe even go to the agent's house and get the key back or take your pound of flesh from him/her.

Nov 21, 2018 05:03 AM
Rainmaker
3,480,490
Richard Weeks
Dallas, TX
REALTOR®, Broker

I always ask the seller for a second key.

Nov 21, 2018 02:33 AM
Ambassador
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Fred Griffin Tallahassee Real Estate
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker

  A mistake is one thing.  Three days later is approaching theft.

Nov 20, 2018 10:55 PM
Rainmaker
3,675,245
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

What?

Nov 20, 2018 10:05 PM
Ambassador
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Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

I'd get the key back from the last agent who opened the box or they lost it, they would be responsible for a rekey.

Nov 20, 2018 09:17 PM
Rainmaker
1,350,105
Anthony Acosta - ALLATLANTACONDOS.COM
Harry Norman, REALTORS® - Atlanta, GA
Associate Broker

Exactly what Bob Crane said....

Nov 21, 2018 06:49 AM
Rainmaker
1,747,615
Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co. Notary Services, retired Realtor

I would file a complaint with the local board and the State Valeria Mola .

Nov 21, 2018 06:38 AM
Rainmaker
874,582
Doug Dawes
Keller Williams Realty - Topsfield, MA - Georgetown, MA
Your Personal Realtor®

I don't use Supra but they should get their own key

Nov 21, 2018 05:10 AM
Ambassador
2,020,656
Silvia Dukes PA, Broker Associate, CRS, CIPS, SRES
Tropic Shores Realty - Ich spreche Deutsch! - Spring Hill, FL
Florida Waterfront and Country Club Living

Put in the spare key and contact the last agent that showed the house. Hopefully, it was just a mistake.

Nov 21, 2018 04:44 AM
Rainmaker
735,283
Peter Mohylsky. Beach Expert
PrimeSouth Properties - Santa Rosa Beach, FL
THE BEACH IS OPEN

I keep a spare key in my office.

Nov 21, 2018 04:47 AM
Rainmaker
1,436,074
Valeria Mola
SIB Realty - Miami, Sunny Isles Beach - Sunny Isles Beach, FL
305-607-0709 SIB Realty Condos for Sale and Rent

With Supra it was easy to get the answer where was the key.

Thank you!

Happy Thanksgiving to all. 

 

Nov 21, 2018 09:07 AM
Rainmaker
1,168,118
Joyce Marsh
Premier Sotheby's International Realty - Ormond Beach, FL
Premier Sotheby's International Realty

It has happened to me before. I always have several back up sets for that reason and I call the last agent that was there to discuss. 

Nov 21, 2018 08:22 AM
Rainmaker
2,885,611
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate

I had that happen once.  The agent had a competing listing in the same building. I spent the greater part of a day finding out who had the key. Turns out, it was someone I know and there was not a "good" history there. They had the key for 9 days before it was discovered. 

I had an extra key for the condo but not for the front door to the building. The clients lived out of the area. 

I filed a complaint with the Board.  No consequences for their actions.

Nov 21, 2018 07:59 AM
Ambassador
4,251,456
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

I'd request it be returned, in writing, too. I always have an extra key just in case.

Nov 21, 2018 07:46 AM
Rainmaker
705,943
Richard Bazinet /MBA, CRS, ABR
West USA Realty - Scottsdale, AZ
Phoenix Scottsdale. Sellers, Buyers & Relocations

In AZ, it's a HUGE fine. Go for it.

Nov 21, 2018 06:15 AM
Rainmaker
1,115,653
Gary Frimann, CRS, GRI
Eagle Ridge Realty / Signature Homes & Estates - Gilroy, CA
REALTOR and Broker

I'd be pissed and remember that agent for the rest of my career, or theirs, as I feel their career will be a lot shorter than mine.

Nov 21, 2018 05:58 AM
Ambassador
1,737,921
Alan May
Jameson Sotheby's International Realty - Evanston, IL
There's no place like home.

Since you clearly know which agent kept the keys... I would file a grievance with the board.

That is completely unacceptable.

just as an aside... I always have/keep duplicate keys in my car/office.

Nov 21, 2018 05:42 AM
Rainmaker
3,182,382
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of the Manchester NH's area Leading Agents

If it is a Supra, i would have proof of who was there last and go get it if they wont return it. Followed by a local complaint

Nov 21, 2018 05:13 AM
Rainmaker
775,652
Olga Simoncelli
Veritas Prime, LLC dba Veritas Prime Real Estate - New Fairfield, CT
CONSULTANT, Real Estate Services & Risk Management

Oh, it's happened. I always make an extra key for me, just in case.

Nov 21, 2018 11:08 AM
Rainmaker
1,618,500
Lyn Sims
RE/MAX Suburban - Schaumburg, IL
Schaumburg Real Estate

They definately do have a problem but what to do? Filing anything takes up your valuable time & energy. Too bad we don't have an eject button.

Nov 21, 2018 10:10 AM
Rainmaker
465,399
Lynnea Miller
Bend Premier Real Estate - Bend, OR
Premier Real Estate Service in Central Oregon

Check the showing data and find out who the last person was to use the box.  Then give them a call to see if they accidentally pocketed the key.

Nov 21, 2018 09:46 AM
Rainmaker
2,557,610
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

Off with someones head....

Nov 21, 2018 09:30 AM
Rainmaker
1,891,393
Evelina Tsigelnitskaya
SIB Realty - Sunny Isles Beach, FL
www.SIBRealty.org 305-931-6931

We always have a few keys for the property. 

With supra was easy to find the agent. 

Key were returned by that agent yesterday. She took the key to be able to show on weekend property to her husband and workers ( her broker opened Supra).

No offer was made. 

How lovely. 

There is no fine in Miami Association for removing keys from Supra or Lockbox. That question I have asked yesterday in one of the branch. 

Would I work with this agent in the future? Probably not.

Nov 21, 2018 08:38 AM
Rainmaker
4,432,941
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

Good luck.

Nov 21, 2018 04:32 AM
Rainmaker
503,567
Diana Dahlberg
1 Month Realty - Pleasant Prairie, WI
Real Estate in Kenosha, WI since 1994 262-308-3563

With Supra you can check the showing data and it will disclose who was the last agent to show the property.  We always keep a "spare key" for each of our listings so we are never in a position of not having our properties available for showings.

Nov 21, 2018 01:43 PM
Rainmaker
5,882,674
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

You always need to have a spare key.

Nov 21, 2018 10:42 AM
Rainmaker
4,919,953
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

What Debe Maxwell, CRS  suggested. 

Nov 21, 2018 08:03 AM
Rainmaker
4,798,831
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Check to see who the last agent showing was, they have the key.

Nov 21, 2018 07:22 AM
Ambassador
1,706,708
Joe Pryor
The Virtual Real Estate Team - Oklahoma City, OK
REALTOR® - Oklahoma Investment Properties

Your broker talks to their broker.

Nov 21, 2018 07:02 AM
Rainmaker
3,636,789
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Replace the key and let agent's sponsoring broker know about their poor behavior reflecting on their agency!

Nov 21, 2018 05:58 AM
Rainmaker
1,042,137
Dave Martin (703) 585-4687
Fairfax Realty - Fairfax, VA
Making Realty Dreams a Reality #WeWillGetYouHome

I've had it happen but never for 3 days. One of the benefits of scheduled showings though the first agent that finds that the key is missing you then know (pretty certainly) that agent scheduled just before them is the agent who has the key in their pocket and you can just call them directly Valeria Mola 

Nov 27, 2018 05:54 PM
Rainmaker
3,474,365
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Report him to your board

 

Nov 27, 2018 12:19 PM
Rainmaker
3,985,581
William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

I would be filing a complaint with their Broker

Nov 26, 2018 07:29 PM
Rainmaker
4,381,679
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Thinking you should be able to access the data and see who showed it, and disappeared with the key?

Nov 26, 2018 04:51 PM
Rainmaker
1,605,912
Mike Cooper, GRI
Cornerstone Business Group Inc - Winchester, VA
Your Neighborhood Real Estate Sales Pro

Oh my, I believe I'd be calling the agent's broker repeatedly until the key found its way back. 

Nov 21, 2018 07:02 PM
Rainmaker
620,768
Peter Testa
Nationwide Homes - Danbury, CT
PETER TESTA

This happened to me before. The Agent returned the key to it's box within a day; after we had a conversation. Mistakes like a key they walked off with  can get settled quickly with the Supra App & a phone call.

Nov 21, 2018 02:22 PM
Rainmaker
1,306,432
Ryan Huggins - Thousand Oaks, CA
https://HugginsHomes.com - Thousand Oaks, CA
Residential Real Estate and Investment Properties

What Debe Maxwell, CRS said.

Nov 21, 2018 10:33 AM