You have an annual contract... when I have an issue like that I insist they send me a different vendor and they always do.

I think the warranty co. is ok, it's the vendor that I'd have a problem with. As an example about a furnace, 4 times out, get a new company.

I follow the rules of baseball...

3 strikes & your out.

Oh thank you for reminding me. I need to replace my home warranty company today. And the answer is no. These home warranty companies hire the bottom of the barrel vendors because getting authorization is such a pain in the butt that good vendors don't want to work with them.

I think the HW company needs a better vendor!  I can't recall that something ever took more than 2 visits to fix whatever issue was going on for myself or my clients.

you have to love what Thomas J. Nelson, Realtor, CRS said....

It depends on if this is a regular event or it was a fluke or if it is the vendor/product not the warranty.  But if it is just that they hire bad vendors than yes.

 What Nina Hollander and Lyn Sims said.

I wouldn't wait until the 4th visit to have a serious conversation with the home warranty company and request another vendor. The HW needs to know the service they are providing is not adequate

Tony and Suzanne Marriott, Associate Brokers Nina Hollander has the right answer.

If the four visit fix was an exception to the rule, I'd be ok with keeping that company. If four visits was the norm, I'd switch.

We are seeing more instances of this, since the warranty companies seem to hire the cheapest jobbers, rather than the quality ones

I agree with Nina Hollander 

We do have to be careful of these type of warranty companies.

Has nothing to do with the HW company and everything to do with their vendors.  I'd let my account rep know.  They're always eager (and sometimes call me proactively) to find out how their vendors are doing.

I have canceled a warranty in the past for this reason.

No I would not stay with that company because I am a firm believer in getting it right the first time. I might give them two shots. But four? No way.

Tony and Suzanne Marriott, Associate Brokers - yes. That's one reason I like HWA.

I wouldn ot if they required me to use someone special and not a local vendor

 I have never run into that problem Tony and Suzanne Marriott, Associate Brokers however I don't think I would renew my contract about the case...

I would be very upset and call and complain. If they don't take measures to correct it, then I would have to change.

I just want one that works like it is suppose, the home gets a warranty, something breaks, it gets fixed. No hoops, no delnials and no false rejections.

Nope

This is how their some vendors make money, since you paid $50-70 for each visit, right? 

I would not waste time or money on one of these to start with.

That's the reason I stopped using them on my rentals - aside from the fact they're always trying to find a way NOT to cover an item

I still sell them though I just don't use them myself any more

Haven't seen the value of them for a long time.

It depends. The warranty company might need to replace and upgrade vendors. Homeowners should have a choice of at least 3 approved vendors in each category. ( hvac, plumbing, electric, etc)

not at all

I guess the question is " Did they charge a service fee each time?"  I had one company who came out twice to fix an 18 year old dishwasher that ran, but just didn't clean anymore.  Since there was no "fixable" problem, just an old appliance that really had not more energy, they said there was nothing broken and charged us.  They did not replace the unit since it still ran, just didnt clean.    I do not use that home warranty company anymore.  Being a property manager with many owners it was a much bigger loss to them long term than replacing the dishwasher.  Oh well... 

I agree with Lyn Sims, sounds like the problem is with the vendor rather than the home warranty company.

I would certainly be having a discussion with the warranty company about the quality of the warranty repairs ... if things did not improve then I would likely change warranty companies. It really only needs to take ONE visit to get it done and get it done right. 

I buy a home warranty to get client a peace of mind. Often I get their first visit free too.  I have a team of trade people that I use. My client can use it or find their own help.  

Am I loyal to that brand. No, I shop around constantly.

They'd hear about the debacle upon the 2nd visit and be gone by the third if the correct result was not met. When I recommend a service that's my reputation they're affecting. When they fail their responsibilities that's something I simply can't afford.

No, that is not the kind of service I expect from a home warranty company and I would cancel the service if possible.  I had a fiasco in February and as a result I am cancelling the next two years of my home warranty.  I posted several blogs abotu it.

Sometimes you run into a quirk that takes multiple tries.

Anyone who stands by their work should be stood-by

The warranty companies need to know if the vendors aren't doing their job effectively.  That's the only avenue to improved customer service.  

It depends but I'm certain there would be a conversation about the vendor(s) the provider supplied.   Based on the response, there could be a change.  

I do not recommend home warranty companies.

 no. These home warranty companies hire the bottom of the barrel vendors because getting authorization is such a pain in the butt that good vendors don't want to work with them.