Tony and Suzanne Marriott, Associate Brokers, Haven Express @ Keller Williams Arizona Realty (Serving the Greater Phoenix and Scottsdale Metropolitan Area)

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Rainmaker
4,118,913
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

You have an annual contract... when I have an issue like that I insist they send me a different vendor and they always do.

Apr 13, 2017 06:02 AM
Rainmaker
1,723,225
Lyn Sims
Schaumburg, IL
Schaumburg Real Estate Agent Retired

I think the warranty co. is ok, it's the vendor that I'd have a problem with. As an example about a furnace, 4 times out, get a new company.

Apr 13, 2017 05:26 AM
Rainmaker
1,231,002
Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets
Big Block Realty 858.232.8722 - La Jolla, CA
& Host of Postcards From Success Podcast

I follow the rules of baseball...

3 strikes & your out.

Apr 13, 2017 07:17 AM
Rainmaker
894,970
Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

Oh thank you for reminding me. I need to replace my home warranty company today. And the answer is no. These home warranty companies hire the bottom of the barrel vendors because getting authorization is such a pain in the butt that good vendors don't want to work with them.

Apr 13, 2017 07:02 AM
Ambassador
3,272,961
Anna Banana Kruchten CRS, CRB, Phoenix Broker
HomeSmart Real Estate BR030809000 - Phoenix, AZ
602-380-4886

I think the HW company needs a better vendor!  I can't recall that something ever took more than 2 visits to fix whatever issue was going on for myself or my clients.

Apr 13, 2017 08:12 AM
Rainmaker
5,571,923
Barbara Todaro
RE/MAX Executive Realty - Retired - Franklin, MA
Previously Affiliated with The Todaro Team

you have to love what Thomas J. Nelson, Realtor, CRS said....

Apr 13, 2017 08:02 AM
Rainmaker
808,847
Kasey & John Boles
Jon Gosche Real Estate, LLC - BoiseMeridianRealEstate.com - Boise, ID
Boise & Meridian, ID Ada/Canyon/Gem/Boise Counties

It depends on if this is a regular event or it was a fluke or if it is the vendor/product not the warranty.  But if it is just that they hire bad vendors than yes.

Apr 13, 2017 07:28 AM
Ambassador
2,571,067
Fred Griffin Florida Real Estate
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker

 What Nina Hollander and Lyn Sims said.

Apr 13, 2017 07:24 AM
Ambassador
4,580,184
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

I wouldn't wait until the 4th visit to have a serious conversation with the home warranty company and request another vendor. The HW needs to know the service they are providing is not adequate

Apr 13, 2017 07:02 AM
Rainmaker
1,459,627
Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

Tony and Suzanne Marriott, Associate Brokers Nina Hollander has the right answer.

Apr 13, 2017 06:13 AM
Rainmaker
1,385,224
Wayne Zuhl
Remax First Realty II - Cranford, NJ
The Last Name You'll Ever Need in Real Estate

If the four visit fix was an exception to the rule, I'd be ok with keeping that company. If four visits was the norm, I'd switch.

Apr 13, 2017 05:56 AM
Rainmaker
1,639,986
Sandy Padula and Norm Padula, JD, GRI
HomeSmart Realty West - Carlsbad, CA
Presence, Persistence & Perseverance

We are seeing more instances of this, since the warranty companies seem to hire the cheapest jobbers, rather than the quality ones

Apr 13, 2017 05:41 AM
Rainmaker
5,588,400
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

I agree with Nina Hollander 

Apr 15, 2017 08:46 PM
Rainmaker
4,939,680
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

We do have to be careful of these type of warranty companies.

Apr 15, 2017 04:08 PM
Rainmaker
1,387,378
Ryan Huggins - Thousand Oaks, CA
https://HugginsHomes.com - Thousand Oaks, CA
Residential Real Estate and Investment Properties

Has nothing to do with the HW company and everything to do with their vendors.  I'd let my account rep know.  They're always eager (and sometimes call me proactively) to find out how their vendors are doing.

Apr 14, 2017 02:12 PM
Rainmaker
4,799,501
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

I have canceled a warranty in the past for this reason.

Apr 14, 2017 06:11 AM
Rainmaker
1,889,866
Kat Palmiotti
406-270-3667, kat@thehousekat.com, Broker, eXp Realty - Kalispell, MT
Helping your Montana dreams take root

No I would not stay with that company because I am a firm believer in getting it right the first time. I might give them two shots. But four? No way.

Apr 14, 2017 03:28 AM
Ambassador
4,312,759
Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Tony and Suzanne Marriott, Associate Brokers - yes. That's one reason I like HWA.

Apr 13, 2017 11:12 PM
Rainmaker
3,985,875
William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

I wouldn ot if they required me to use someone special and not a local vendor

Apr 13, 2017 08:16 PM
Ambassador
3,756,255
Paul S. Henderson, REALTOR®, CRS
Fathom Realty Washington LLC - Tacoma, WA
South Puget Sound Washington Agent/Broker!

 I have never run into that problem Tony and Suzanne Marriott, Associate Brokers however I don't think I would renew my contract about the case...

Apr 13, 2017 07:37 PM
Ambassador
3,986,710
Debbie Reynolds, C21 Platinum Properties
Platinum Properties- (931)771-9070 - Clarksville, TN
The Dedicated Clarksville TN Realtor-(931)320-6730

I would be very upset and call and complain. If they don't take measures to correct it, then I would have to change.

Apr 13, 2017 06:12 PM
Rainmaker
3,331,523
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of the Manchester NH's area Leading Agents

I just want one that works like it is suppose, the home gets a warranty, something breaks, it gets fixed. No hoops, no delnials and no false rejections.

Apr 13, 2017 05:35 PM
Rainmaker
2,024,100
Michael J. Perry
KW Elite - Lancaster, PA
Lancaster, PA Relo Specialist

Nope

Apr 13, 2017 05:13 PM
Rainmaker
1,519,251
Inna Ivchenko
Barcode Properties - Encino, CA
Realtor® • GRI • HAFA • PSC Calabasas CA

This is how their some vendors make money, since you paid $50-70 for each visit, right? 

Apr 13, 2017 05:09 PM
Ambassador
5,409,720
Bob Crane
Woodland Management Service / Woodland Real Estate, EXP - Stevens Point, WI
Forestland Experts! 715-204-9671

I would not waste time or money on one of these to start with.

Apr 13, 2017 02:41 PM
Rainmaker
919,873
Jennifer Mackay
Counts Real Estate Group, Inc. - Panama City, FL
Your Bay County Florida Realtor 850.774.6582

That's the reason I stopped using them on my rentals - aside from the fact they're always trying to find a way NOT to cover an item

I still sell them though I just don't use them myself any more

Apr 13, 2017 12:57 PM
Rainmaker
1,707,423
Joe Pryor
The Virtual Real Estate Team - Oklahoma City, OK
REALTOR® - Oklahoma Investment Properties

Haven't seen the value of them for a long time.

Apr 13, 2017 12:35 PM
Rainmaker
849,960
Jeff Pearl
RE/MAX Distinctive / LIC in VA - Lovettsville, VA
Full Service Full Time Realtor

It depends. The warranty company might need to replace and upgrade vendors. Homeowners should have a choice of at least 3 approved vendors in each category. ( hvac, plumbing, electric, etc)

Apr 13, 2017 09:27 AM
Ambassador
1,616,354
Harry F. D'Elia III
RentVest - Phoenix, AZ
Investor , Mentor, GRI, Radio, CIPS, REOs, ABR

not at all

Apr 13, 2017 09:14 AM
Rainer
117,085
Christine Kankowski North SD and Temecula
House Match Inc - Poway, CA
Excellent Sales and Property Management

I guess the question is " Did they charge a service fee each time?"  I had one company who came out twice to fix an 18 year old dishwasher that ran, but just didn't clean anymore.  Since there was no "fixable" problem, just an old appliance that really had not more energy, they said there was nothing broken and charged us.  They did not replace the unit since it still ran, just didnt clean.    I do not use that home warranty company anymore.  Being a property manager with many owners it was a much bigger loss to them long term than replacing the dishwasher.  Oh well... 

Apr 13, 2017 08:26 AM
Rainmaker
144,716
Julie Larson Realtor® Sarasota FL 941-882-0322
PalmerHouse Properties Florida - 941-882-0322 | Serving Sarasota, Manatee & Charlotte Counties - Sarasota, FL
When you're thinking of moving...ThinkSuncoast.com

I agree with Lyn Sims, sounds like the problem is with the vendor rather than the home warranty company.

Apr 13, 2017 08:20 AM
Ambassador
3,056,616
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate

I would certainly be having a discussion with the warranty company about the quality of the warranty repairs ... if things did not improve then I would likely change warranty companies. It really only needs to take ONE visit to get it done and get it done right. 

Apr 13, 2017 07:58 AM
Rainmaker
1,153,825
Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

I buy a home warranty to get client a peace of mind. Often I get their first visit free too.  I have a team of trade people that I use. My client can use it or find their own help.  

Am I loyal to that brand. No, I shop around constantly.

Apr 13, 2017 07:29 AM
Rainmaker
1,109,520
Kevin J. May
Florida Supreme Realty - Hobe Sound, FL
Serving the Treasure & Paradise Coasts of Florida

They'd hear about the debacle upon the 2nd visit and be gone by the third if the correct result was not met. When I recommend a service that's my reputation they're affecting. When they fail their responsibilities that's something I simply can't afford.

Apr 13, 2017 06:53 AM
Rainmaker
1,525,305
Sybil Campbell
Fernandina Beach, FL
Referral Agent Amelia Island Florida

No, that is not the kind of service I expect from a home warranty company and I would cancel the service if possible.  I had a fiasco in February and as a result I am cancelling the next two years of my home warranty.  I posted several blogs abotu it.

Apr 13, 2017 06:52 AM
Rainmaker
4,211,586
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Sometimes you run into a quirk that takes multiple tries.

Apr 13, 2017 06:36 AM
Rainmaker
2,641,802
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

Anyone who stands by their work should be stood-by

Apr 13, 2017 06:23 AM
Rainmaker
1,737,055
Carol Williams
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Property Manager

The warranty companies need to know if the vendors aren't doing their job effectively.  That's the only avenue to improved customer service.  

Apr 13, 2017 06:18 AM
Rainmaker
4,100,474
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

It depends but I'm certain there would be a conversation about the vendor(s) the provider supplied.   Based on the response, there could be a change.  

Apr 13, 2017 06:08 AM
Rainmaker
6,607,784
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

I do not recommend home warranty companies.

Apr 13, 2017 05:46 AM
Rainmaker
1,044,339
Dave Martin (703) 585-4687
Fairfax Realty - Fairfax, VA
Making Realty Dreams a Reality #WeWillGetYouHome

 no. These home warranty companies hire the bottom of the barrel vendors because getting authorization is such a pain in the butt that good vendors don't want to work with them.

Mar 25, 2018 05:38 PM