Amanda Christiansen, Christiansen Group Realty (Christiansen Group Realty (260)704-0843)

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John Meussner
Mortgages in AZ, CA, CO, DE, FL, GA, IN, MD, MN, MT, NC, NJ, NV, OK, OR, PA, SC, SD, TN, TX, UT, VA, WI - Fair Oaks, CA
#MortgageMadeEasy Fair Oaks, CA 484-680-4852

You say "Rocket Mortgage is awesome technology, unfortunately to use it you have to work with the industries worst lender!"

For Z, simply pull up one of the many listings with faulty data.  Or a "foreclosure home", and explain that it's not REALLY a foreclosed home, yet, but a home where people are struggling to make payments and a few months behind but trying to get caught up - then ask "how would you feel if that was your mother living there and Zillow presented this "opportunity" to the public?"

If people knew how disgustingly bad Zillow was, they'd go away overnight.  Unfortunately, they've got a nice marketing budget for PR.

May 18, 2016 11:23 AM
Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ

My advise, before you take action that INVALIDATES your client, is to ask a few intelligent, probing questions.

1. Why do your clients LIKE these services?

2. What are their biggest challenges in using these services?

3. What will be the 'COST' to the client if things go wrong? I've closed several deals through on-line lenders and the were awesome, without a hitch.

From your clients perspective you can build the problem and your solution. "Stinks" is not building a problem or solution.

This is a SERIOUS exercise in addressing an issue that will not go away by identifying Z-devil. It time for agents to do some serious market research of their own (stop listening to what vendors are selling) and creating your own solutions.

Focus on what frustrates the consumer most. It is NOT what you think.

May 18, 2016 10:15 PM
Jennifer Mackay
Counts Real Estate Group, Inc. - Panama City, FL
Your Bay County Florida Realtor 850.774.6582

I actually just worked with quicken loans on a loand and the person I worked with did a very good job

As for zillow - I remind them how many times they asked me about a property that was no longer on the market

May 18, 2016 08:16 PM
Sally K. & David L. Hanson
EXP Realty 414-525-0563 - Brookfield, WI
WI Real Estate Agents - Luxury - Divorce

We tell people that not all lenders are created want one with a reputation not only for competitive rates but the ability to close and in a timely manner..

   Soooo many errors on Zillow...give them the link to your own search..point out homes off the market showing as acive on Zillow...they won't rather fight than switch !

May 18, 2016 01:00 PM
Bob Crane
Woodland Management Service / Woodland Real Estate, KW Diversified - Stevens Point, WI
Forestland Experts! 715-204-9671

Show the examples of all the people you know who have lost out on a home when teh money was slow.

May 18, 2016 07:52 PM
Carla Muss-Jacobs, RETIRED
RETIRED / State License is Inactive - Portland, OR

Rocket Mortgage TV ads hit our market a little while ago.  I didn't know they were from Quicken Loans.  That company is awful, IMHO.  Most out-of-state lenders, that do boiler room loans are very bad.  I have enough problems with the local lenders not knowing what our contracts have in them, that there is NO WAY these boiler plate outfits know.  I need to write a post about that.  You've inspired me!

May 18, 2016 01:27 PM
Bill Dandridge
MKB, Realtors - Roanoke, VA
GREEN, ABR, GRI, EcoBroker

You wantt to have a local lender so that you may go and wring their neck if they need it.

Zillow will show houses as for sale after they have sold.

May 18, 2016 12:23 PM
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

I would say it just like you do...give or take

May 18, 2016 11:08 AM
Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi
NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656 - New Lenox, IL
708.921.6331 - 40+ yrs experience

It's a fact:  In today's Mortgage Process, there are so many more details to be seen to to successfully get a client's loan to the Closing table than even a year ago.  

It's not been my experience that LOs working for Quicken/other online lenders have extensive (successful) experience ... know the local markets ... or are accessible to their clients and professional partners during the ever-increasing extended hours now demanded in lending.  

If none of those things matter to you as a Borrower ... and you're confident that you can and have the time to self-educate, tackle, and then possibly handle all elements of the loan process in detail personally ... then Quicken might be for you.

As an LO, I see Zillow as an unreliable tool or maybe even a toy.  Fun perhaps, but little real value.  When it comes time to seek a professional to represent you (LO or agent), there are more reliable actions and sites to utilize.


May 19, 2016 04:16 AM
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate Services

Please tell your friend the truth. Both are greedy that don’t give a rat’s bottom about people. There is no service … therefore you get none cuz you be just a number to them.  Flush them (not your clients) both down the toilet and move forward. 

May 19, 2016 04:15 AM
Shirley Coomer
Keller Williams Realty Sonoran Living - Phoenix, AZ
Realtor, Keller Williams Realty, Phoenix Az

I suggest the buyer check with another lender and see if the fees are better.  I also explain they usually aren't dealing with one lender but a call center of people answering the phones, asking some basic questions, but probably not able to know when to dig deeper or ask for clarification.  They will get passed to other departments through out the process, never seeing anyone face to face.  THEN, if there is an issue with the loan, docs, etc. we have to try to reach someone to help.   I recently had a seller whose buyer used Quicken loans and they do have an office locally.   Unfortunately they ordered 2 appraisals on an FHA loan. I called the buyer's agent to see if she was aware of this, she wasn't and Quicken said they made a mistake.  Really? If I hadn't questioned this they would have done 2 appraisals!  They wanted to do the appraisal before the buyer completed her inspection, (5 days into the contract)  I believe there is some sort of affiliated business relationship with the appraisal company.  Always refer a buyer to an experienced lender YOU know and deal with on a regular basis!

May 19, 2016 12:21 AM
Melissa Polce
ERA, Wilkinson Real Estate Charlotte - Huntersville, NC
Lake to Land, I've Got It Covered!

My Goodness, for the super skilled millenial, who likes to talk to no-one, has excellent credit, has plenty of assets & been at their job for years, has OCD w/everything in order(taxes,bank statements, etc) & is a tech maverick...Rocket Mortgage is probably the perfect option...BUT if you are not ALL of the above...then you need to get your mortgage the old, conventional, safe way... And as far as ZILLOW goes...I had 1 buyer say she was exhausted from scouring zillow all day finding & searching for possible I said...WOW, you don't need to do that, I would be tired too..what I send you in my auto search..IS ALL THERE IS...I SWEAR :)

May 18, 2016 11:21 PM
Sandy Padula & Norm Padula, JD, GRI
HomeSmart Realty West & Florida Realty Investments - , CA
Presence, Persistence & Perseverance

John Meussner is spot on with his answer.

May 18, 2016 09:57 PM
Ritu Desai 703-625-4949
Samson Properties - Chantilly, VA
Northern Virginia,Washington DC & Maryland Realtor

You can give your professional opinion to them but ultimately if the buyers decide to work with them just stay on top of things.

Hopefully, if they had an unpleasant experience they will spread the words to other friends/family in the area.  If not you have learned sometimes everything you read on the internet is not true. 


In regards to Z, you can direct them to your IDX site and tell them this one has a real/current updated information rather than a hotchpotch of data. 


May 18, 2016 09:49 PM
Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Amanda and Jared Christiansen for Zillow - just show them the homes that are NOT on market but still on Zillow!

For Quicken Loan - let them feel the pain! (I had one such client who did not listen and closing was delayed by a month - at least they did not loose the deposit.)

May 18, 2016 03:10 PM
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

garbage in, garbage out

May 18, 2016 12:27 PM
Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

1. "I don't know anyone who has actually had a smooth transaction using them, but maybe you'll be the first."
2. My Gawd, you're using ZEEE-LOWWWW? Bahahahahah! You do know that they're USUALLY WRONG, don't you?

May 18, 2016 11:29 AM
Fred Griffin Florida Real Estate
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker

I just watched the YouTube Video on Rocket Mortgage.  Give me a break!

May 18, 2016 11:10 AM
Amanda Christiansen
Christiansen Group Realty (260)704-0843 - Fort Wayne, IN
Christiansen Group Realty

When I have a buyer with Quicken or some other national lender, I simply explain that I've had terrible luck with them and that they will only be a number.  I ask if they would be open to talking with one of my preferred lenders that I've had a TON of happy clients with.  They usually listen.


As far as Zillow goes I just tell my buyers that site is inaccurate and deceiving in hopes of gaining your information and selling it to those agents that pay them money for leads.  


It's rare that I pull punches.  :)

May 19, 2016 12:32 AM
Val Evans
Scottsdale, AZ

Here's what's really funny. I've gone to many Active Rain member web sites and pulled up numerous "featured listings". Guess what? Many of them have long been sold. Several I pulled up were sold over 3 years ago, but yet the realtors continue to advertise them as available. I guess they figure if Zillow can do it, why can't they. 


May 18, 2016 01:47 PM
Bob Betel
Allstar Home Mortgage, Inc. - Sweetwater, TN
President, Allstar Home Mortgage, Inc

On Quicken, just have them check the rates and compare. They are not even in the ball park.

May 18, 2016 01:07 PM
Joan Whitebook
BHG The Masiello Group - Nashua, NH
Consumer Focused Real Estate Services

Glad you asked these questions.  This is a most informative post and I will share this information with my clients.

May 18, 2016 01:02 PM
Larry Johnston
Broker, Friends & Neighbors Real Estate and Elkhart County Subdivisions, LLC - Elkhart, IN
Broker,Friends & Neighbors Real Estate, Elkhart,IN

We've got Zillow down.  They get the mesaage when you tell them the home was sold 3 years ago and they never take the listings off their site when it's sold.  As far as Rocket Mortgage, they will figure it out soon enough.

May 18, 2016 01:00 PM
Debbie Reynolds, C21 Platinum Properties
Platinum Properties- (931)771-9070 - Clarksville, TN
The Dedicated Clarksville TN Realtor-(931)320-6730

The Zillow part is really easy, Real Estate is local and Zillow has never put a buyer in a car and showed property. Now as for Rocket Mortgage, I have no experience but generally don't like any online lender. Hope this helps your friend.

May 18, 2016 12:48 PM
Diana Zaccaro Broker Associate
Tropical Beachside - Cocoa Beach, FL
"The Accidental Blogger" Cocoa Beach, Florida

Google both and showthem the results?


May 18, 2016 11:21 AM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

I recently had a buyer say they applied with Quicken.   Had to tell them they need a lender that can get the transaction to the closing table, and truly have heard of deals that terminated because they could not.

May 22, 2016 12:53 AM
Francine Viola
Coldwell Banker Evergreen Olympic Realty, Olympia WA - Olympia, WA
REALTOR®, In Tune with your Real Estate Needs

For Z, that's an easy one.  Typically the buyer will ask you to show you a house they found on Z and it's pending or sold.   They should get the picture that Z isn't a reliable source for the most current information. For QL, tell them about a past client experience.  You wouldn't want them to endure the pain and suffering as your last clients.  If they still don't get it, have them call your past clients!

May 21, 2016 04:09 AM
Gary L. Waters Broker Associate, Bucci Realty
Bucci Realty, Inc. - Melbourne, FL
Eighteen Years Experience in Brevard County

Its pretty simple...part of life is making bad choices.  Part of life is also receiving good advice and avoiding bad here it goes..."-----!"

May 20, 2016 02:08 AM
Elizabeth Weintraub Sacramento Broker
Elizabeth Anne Weintraub, Broker - Sacramento, CA
Put 40 years of experience to work for you

For a friend, you guys crack me up!!! I tell buyers if they are presenting an offer in our HOT market with a preapproval from an internet lender vs a preapproval from a local, well-known, reputable mortgage broker, the listing agent is likely to advise her client to take the offer with the local lender. So they are hurting themselves by doing it.

I don't trash the internet lenders but I know when push comes to shove who will perform, and it's typically our locally recommended people.

As for Z, it's just a website, can't control it or turn it into a real estate information place like my own website, which is where I send buyers.

May 20, 2016 12:39 AM
Carla Freund
Keller Williams Preferred Realty - Raleigh, NC
NC Real Estate Transition & Relocation 919-602-848

I haven't read the thread yet. I will say I had two contracts on different listings where the buyers used Quicken Rocket Mortgage. The experience was fine. I was a little concerned based on past experience. The jury is still out for Rocket Mortgage. If they are consistently good, then I can't complain. As for Zillow, it seems to be a little easier in this area. Many clients tell me that it is incorrect. I believe our area is dificult for any automated valuation. 

May 19, 2016 09:46 PM
Virtual Realty Consultants
Virtual Realty Consultants LLC - Wellesley, MA
Making the American Dream a Reality

Part of our responsibility of being professional REALTORS is to conduct ourselves within the guidelines of our Code of Ethics and not to disparage other REALTORS or mislead the public with our advertisements and to act within the scope of our knowledge and practice. You may not like a competitor or its products. But that does not give you a right to disparage them, especially if you are only acting on hearsay gossip and nothing factual. Unless these enterprises are harming the consumer in an unlawful fashion, it is you that is in the wrong - not them.

May 19, 2016 02:49 PM
Chris Ann Cleland
Long and Foster Real Estate - Gainesville, VA
Associate Broker, Bristow, VA

You let them know that you have friends in the business who have gotten courtesy calls from Rocket Mortgage about upcoming deals they are funding and said that they would "try" to make settlement, but can't guarantee it.

Zillow should prove itself worthless after a bit of back and forth between reliable info and what Zillow lets them think is available.

May 19, 2016 08:52 AM
Ryan Huggins - Thousand Oaks, CA - Thousand Oaks, CA
Residential Real Estate and Investment Properties

Rocket, no experience with but I like John's answer there.

Z - I explain that most MLSs, including ours, do not supply them any data so they are very inaccurate and are under several lawsuits for a variety of business practices.

May 19, 2016 08:35 AM
Grace Hanamoto
Intero Real Estate - Sunnyvale, CA
Quality, Knowledge, Professionalism, Experience

Okay, I have worked with Quicken Loans from the time it was "Rock Bottom Mortgage" to its current incarnation as "Rocket Mortgage" (they love the "rock" in their name), and there is a place in the market for them or they would not be so successful.  I think you begin any dialog intended to dissuade a client from using a service by first agreeing with the idea of the service, and then slowly pointing out its limitations while redirecting the "attributes" to other uses.

For example, Quicken Mortgage, "Hey I love those guys too, they are really able to get low interest rates and low fees for client because they have SO MANY mortgages they do--something to be said about quantity discounts, right? The only thing I noticed in my last few deals is that they are SO BUSY that my clients couldn't close on time, had a lot of problems with their lock and ended up almost losing the house due to delays.  So you might want to think about using a local mortgage co to buy, and then immediately refi with Quicken when time is not a factor."

Do the same thing with Zillow and you will not alienate your clients--you'll educate them.   

May 19, 2016 06:29 AM
Shawn and Angela Miller
Berkshire Hathaway HomeServices Amabassador Real Estate - Lincoln, NE
Lincoln and Omaha, NE REALTORS®

Have them visit with any title and escrow closing officer in any town and ask them how many Quicken or Rocket Mortgage loans close on time.  I'm sure after all the laughing or sighs of disgust they will get the picture.  As for Zillow, all the proof is on their website.

May 19, 2016 05:47 AM
J.R. Schloemer, CRS
Kentucky Select Properties - Louisville, KY

For Zillow, I had a client send me a listing of a property they wanted to see. I looked it up and it had sold in September of 2011, over 4 years later is was still listed as active on Zillow/Trulia. That was the selling point I had to get my buyers to convert away from Z/T,

May 19, 2016 04:39 AM
Ari Taylor
Century 21 North Shore - Peabody, MA
Realtor with Century 21 North Shore!

I always say "Zillow is a great tool...BUT not everything is updated so please do not get disappointed if it is expired/sold/ etc.." I then also explain they can use my website to search and that search is up to date (streams from IDX)

May 19, 2016 04:19 AM
Dan Tabit
Keller Williams Bellevue - Sammamish, WA

I offer them my website which is always up to date and my lender which will meet with them in person and provide competitive rates and outstanding customer service.  Everytime a buyer has used Quicken Loans on one of my transactions, we've run into issues and failed to close on time. 

May 19, 2016 03:24 AM
Malinda Montgomery RSPS AHWD TMS-Realtor
Gaffs Realty - Port Orange, FL

After reading the responses, I was surprised to see Quicken was not a good experience for them. I have only worked with 1 buyer using Quicken but it was one of the easiest process and closing I have had. Hummmm. I must have had that odd ball one.

Now for Zillow....AAUUGGHH Horrible!

May 19, 2016 02:00 AM
Chris Lima
Turtle Reef Realty - Port St Lucie, FL
Local or Global-Allow me to open doors for you.

When I first meet with a buyer, usually they come prepared with a list of properties from "Z".  Patiently, I enter each property into the mls and sure enough, 99 percent are not available.  I used to just keep repeating myself and now I find that if I take the time in the beginning, it pays off.

As for lenders, if ACME was the only lender that they applied to, I encourage shopping around for a few days.  Usually, they realize that a local person with a local office is much easier to do business with.

May 19, 2016 01:39 AM
Michael Jacobs
Pasadena, CA
Pasadena And Southern California 818.516.4393

I've only had one transaction with Quicken and I was more than apprehensive and I told my buyers that they would need to double app with a local lender in order to be competitive in a multiple offer situation.  Their offer was accepted and the loan closed with no issues and regular communication.  I am still apprehensive about Quicken.  

The problem with the Zillow search is pretty easy to explain with a quick demonstration of what is shown versus what is actually available for sale.


May 18, 2016 11:43 PM
Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

Amanda and Jared Christiansen I'm not familiar with Rocket Mortgage, but comparing the APR might settle the question. Zillow's inaccuracies will tell the story.

May 18, 2016 11:39 PM
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

Good luck.

May 18, 2016 11:36 PM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

parked and reading

May 18, 2016 11:28 PM
Lyn Sims
Schaumburg, IL
Real Estate Broker Retired

With RM, they just prequal based on the numbers you pop in their calculator online. It is hardly 'real life' & all the docs, situation, needs to be presented to a real person to decide. I think what buyers are trying to tell the mort industry here is it's taking too long. Will they pay attention? I doubt it.

I'm tired of talking about Z.  Tell them WE provide the listings to Z not the other way around.

May 18, 2016 11:16 PM
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Who do you turn to when there is a glitch in the process? Do you want to take that chance?

May 18, 2016 11:14 PM
Roy Kelley
Retired - Gaithersburg, MD

Refer them to your experienced local mortgage lender.

May 18, 2016 11:05 PM
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

For me it's easy.... our mls has no contract with Zillow. Thus they only show at best 35% of the homes available for sale. That gets one's attention in a tight inventory market.

It's been so long since one of my buyers wanted to use a Quicken type of lender, I don't even have objections ready. 

May 18, 2016 10:24 PM
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of the Manchester NH's area Leading Agents

You can talk to anyone who has closed a purchase loan with them. Well that is no one i know, so i would go back to the old standby work with a local and trusted loan officer for a better experience. 

May 18, 2016 09:32 PM
Lise Howe
Keller Williams Capital Properties - Washington, DC
Assoc. Broker in DC, MD, VA and attorney in DC

honesty is always a good policy! 

May 18, 2016 09:29 PM
Andrew Mooers | 207.532.6573
Northern Maine Real Estate-Aroostook County Broker

You start by saying from experience I have found ...You don't hate anyone, you just want to get to the real estate closing, to have results that everyone wants. And this is how and why you feel that way.

May 18, 2016 08:07 PM
Toronto, ON

None of those companies operates in our great land.

May 18, 2016 05:37 PM
Amy Palian
KEAP Real Estate - Winnetka, CA
Real Estate Broker serving Greater Los Angeles

I haven't had any experience with Rocket Mortgage and can't comment on that.  However, about Zillow, the best strategy that I have used which seems to be the most effective way is showing the clients Zestimate values for both rental and sale.  I choose few properties with and compare their Zestimates with actual comps from the area.  This always works.  I always get their jaws drop.  I am yet to come across a property on Zillow which has a Zestimate similar to the actual comps.  They don't even come close.


And of course, just like everyone else is saying here, they always seem to have properties listed as active but they really aren't.

May 18, 2016 02:31 PM
Sybil Campbell
Fernandina Beach, FL
Referral Agent Amelia Island Florida

I tell them it is important ot deal with someone local who knows the local market and can be there to answer questions which online companies don't do very well.

May 18, 2016 02:16 PM
Robert May
Robert W May - Lethbridge Real Estate - Lethbridge, AB
Real estate consulting

hmm, neither of those is an issue for me in my market, havent heard of them really.

May 18, 2016 01:50 PM
Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

I only take people who are qualified locally with a name mortgage. Those loan agents who are not reputable I pass. I only work with MLSLISTINGs 


May 18, 2016 01:41 PM
Melissa Jackson REALTOR
Trinity Premier Properties - Azle, TX
Helping You Make The Right Move

I'm not familiar with Quicken Loans.  I talk with my clients and let them know NOT to use "Z"  Suggest they use my link for searches.  

May 18, 2016 12:35 PM
Michael J. Perry
KW Elite - Lancaster, PA
Lancaster, PA Relo Specialist

I tell them I'm not a fan of Big Z

May 18, 2016 12:02 PM