William Feela, Realtor, Whispering Pines Realty 651-674-5999 No.  (WHISPERING PINES REALTY)

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Debe Maxwell, CRS
Savvy + Company (704) 491-3310 - Charlotte, NC

Oh absolutely help them! I had that happen once with a buyer who didn't realize their identity had been stolen. It took 6 months to get that cleared up and I even ran to the IRS office to deliver some paperwork for them while they were working one day.

Definitely don't leave them hanging - one day, they will be ready to buy!

Sep 19, 2018 06:01 PM
Michael Jacobs
Pasadena, CA
Pasadena And Southern California 818.516.4393

It depends on the issue as well as the borrower and other factors.  Investigate. Ask questions.  Solve, if possible- - -it's what we do.

Sep 19, 2018 05:41 PM
Lynnea Miller
Bend Premier Real Estate - Bend, OR
Premier Real Estate Service in Central Oregon

You do what you can to help.  Sometimes it can involve a change in lender.  But you don't want the sale to fail!

Sep 19, 2018 05:54 PM
Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets
Big Block Realty 858.232.8722 - La Jolla, CA
CEO of Vision Drive Realty - Coastal San Diego

I've saved many deals with loan issues. Typically I find it's the lender more than the client, since they are pre-approved before we begin. I call in my big gun Jason E. Gordon  when clients insisted on working elsewhere originally, he's my fixer.

Sep 19, 2018 06:00 PM
Jason E. Gordon
CMG Mortgage, San Diego, CA - San Diego, CA

I definitely would not take the "it is their problem" approach. As Real Estate Licensees, we have a fiduciary responsibility to pursue the best interests of our Clients at all times. In the case of "an issue with the loan" it can oftentimes be solved with a simple phone call and/or a referral to a more qualified Lender. Remember that many Lenders are simply "inbound call center salespeople" who are learning on the job. I would respectfully recommend you make sure to have a more seasoned "relationship based Lender" on speed-dial for moments like this one.


Thank you for bringing me in the loop on this chat Thomas J. Nelson, Realtor, ePRO, CRS, RCS-D 

Sep 19, 2018 06:56 PM
Debbie Reynolds, C21 Platinum Properties
Platinum Properties- (931)771-9070 - Clarksville, TN
The Dedicated Clarksville TN Realtor-(931)320-6730

I feel like my job is to help until it is resolved one way or the other. 

Sep 19, 2018 08:27 PM
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

I never write off clients unless a lender tells me there is no hope ever! Is the problem really with the client, who you said was qualified, or the lender?

Sep 20, 2018 04:17 AM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Do what you can, including, perhaps, a different lender. I suppose it depends on what the issue is with the loan and if there a work-around. What does the buyer have to say...what about the lender?

Sep 19, 2018 08:05 PM
Joseph Domino 480-390-6011
HomeSmart - Scottsdale, AZ
Real Estate Made Easy

You have to help if you can. I like Thomas J. Nelson, Realtor, ePRO, CRS, RCS-D response. Very often one lender will do what another will not. I think you have keep the transaction aluve if you can.

Sep 19, 2018 06:35 PM
Valeria Mola
SIB Realty - Miami, Sunny Isles Beach - Sunny Isles Beach, FL
305-607-0709 SIB Realty Condos for Sale and Rent

Depends of down payment. 

And for sure, I'd try to solve the deal.

Sep 19, 2018 06:18 PM
Barbara Todaro
RE/MAX Executive Realty - Happily Retired - Franklin, MA
Previously Affiliated with The Todaro Team

you should definitely help....it's your job to make an honest attempt to close that deal...get them financing somewhere else, if they're financable...

Sep 19, 2018 05:38 PM
Marco Giancola
Beachfront Realty - Miami Beach, FL
Realtor (305)608-1922, Miami Beach Florida

Sometimes I just do not understand the way you think Mr.Feela. In "my" world I go ABOVE & BEYOND for my clients and that is why I was always a TOP AGENT/BROKER in my area. We don't get PAID till the deal closes so why would you sit there as a professional and say "it's their problem?" 

Sep 20, 2018 04:36 AM
Lyn Sims
Schaumburg, IL
Real Estate Broker Retired

I try to help. Possibly get another loan company to get the job done. Sometimes it just has to crash & burn.

Sep 20, 2018 04:23 AM
Bob Crane
Woodland Management Service / Woodland Real Estate, KW Diversified - Stevens Point, WI
Forestland Experts! 715-204-9671

I would suggest making sure they are more than qualified, and Approved before accepting the offer, surprised the sellers did not insist on this.

Sep 19, 2018 06:36 PM
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate Services

Oh my gosh, William, I do everything in my power to help them out. That is what they hired me to do - to help them buy a home. 

Sep 20, 2018 06:48 AM
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

We would help them.  A

Sep 19, 2018 08:52 PM
Evelina Tsigelnitskaya
SIB Realty - Sunny Isles Beach, FL

I did not give up this year on one of them.

20% down payment was not enough to purchase a condo, buyers did not want to put extra 5-10%... 

At the end, I think buyers did not want to buy that property as much I want to sell. :)

Sep 19, 2018 06:46 PM
Fred Griffin Florida Real Estate
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker

 How much of an issue?

  If the loan is denied and the sale falls through, keep in touch with the client  until they can qualify.

Sep 19, 2018 05:54 PM
Susie Kay
Ultra Real Estate Dallas Fort Worth - Plano, TX
North Dallas Specialist

I help as much as I can.  Sometimes it's the lender's issue. 

Sep 20, 2018 02:03 PM
Peter Testa
Nationwide Homes - Danbury, CT

I'm hands on, I would speak to the lender about the issue & look at possible solutions. As a last resort we might need to find another lender to handle it. Depends on what the issue is. 

Sep 20, 2018 06:17 AM
Jennifer Mackay
Counts Real Estate Group, Inc. - Panama City, FL
Your Bay County Florida Realtor 850.774.6582

I always have a back up lender in the wings for just such a situation - had this happen just this week as a matter of fact

Sep 20, 2018 04:48 AM
Romylio "Romeo" Cordoba - NSB Realtor
Adams Cameron and Co. Realtors - New Smyrna Beach, FL
Daytona Beach Real Estate Agent

Do what you can to help, I havent gone threw this myself but I would refer them to a different lender.

Sep 19, 2018 09:31 PM
Kasey & John Boles
Jon Gosche Real Estate, LLC - BoiseMeridianRealEstate.com - Boise, ID
Boise & Meridian, ID Ada/Canyon/Gem/Boise Counties

Help solve the problem! We are, after all, problem solvers by trade. -Kasey

Sep 20, 2018 11:07 AM
Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co Notary Services retired RE Broker

I've always done what I could to help my clients William Feela .

Sep 20, 2018 07:09 AM
Kat Palmiotti
eXp Commercial, Referral Divison - Kalispell, MT
Helping your Montana dreams take root

I would help however I could. See if another (better) mortgage person can help. Provide solutions to whatever the issue is....

I had a client who had an issue with the loan a few weeks (or longer) into process. Why? Because one of the documents he needed to provide was a copy of his divorce decree - imagine his surprise when he found out he hadn't been divorced years ago as he thought; the judge (another country) never signed the papers and never notified him. Anyway, it was a wrinkle in the process that took some time to resolve, but we worked through it and he was able to purchase eventually.

So if there are solutions, definitely help identify them.

Sep 20, 2018 04:34 AM
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel


Sep 20, 2018 04:20 AM
Caroline Gerardo
Licensed in 20 states - Newport Beach, CA
C. G. Barbeau the Loan Lady nmls 324982

All things are fixable, in time excepting death

Sep 20, 2018 01:35 PM
Jon K. Judd
Keller Williams Realty - Central Delaware - Dover, DE
GRI, e-PRO, SFR, Delaware Homes

I will do what I am able to do to help the client get through the issue at hand.  Afterall, that's what I'm paid for, being a problem solver...(among a host of other things... :)

Sep 20, 2018 11:12 AM
Anthony Acosta - ALLATLANTAcondos.com
Harry Norman, REALTORS® - Atlanta, GA
Associate Broker

You have many great answers here. 

Sep 20, 2018 06:52 AM
Bob Betel
Allstar Home Mortgage, Inc. - Sweetwater, TN
President, Allstar Home Mortgage, Inc

You seem to forget that we are all on the same team, with the goal of getting a sale done and closed. It's not "their problem", it's our problem! As a mortgage broker, it is my responsibility to get this sale to closing and to fix any issues, if it can be fixed. Should I need help from the agent, I make a phone call, but rarely does that happen. Never, ever "write off "a client". We work so hard to get a client, so why throw them away at the first sign of trouble? The lender needs to tell the agents what to issue is and what he/she needs to resolve it. Since I don't know what the issue is, or how bad it is, I can't advise you on your next step, just remember, agents and lenders are all on the same team

Sep 20, 2018 06:37 AM
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Nope, jump in with both feet to get the issue(s) resolved!

Sep 20, 2018 06:09 AM
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of the Manchester NH's area Leading Agents

I have saved many deas when the loan officer thought it was dead. It is easier to keep existing clients than find new ones. So i do what i can

Sep 20, 2018 05:42 AM
Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ

Help the client. That is why they hired you.

Identify the lender, which you have FAILED TO DO, and place lender on the Worthless Pre-qualification list.  When the seller who hired you gets an offer from the same lender you will find this experience meaningful. And YES, you should expose that lender.

However this situation is better than CHASE who likes to find things the week of closing.

PS: Sometimes it's not the borrower but internal measure within the insittution that are the cause. So that makes it NOT the borrowers problem (Chase never confesses the cause) but everyone involved pays a price.

Sep 20, 2018 05:28 AM
Doug Dawes
Keller Williams Evolution - 447 Boston Street, Suite #5, Topsfield, MA - Topsfield, MA
Your Personal Realtor®

I do everything I can to assist them through the process.

Sep 20, 2018 04:44 AM
Gary Frimann, CRS, GRI, SRES
Eagle Ridge Realty / Signature Homes & Estates - Gilroy, CA
REALTOR and Broker

It depends on the  issue.  Change jobs?  Buy a new car?  One spouse quit their job?  Misreport income to lender?

Sep 19, 2018 08:30 PM
John Juarez
The Medford Real Estate Team - Fremont, CA


Not enough information.

I have had clients who have had issues with one lender, who moved to a second lender and got their loan. Yes...there was a delay. It took extra work. It was worth it.

Sep 22, 2018 09:46 PM
Inna Ivchenko
Barcode Properties - Encino, CA
Realtor® • GRI • HAFA • PSC Calabasas CA

Well, I do not give up on my people. First of all you need to know what exactly had happened, after that find the way to fix it. 

Sep 21, 2018 12:03 AM
Dan Tabit
Keller Williams Bellevue - Sammamish, WA

As a former lender, I get involved. I've solved a few of these saving the deals for all concerned. Sometimes. LO's miss things or don't think creatively.  

Sep 20, 2018 11:12 PM
Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi
NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656 - New Lenox, IL
708.921.6331 - 40+ yrs experience

I'm not an agent, but if one, I'd sure be asking a lot of questions and finding out under what circumstances the Buyers were turned down, William Feela

Sometimes a Buyer's problem is temporary or "fixable" with the current lender.  And as others above have pointed out, sometimes one lender has a mortgage program that will address the specific needs of a buyer that another lender does not.  (Those are the times a professional LO will provide a referral to another LO that CAN help.)   And yes, there are those times when some lenders don't know what to do or they drop the ball.

Bottomline ... I'd gather all the facts before abandoning a client or give up on them.   


Sep 20, 2018 02:56 PM
Ryan Huggins - Thousand Oaks, CA
https://HugginsHomes.com - Thousand Oaks, CA
Residential Real Estate and Investment Properties

Help them to the extent possible, depending on what the issue is.

Sep 20, 2018 09:59 AM
Gloria Valvasori, Accredited Senior Agent
REAL Experience | REAL Commitment | REAL Results!

I would do whatever I could to help and have done so on numerous occasions where there was a problem with financing...Sometimes it was just mortgage agent who was not knowledgeable or did not have sufficient experience, so I referred them my mortgage broker of choice.

Sep 20, 2018 07:12 AM
Richard Bazinet /MBA, CRS, ABR
West USA Realty - Scottsdale, AZ
Phoenix Scottsdale. Sellers, Buyers & Relocations

Not a problem at all. I help them out if they are qualified. But who writes an offer with 2 weeks to close on a loan?

Sep 20, 2018 06:26 AM
Vern Eaton
Askov, MN
Realtor 651-674-7449

I know a few agents that just run, but for me it is time to pull out the magic hat

Sep 20, 2018 06:10 AM
Roy Kelley
Retired - Gaithersburg, MD

Solve the problems. That's what you do.

Sep 20, 2018 05:55 AM
Brenda Mayette
Miranda Real Estate Group, Inc. - Glenville, NY
Getting results w/ knowledge & know-how!

Their goal should be your motivation.  Help them.  

Sep 20, 2018 04:51 AM
Richard Weeks
Dallas, TX
REALTOR®, Broker

Write em off?  What did it cost me to acquire this client?  Also if they used one of my preferred lenders it would not take 2 weeks to discover an issue.

Sep 20, 2018 04:45 AM
Olga Simoncelli
Veritas Prime, LLC dba Veritas Prime Real Estate - New Fairfield, CT
CONSULTANT, Real Estate Services & Risk Management

Depends on the issue. For example, if the clients lied, that's not a good sign for an ongoing relationship.

Sep 22, 2018 01:22 PM
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Depends on the problem.  Can another lender get it done?


Sep 21, 2018 09:05 AM
Michael J. Perry
KW Elite - Lancaster, PA
Lancaster, PA Relo Specialist

Put your Superman cape on !

Sep 20, 2018 12:16 PM
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

I will want to speak directly to the lender source & help...then decide

Sep 20, 2018 06:36 AM
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

If I can help, I will.

Sep 20, 2018 06:36 AM
Eve Alexander
Buyers Broker of Florida - Tampa, FL
Exclusively Representing ONLY Tampa Home Buyers

Even if my client is using another lender, I have them PQ with my preferred smartest guy around lender.  I rely on his expertise.

In 20 years, he has never been wrong and if he says they are good for a loan, he closes it.  

I never have deals fall apart over financing...


Sep 21, 2018 08:27 AM