The customer isn't always right but they are never wrong...richfuscious

Of course it is not true. What is true is that we are expected to treat customers as though they are right.  We certainly don't want to treat customers like they are wrong.  

The customer is NOT always right but, . . . . .

you must ALWAYS make them think  they are !

If not, they won't be YOUR customer much longer.

No, I do not agree with this any more.  Back in the day when people had common sense and were decent and courteous, yes.  But now?  No way!

In their mind, they are always right.  Unfortunately, them being right doesn't mean that the facts of the matter will agree with them.  A wise being, Ambassador Kosh, once said "There are three sides to every argument: your side, their side and the truth."

Nope, it's not a truism - it is however the way to provide good customer service

No.  The customer is always the customer. They are not always right. Next!

No the customer is not always right , BUT the customer is always the customer and MUST be treated that way at all times ! 

No, and far to many abuse salespeople who try to live by this rule.

"the customer is usually uninformed"

I don't believe that the customer is always right... we just have to figure a way for them to think "the right way" was their idea and not ours.

Good morning Fred, the customer is always right but I do not have to agree.

they must have been selling fresh fruit!!!  

Richie Maggar and Kathleen Daniels summed it up well.

When a 'customer' becomes overbearing and demanding, that's when they cease to be a customer

They think they are always right but in today's world not the case!

I guess today we should ask Mr Macy.  Judging from the stores I see today, I think both of them would be very disappointed.  

It depends on their attitude. Nice, kid and sincere gets more than rude and nasty

Not always, but we should respect their right to think they are.

No but you need to understand the perspective of the customer.

no

No one is "always" right.

No. The customer has a right to their opinion and their decision but they are often misinformed and need a god agent to set them right.

If we are to succeed, then the customer is always right. However, the truth of what I am thinking might be totally different.

nooooooooooooooo. but , turning the situation around into your favor is the key

of course they are not.  HOWEVER, I do believe that every reasonable attempt should be made to make customers satisfied.  But sometimes that just doesn't work.

No. Our clients hire us for our advice especially when they go down a wrong path.

Absolutely not, but we always play it by ear and possibly meet in the middlle.

The customer is always deserving of respect. And Marshall was . . . also. 3:)

On rare occasions when a client pulls this out and insists on their way, I just explain that they may be right, but they are no longer my customer.  We often have good reasons, legal and ethical reasons why we can't do what someone wants. When this happens, if they insist they can just go elsewhere. 

of course not - but it is still good business to keep saying that

Richard Weeks - I'd say, it depends who the customer is...lol!

They are not always right but it's important to treat them as if they are -you don't want to make them feel stupid

Whether the customer is right or not, if you want to "make him wrong" it could cost you - in my market you could be talking about tens of thousands of dollars in a brokerage fee you don't earn while being right.

They are not always right, and it is your job to negotiate/explain/educate/compromise. 

It depends on the situation.

Nope, but we can't make it obvious.

No, but it's best to make them think so. 

Fred Griffin I like Kathleen Daniels answer.

They are right in their own mind. I will let them know if I don't agree but tell them it is their decision.

Hi Fred - They certainly are, up to the point that they're so wrong they aren't cutomers anymore. Then they get the hook.

Mashall Field, now Macy's was a retailer that had to treat all customers alike.

We realtors are independent contractors and does just so many deals a year. Those who do not abide my code of ethics do not get the grease.

Kathleen Daniels nailed it with her answer.  You have to treat them like they are right.

Fred, I have to believe this is so because when I am the customer my choices are never questioned.

I do but I have a system of core values that are in place before I decide to work with someone.

My father always said that to me.  So think so.