Did you call the agent ahead of time to alert her that your clients were coming? Just wondering if it would have made any difference.

Ugh, file ethics complaint with board of Realtors, block text & phone calls from agent & lender.  If your buyers are still interested in property write offer and include compensation letter/form with offer.  Be prepared to go to arbitration through your board if necessary.

In future instruct buyers to have you text agent for access to property.  If that does not work accompany your buyer through open house yourself.

Good luck Jeri Creson 

That is so very rude and deceitful. In my state you can't do something like that. If a buyer or seller is represented you leave them alone. 

Holy crap.  Reason #1,001 why open houses are horrible ideas.

I've gotten to the point where I actually go to the open houses with my buyers.

1. A broker at my oh(I am also the owner) handing out cards to my visitors. I made face at her. She did not get it. I said go ahead you handed them to my visitors already.  After returning home I found my photos were copied on her listing, She probably has been this way and owns a small brokerage.  I had MLS remove stole photos from her listinf for the exterior.

2. You think this is bad. My wife was a listing agent and she overheard a buyer saying I can save you money. You fire that female agent to save you and us money.

I would go to the agent's broker and bring this to their attention so this practice is stopped immediately.  An agent who does things "unethically" damages their reputation quickly ... and in the real estate market -- you don't want that reputation.  It's difficult to gain respect back once you have soiled yourself.  I would work very diligently and help my client find another property and move on.

I would have filed an ethics complaint. Mary's idea about having buyers call you to have you text the agent is a great idea.

It's rare that buyers I am working work go out on their own because of discussions we have about this sort of issue. I had an agent at an open house and one at a showing try to give their business card to my clients!

My buyers wouldn't have been to the Open House without me.

I would be inclinded to handle that with a cease and desist ... or a shotgun. Can I say ... what Assholes!

As a broker I would appreciate a call.  The practice would stop immediately as I would consider letting the agent go.  I would not have any problems with the offended agent filing an ethics complaint  

Yes, and this agent had a reputation for stealing clients. I called the offending agent and told her I had documented my agency relationship with my clients as well as their report to me of her repeated soliticitation after they informed her they were already represented. I informed her that I reported her behavior to my broker who would be reporting it to her broker. I told her I had prepared a file on theoffense and was ready to testify if my broker or other agents I knew she had offended decided to bring her up for Board review.

She talked tough but I never heard of another incident like that involving her. Her business dwindled and she is virtually inactive now. And I really do have that file just in case she tries to steal again. ;-)

Good morning Jeri. At every open house we do on homes that we flip, we have everyone complete a form and that is one of the questions we ask. Why look for an issue, we encourage that they be represented and what to know who the agent is.

I know that real estate is competitive, but this is over-the-top. Ethics violation?

Yes, it does happen sometimes and if you do not have a solid relationship with your client, it can be gone....

Jeri Creson - oh yes! At one such open house, the listing agent told my buyer that the only way to get this home is write an offer through her! Despite my buyers showing my business card!

(And there were no multiple offers but my buyers were asked to write the offer above asking price!) 

I have been there Jeri Creson some people have no limits of rude and unprofessional behavior. Sorry you had to take this BS.

It's remarkable the lengths to which shady agents will go to try and steal someone else's clients.  Wow. 

Some people amaze me in this business.

That's a new one on me Jeri Creson . I'd be raising a stink with the agents Broker and if that didn't fix it I'd go to the Real Estate Commission.

No I have not. The only way that would have benefited the agent is if one of them offered on that home. Hopefully her shennanigans did not prove fruitful.

That agent is a walking ethics violation...I see hefty fines in her (and her Broker's) future!

In Tennessee agency isn't created verbally or by actions but only with a written agreement. This helps clarify for all parties and even helps the buyer know they have agreed to be represented. Other agents are to back off.

I have read about that from other agents who were very proud they thought of texting.

I would call other agent, and task them how much they would like to work for free?

A new way of obtaining their information.   Haven't had this happen but now know it is a possibility.  There is always someone out there that does not play by the rules..........

Jeri,
My buyers are very carefully “educated” in advance not to go to open houses with me. I let them know that they may owe an agent a commission if they do, a multi thousand dollar mistake to walk into a house they probably shouldn’t buy.

If it happened, I would phone or go in person to see the agents broker. 

I would have contacted the board, which this situation would call for.

Unprofessionalism in this profession is nothing new, just using new tools to accomplish it.

Make her famous.

Jeri Creson - I have seen enough of this to educate my buyers on open houses  and also to explain that the other agent does not have their interest in mind. That agent represents the seller.  I know agents who send their buyers to open houses without them but I would never do that. I will always go with my clients and never leave them alone with another agent.  So 2.0 shouldn't happen.  

  Report her to your Ethics or Grievance Committee.

I do not see the name of the agent or broker or lending officer.

Clearly this agent is not going to be influenced by threats because she knows exactly what she's doing. Assurance of exposure it the best prevention.

Get a record of the facts and make the agent famous...no extra charge.

Or play by the club rules and take your lashes silently.

Oh, yeah! I even wrote about it last June. It wasn't at an open house but was similar in that seller got buyer's cell phone number (by design) and started texting her and trying to go behind my back. That one worked out okay in the end. There was another occasion where my buyers who only spoke spanish met the rental agent who was also fluent in spanish and became sympatico. Agent handed them her card in front of me. I had to raise hell for that one to work out but it did. I have no good advice except to sleep with one eye open.

This is part of the drama I do not enjoy in the real estate business. I don't really understand it, I am not sure if other industries put up with it, not really sure if others feel it is acceptable behavior.

Too bazaar to be made up. Are people really that brazen? 

It happens all the time and the person that does it loses in the long run when the stench of their reputation is smelled by the real estate community.

Pretty slimey.  I think I would have had a chat with her broker.

Oh my, that Open House Realtor is way off base.  Luckily around here we all get along.  All they have to say is that they are working with another Realtor.

A call to the agent and then the Broker.  I give my clients a copy of the Representation contract.  I tell my clients that if'  agent doesn't allow them to look we will look later.  I do call an agent if I know my clients are going to stop by

Text her with Article 16's (of the COE) SOP 16-9 & 16-14 !!!

Have not had that happen so far.

That is a new twist.  There always seems to be an agent that feels they can break all of the rules.  I would definitely report them.  If we could do what it takes to get these agents out of the business, it would help our reputation as agents.  I am making an effort to get Exclusive Agency form signed.  I have not used them in the past.

Sounds like "ignorance" to me

It is unethical.

New approach to the game of stealing customers.

To truly have some protection you need a Buyer's Representation signed by you and your customers. I read no mention of one here.

I don't send my buyers to open houses.  I take them to see listings.  That tends to avoid the unprofessional agents.

That REALTOR was out of line. Sorry you and your clients had to go through that. 

My buyers would not have my business cards, unless they signed a buyer's agreement. There are always those rotten apples in every field. Serve your clients to the best of your ability, and they will always depend on you, no matter how much others try to steal them. 

That agent sounds like a straight out desperate unethical, broke, NUT job.

Report her to the State  get rid of her FAST!

Wow!   Maybe they will block her number.  Sometimes I'll make a phone call and thank them for hosting my client at the open house and give them feed back on her listing, letting the agent know that if MY client is interested I will be happy to write up an offer.

Again, I don't understand these types of agents and yes I'm sure it happens a lot. Look, I am having a busy enough time dealing with actual clients. Who has time to try and steal others clients? Boggles the mind.

Never had that happen but doesn't surprise me at all.   Apparently that agent does not value working in your area.  If that behaviour is normal for that agent soon they will become known as an unprofessional agent that no one will want to do business with.  

Wow that is over the top.  Required text for access ploy to get your buyers number and then double team them with a lender.  I wonder if this strategy was hatched over cocktails.  I think the danger of bad behavior is always out there and it can come from any direction.  Things like this used to bother me quite a bit.  Back to your question; I would call the agent and follow that up with a stop and desist email and copy in the lender and my supervising broker.  If that fails to correct the problem then I would follow up with my broker for advice.  Possibly submit an ethics violation to the local board.

PS:  I always try to be with my buyers on visits to open houses & new subdivisions models.

I don't think I know any agents who haven't faced this situation

What am I missing? An open house but the agent wasn't present and the buyers had to text her to gain entry? Was there not an agent holding the open house?

I think, we are all on the same page in terms of what we think about her "practice". It's quite outrageous. Perhaps I am too nice but it would never occur to me to attempt to steal a client.

Buyer Agency agreements should theoretically take care of that, but they are not full proof.

Haven't seen it out here.  If any agent did that to my clients, we would both press charges!

I am just appalled and disgusted at the unprofessionalism of some agents.  Fortunately this hasnt happened to me but I did have a client who after I met with him and explained how I work and agreed to work with me, ended up making an offer on a property with his "friend" in the business.  You can't win them all.

I try to go to all Opens with my clients whenever possible or if I can't, I call the agent holding a property open to let them know that my clients will be stopping by.

Well I do have to hand it to her as she got their cell phone # but then turning person info literally over to a stranger loan officer without their permission?

I hope you called her broker & mentioned it. Stuff like that has to stop.

Download that call blocker app.

Why is anyone shocked???

Unprofessionalism. lack of ethics and blatent stupidity is the norm.  If I had to file an ethics complaint for every infraction, I would not have time to sell real estate.

Read NAR"S own "DANGER REPORT":  The biggest threat to the real estate industry is untrained, unethical and incompetent agents.

Eve

Should have been something they learned when getting a license.

Should never have happened especially if they were nhanding your card to the other agent.

Clearly an ethics violation screaming for a grievance.

No... I don't do open houses and I can't remember the last time a client of mine attended one unless they were with me.

Here we have to have a Consumer's Guide to Agency Disclosure signed by clients (either Seller or Buyer), by the second correspondence or before any financial/proprietary information is divulged. So I seriously doubt this agent had anything like that signed, so there would be an offense. Obviously, they told her they had representation, and there appears to be another offense.

It seems tough to not file complaints against this agent for these actions.

I just had someone, after 4 years, moving back from TX. She had me helping her all that time to then call someone online to buy a home. She told me the person contacted her, and my (ex)friend told me she informed the agent she was respresented, but the agent said no she didn't, and as things progressed, I believe my (ex)friend was lying to me about most of the correspondence she had with the other agent. 

I'm glad you didn't lose out on things like I did. It hurt & still does a few months later.

Agree, it is very unprofessional.

Agree. It is unprofessional.

Violation!

It's a COE violation, but who cares about interferring with another agent's client.  SMH.