Ken Jones

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Rainmaker
1,453,727
Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

Ken Jones LoopNet fell short when they changed their listing exposure policy years ago.

Apr 18, 2017 04:16 PM
Rainmaker
878,301
Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ

There are MANY business enterprises including Active Rain that do not publish a telephone number.

Others outsource their support to another continent and will respond within 24 hours.

And an overwhelming segment of society have no problem with this contemporary business model.

Customer service is often defined as clear expectation as opposed to instant gratification. AND the overwhelming majority will say the service is just fine. 

Is it possible that real estate agents trying to 'out service' each other have created an environment that is not valued by the consumer in our race to deliver outstanding customer service? We may be the last to embrace this model of customer service.

How can a real estate agent create a 'no touch' business and thrive?

That is a serious question.

Apr 18, 2017 03:08 PM
Rainmaker
1,044,289
Dave Martin (703) 585-4687
Fairfax Realty - Fairfax, VA
Making Realty Dreams a Reality #WeWillGetYouHome

No I use Authentisign here in the Northern Virginia market Ken Jones, ASA, SCGREA, CRES 

Mar 27, 2018 08:36 PM
Ambassador
5,325,656
Bob Crane
Woodland Management Service / Woodland Real Estate, EXP - Stevens Point, WI
Forestland Experts! 715-204-9671

I have been less than impressed with loopnet in several ways, and automated systems of any kind are generally a pain unless they have great tech support, which may not be the case here.

Apr 18, 2017 09:45 PM
Rainmaker
882,716
Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

I'll have to check and see what you're talking about. I'm a premium member and I have never had a problem talking to a human on the telephone.

Apr 18, 2017 03:32 PM
Ambassador
3,029,828
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate

Frustrating for sure. It seems many companies have a one way in with money.  The door only swings in with money. It does not open for customer service.  It seems to be the way of the world these days. Frustrating for sure.

Apr 18, 2017 03:13 PM
Rainmaker
1,707,397
Joe Pryor
The Virtual Real Estate Team - Oklahoma City, OK
REALTOR® - Oklahoma Investment Properties

Gave up on Loopnet awhile back. Also too many listings with a 10 cap which of course were missing a few details.

Apr 18, 2017 03:09 PM
Rainmaker
5,487,077
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Ken,

Sorry to hear that.

Apr 18, 2017 02:41 PM
Rainmaker
4,123,115
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

I have not and I guess I can consider myself lucky!

Apr 18, 2017 02:19 PM
Rainmaker
1,632,742
Sandy Padula and Norm Padula, JD, GRI
HomeSmart Realty West & Lend Smart Mortgage, Llc. - Carlsbad, CA
Presence, Persistence & Perseverance

Sounds like a disconnect. Someone 'dropped the ball'!

Apr 18, 2017 02:18 PM
Rainmaker
1,157,485
FN LN
Toronto, ON

I am not familiar with them.

Apr 18, 2017 01:57 PM
Ambassador
1,616,354
Harry F. D'Elia III
RentVest - Phoenix, AZ
Investor , Mentor, GRI, Radio, CIPS, REOs, ABR

I do not like that type of customer service

Apr 20, 2017 06:32 AM
Rainmaker
3,943,334
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

No phone, hate that.

 

Apr 19, 2017 05:43 PM
Rainmaker
1,375,787
Ryan Huggins - Thousand Oaks, CA
https://HugginsHomes.com - Thousand Oaks, CA
Residential Real Estate and Investment Properties

I haven't had to use that software, but I agree that would be frustrating.

Apr 19, 2017 10:27 AM
Rainmaker
842,980
Jeff Pearl
RE/MAX Distinctive / LIC in VA - Lovettsville, VA
Full Service Full Time Realtor

I use to use loopnet for land listings, and a few auctions, but never really got much serious interest from buyers on there. When CoStar bought them, I haven't had a need to use them again. The Commercial section of our MLS seems to work fine for listings, although many agents don't list commercial properties in the MLS. Your situation does sound annoying.

Apr 19, 2017 07:19 AM
Rainmaker
4,799,481
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Very frustrating.

Apr 19, 2017 07:17 AM
Rainmaker
598,609
Nathan Gesner
American West Realty and Management - Cody, WY
Broker / Property Manager

I've never heard of it and have only used Loopnet once.

Apr 19, 2017 06:13 AM
Rainmaker
2,018,930
Michael J. Perry
KW Elite - Lancaster, PA
Lancaster, PA Relo Specialist

Commerical Agents seem to love LoopNet

Apr 19, 2017 06:07 AM
Rainmaker
913,623
Jennifer Mackay
Counts Real Estate Group, Inc. - Panama City, FL
Your Bay County Florida Realtor 850.774.6582

Customer service in most industries is a thing of the past - most of them are located outside the US and barely speak english

Apr 19, 2017 05:50 AM
Rainmaker
3,965,558
Richard Weeks
Dallas, TX
REALTOR®, Broker

They are owned by CoStar.  We have a CoStar account.  Here is their corporate info:

San Francisco
101 California St., 43rd Floor
San Francisco, CA 94111

Phone: (415) 243-4200
Fax: (415) 764-1622

Apr 19, 2017 05:42 AM
Rainmaker
3,069,934
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

Fortunately not!

Apr 19, 2017 05:40 AM
Rainmaker
794,782
Susan Laxson CRS
Premier Sotheby's International Realty - Naples, FL
The Michelle Thomas Team

I have a listing on Loopnet and used them more in the past than recently, but haven't encountered any situation that I needed to contact them directly. Hope you find a solution.

Apr 19, 2017 04:46 AM
Rainmaker
4,016,674
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

I've never heard of LoopLink or Loopnet, Ken. What do they do (or in your case what do they not do)?

Apr 19, 2017 04:03 AM
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4,312,753
Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Ken Jones - that's the way all customer service is going!

I prefer to talk to someone for sure.

Apr 18, 2017 09:29 PM
Ambassador
4,172,830
Debe Maxwell, CRS
www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
The right Charlotte REALTOR!

Loopnet when I was looking for commercial space - they stink in MHO!

Apr 18, 2017 09:23 PM
Ambassador
2,559,740
Fred Griffin Florida Real Estate
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker

 I have vague memories of Loopnet.   Let me go to that site and try to remember what it is about.

Apr 18, 2017 07:37 PM
Ambassador
3,705,629
Paul S. Henderson, REALTOR®, CRS
Fathom Realty Washington LLC - Tacoma, WA
South Puget Sound Washington Agent/Broker!

It's been years...

Apr 18, 2017 07:34 PM
Ambassador
3,986,660
Debbie Reynolds, C21 Platinum Properties
Platinum Properties- (931)771-9070 - Clarksville, TN
The Dedicated Clarksville TN Realtor-(931)320-6730

I have used Loopnet but not had any encounter with Looplink. Anytime you can't get through to customer service it stinks.

Apr 18, 2017 07:19 PM
Rainmaker
1,205,894
Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets
Big Block Realty 858.232.8722 - La Jolla, CA
& Host of Postcards From Success Podcast

Can't say that I have.

Apr 18, 2017 06:49 PM
Rainmaker
3,985,831
William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

Never heard of them.  That should tell you enough

Apr 18, 2017 05:53 PM
Rainmaker
6,498,474
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

I have not used them.

Apr 18, 2017 05:14 PM
Rainmaker
1,708,569
Carol Williams
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Property Manager

Customer service is becoming as rare as common sense.

Apr 18, 2017 02:30 PM