No way would I provide information like this to a FSBO when they are already fielding multiple offers except in a very broad range of value. And even that would be provided with tons of written disclaimers. They are not my client and I wouldn't want any future liability to arise from any advice I provided them. At this point they are better off accepting one of the offers or getting an appraisal done.

I've had requests like this from people already listed with another agent and I tell them they need to deal with their agent and not me.

go visit the home and do a cma.... give them a fair market value range.... and offer to do the deal for a flat fee....they still need agreements and inspections.... 

NO!
You need an appraiser. Here are some appraisers.

Tell them you can't help them if they aren't a client.  At that point, I would offer my services and the fee I charge.  If people can get free advice from us at that stage, why on earth would they ever hire us?

     Since you offered a CMA on your website, and no other real estate broker is involved (ethics), then you need to provide something.  Unless your state law would consider it Unauthorized Practice of Law, for getting involved in a transaction that you did not initiate.

I would do it Praful Thakkar , especially if you are advertising a "home value report". It may not lead to any money in your pocket but you will have your integrity intact.

Hands Off!  I do not represent that seller who is asking for help with offers in hand. 

I would explain that because I know they are a FSBO, and the information requested is needed to negotiate offers, my E&O insurance will not cover me, or them. 

In this situation, I would not offer my services for hire. 

No I would not get involved or create any kind of agency suggestion as the FISBO seller already has offers on the home, why would I do that..... it's a little to late to be looking for  free professional advice. 

If they already have the free report, tell them that's all you can do since they are already listed.  If they want advise they'll need to sign a non-exclusive listing agreement and agree to pay you X amount.

I offer home buying services.  Just because I "offer" them does not mean that I have to provide it to everyone that calls.

Often I get calls from buyers that have selected their favorite home and now don't trust their agent, so they want me to answer their questions or "help" them further...

OH HELL NO!

Eve

PS: Is everyone so greedy that they think they have to figure out a way to get in on the deal?

No, and we agree with Candice A. Donofrio .  A

For help with the multiple offer scenario, I require a contract.  I am the real estate professional to assist with this.  Would you like me to come by with my contract for your review?

LOL.... would you like to sign a listing agreement?

Otherwise... SOL.

I would first of all gather as much information from them as I could.

I probably would do a CMA as promised, but provide a range that you feel comfortable with, do not get too specific. Make sure you use a disclaimer.

Avoid too much advice. You are not their agent, don't act like it.

Sign an Open Listing agreement for just the current offers on hand; negotiate a set fee or a reduced commission since you did not do anything to promote the property, if this is okay with your broker. Otherwise, since you offered a free CMA, you just have to provide it. Assume it did not specify anything about what the consumer wanted to do with it. If he didn't tell you he was a FSBO with offers, you'd just provide it, right? Do it, if the offers don't work out, he might list with you.

While I understand a lot of the responses, if I've offered the CMA, i would likely provide it. Worst case scenario I create a bit of good will and potentially a future referral from an 'overwhelmed' FSBO...
Bruce

Set up a listing appointment.

List the  home and help them sell it. 

I listen to the seller and ask questions.  Based on the answers given, we discuss options available which are likely limited based on the information that has been provided here. 

I would look up comparables in the MLS and provide them as I would any other person requesting information on line.  You never know ... they just might ask for you to take the listing.  This has happened to me in the past. The seller did not want to deal with the negotiations and paperwork ... so I listed and sold the property!  Follow Thru.  

I try to make an appointment.  "I need to see the home to evaluate it's current market value". 

Once there, I can talk to them and see how lost they are. I would offer assistance for a fee, depending upon their needs and ability to proceed as they started.  Ideally, they sell to the best qualified buyer with a strong offer and I get paid too. 

Help them as much as I can....

Give them the zillow zestimate link and wash your hands.

I would be happy to represent you once I have seen the house Mr FISBO oh and of course for a  fee:)Endre

As you see finding a Buyer is the easy part, If you want to hire me as a listing agent to get the transaction across the finish line I will be happy to talk w/ you about how that process works.

You could offer to help with the transaction for a fee, and a written contract. But I would be worried about liabilty in providing anything but a broad brush view of value. And they are not your client.

I do nothing. 

You want me to help you, sign a listing agreement.

It is no wonder the public does not trust us when so many are willing to go back on their offer to the public for the various reason given here. If you offer a cma to the public then it is only ethical to supply it when requested.

"You'll need to phone your agent for that!"

*Yes, I know, they have no agent!

Anything that carries my name has a price

Without any written agreement, I would not offer any advice or assistance.  They wanted to "go it alone" then they can figure it out.  If they want my assistance they would have to compensate me in the way of commission...

a. offer to review the multiple offers and have your lender "vet" or check and see which ones are real. Explain that the offers are only as good if a pro checks FOR A FEE 

b. give them a verbal range number which is high and say you would need to spend the time for a physical inspection to give them an exact number. Have a fee in mind for this Broker Price Opinion they want, say it costs $400 to write it out. They probably have a buyer who will hire an appraiser but the seller is worried they sold too cheap?

c. be nice, be kind, be smiling sweet but don't waste a great deal of time, they did FSBO because they don't value your time. Don't give advice.

d. tell them if offers don't work out you have a marketing plan but don't share the plan just be nice be kind and be smiling, and move on.

e. ask them how long a time frame they need to close? 

Don't answer.  You don't want to establish any reason where an implied agency may begin.  (Or, to be snarky, tell them they're 25% below fair market value!-- just to mess with them)

Take the 'high road' and offer additional value. They might elect to use your services in the future, or refer you.

Nina Hollander nailed this one!

5. Something else.

Dear FBSO seller:
You are asking my professional advise, evaluation and future guidance. I am happy to provide you this benefit. Please have $500 cash available for my consultation fee when I arrive.  Be prepared to sign the contract that defines the limit of the responsibilities, as they pertain to me, regarding this sale. This evaluation is only the beginning of a process fraught with uncertainty. No, I don't accept Bitcoin and no refunds if sale does not go through.

4. with a variation. I can't help you unless I'm your agent. Let's make a deal...

Explain the ways you can be hired to help the seller. Opportunity knocks.

Let them know that the valuation is only 1 of many things you could do for them during the process, get in front of them & work at securing them as a client. 

I always like to see the home and meet with them before giving a value. If they refuse, i give a range. 

Good luck.

I would offer to help them with a contract outlining the work to be done and the fee to be paid.  

How did they price the home to start with?   I would not assist them.

Number 4 works for me!

The law says that I can't help them they are not my client.