Chris Mamone, Senior Loan Officer (Keller Mortgage)

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Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

Hi Chris -- I ask people what form of communication they prefer.  Some like face-to-face others prefer texting.   Remind them(again) that there are time frames and consequences.  Document.  Document.  And then document again.   There are some people who just don't realize the importance of time.

Aug 16, 2015 03:16 AM
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy


You either go with the flow, or forget working with this person.  It is a tough situation to be in.  A

Aug 16, 2015 03:14 AM
Bob Crane
Woodland Management Service / Woodland Real Estate, EXP - Stevens Point, WI
Forestland Experts! 715-204-9671

I just let them do their thing, work with another client.  If they miss out on a deal that is on them.  Eventually they will get serious.

May 12, 2018 08:32 PM
Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

Chris Mamone Remind them that time is of the essence and follow Michael Jacobs response to document everything.

Aug 17, 2015 12:36 AM
Cindy Davis
SD Home Source Realty - San Diego, CA

I've had this happen to me before. Unfortunately, if you've explained what needs to be done and they don't response in a timely manner...I would off and whatever happens happens.

Aug 16, 2015 05:47 AM
The Woodland Team of Texas
The Woodland Companies - Austin, TX
Land Specialists

Wonder if they really want to buy a home.

Nov 09, 2018 10:51 PM
Kim Borst
Keller Williams Premier Katy - Katy, TX
Real Estate agent serving the greater Houston area

I do my best to accomodate their schedule, however if they are not ready to purchase in 30 days or less I will not be as accomodating.  

Aug 17, 2015 11:38 AM
Joe Petrowsky
Mortgage Consultant, Right Trac Financial Group, Inc. NMLS # 2709 - Manchester, CT
Your Mortgage Consultant for Life

Good morning Chris. I have to everything possible to accommodate my clients as best I can, hopefully one way or another that happens.

Make it a great week!

Aug 16, 2015 07:20 PM
Jack Lewitz
Exit Strategy Realty - Evanston, IL

I think it is up to you to have discussion about market activituy and if they really like something then they should not hesitate to make an offer and then respond and keep seller focused on your buyer but if he doesn't respond then let him lose a deal and then process and how this can be prevented in the future.

Aug 16, 2015 06:47 AM
Kathleen Luiten
Resort and Second-Home Specialist - Princeville, HI
Kauai Luxury Ocean Home Sales

If you are in escrow let the client know they risk losing the contract and in some cases losing money (e.g. buyer losing earnest money) if they don't meet the deadlines. And always document your communications. I had one client who suddenly complied when he received an email from me with a closing sentence stating I was retaining a copy of this notification to protect me from involvement in any law suits for his non-performance.

Aug 16, 2015 06:09 AM
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

You do your best and explain that missing timelines can be a very expensive decision.

Aug 16, 2015 04:31 AM
Sharon Altier, SFR
Lawton Realty Group, Inc. - Elmhurst, IL
Your Real Estate Partner

Idea: discuss how you are perceiving that they are not taking this seriously and perhaps they should best call you when they are ready to handle this transaction as needed.  Time is of the essence and they are acting more as a liability.  Document, document, document....

Aug 16, 2015 04:15 AM
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Chris, I believe Michael Jacobs has given you a great answer.  Especially the part about keeping documentation as many of these types of people like to blame others when things go bad.

Aug 16, 2015 03:45 AM
Stefan Winter
Real Estate in IL & NV | Owner of Real Estate Web Tech | Daily Vlogger - Las Vegas, NV
Owner - Winter Group & Real Estate Web Tech

If they are serious between being able to sign online, smartphones and wifi just about everywhere they should be able to get it done. Maybe they are not that serious about buying yet and I would have that discussion with them.

Aug 16, 2015 03:35 AM
Mike Rock
Complete Design - Granite Bay, CA
Granite Bay Luxury New Construction...For Less

its tough, at some point , if NOT in contract , you might cut them loose. depends on your volume you have at the moment. perhaps babysitting them will pay off (depends on the size of the deal), but no matter what, it is a business. and there is a risk/reward/effort formula in there somewhere

Aug 16, 2015 03:25 AM
Carla Muss-Jacobs, RETIRED
RETIRED / State License is Inactive - Portland, OR

YIKES . . . hope you get this transaction closed soon.   If it's a time line that, if they blow, they'll lose their earnest money?  Because money talks  . . . mentioning that will make them act!!

Aug 17, 2015 05:05 AM
Olga Simoncelli
Veritas Prime, LLC dba Veritas Prime Real Estate - New Fairfield, CT
CONSULTANT, Real Estate Services & Risk Management

Give it a try, but if it goes on for too long, you have to start questioning their motivation.

Aug 17, 2015 04:01 AM
Shirley Coomer
Keller Williams Realty Sonoran Living - Phoenix, AZ
Realtor, Keller Williams Realty, Phoenix Az

During my buyer consultation I ask how they prefer to be communicated with, best time to reach them, etc. Some people work in areas where cell phones are restricted.  I use electronic signing and always tell them when we need the documents back and make them aware of the deadlines. All you can do is over communicate and if there is a drop dead time frame they need to meet, document in email, voice mail, text, etc.  Some people just move to their own schedule....and it can be maddening!

Aug 17, 2015 03:37 AM
John Ferrier
Mortgage Network Solutions, LLC - West Chester, PA
20+ yrs as a consultative mortgage professional

I do it all of the time, I just ask for better communication as their schedule changes.


Nurses are actually some of the most dificult in this regard as they can work from 7A to 7P early in the week, and the reverse by the end of the week.

Aug 17, 2015 03:17 AM
Rob D. Shepherd
Windermere/lane county - Florence, OR
Principal Broker GRI, SRES

When it comes to me, They are looking for a new agent real fast.

Aug 17, 2015 01:29 AM
Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Chris Mamone tell them - time is of essence! And if they can't meet the deadlines in signing itself, how do you expect them to stick to it later on when transaction is in process?

Make it 3 strikes and out!

Aug 16, 2015 05:23 PM
Inna Ivchenko
Barcode Properties - Encino, CA
Realtor® • GRI • HAFA • PSC Calabasas CA

It happens. You just need to find a way to ''corner'' them and find that perfect way of communication or time of the day. If you are in the escrow, there is no space for ''time lines do not apply''.

Aug 16, 2015 04:58 PM
Hella M. Rothwell, Broker/Realtor®
Carmel by the Sea, CA
Rothwell Realty Inc. CA#01968433 Carmel-by-the-Sea

As long as you document what the consequences are if they are late meeting a deadline, you should be covered. Personally, I hound them until I get what I need--which is to their own good, I explain to them. If they don't like it, they can fire me. But they never do.

Aug 16, 2015 04:45 PM
Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

As long as expectations and communication about it the time frame is made clear to all parties and I understand the whys of any delays I'm okay with it so long as it's also made a part of the written offer so expectations of all participants are clear.

Aug 16, 2015 01:26 PM
Evelyn Johnston
Friends & Neighbors Real Estate - Elkhart, IN
The People You Know, Like and Trust!

I remind them that THEY are what is holding up progress on their purchase. I usually can get my clients to speed it up.

Aug 16, 2015 12:25 PM
Tony Lewis
RE/MAX of Valencia (Hall of Fame) 30 year Valencia Resident - Valencia, CA
Summit Real Estate Santa Clarita & Aliso Viejo

Work on their time-frame.

Aug 16, 2015 09:15 AM
Debbie Laity
Cedaredge Land Company - Cedaredge, CO
Your Real Estate Resource for Delta County, CO

If you've explained things to them, there's not much else you can do. Maybe have a heart to heart with them and see why they aren't performing right away. 

Aug 16, 2015 08:52 AM
Noah Seidenberg
Coldwell Banker - Evanston, IL
Chicagoland and Suburbs (800) 858-7917

I know the feeling Chris, I have one now who is at least 15 minutes late every time to showings and it drives my OCD self nuts.

Aug 16, 2015 08:34 AM
William Feela
Realtor, Whispering Pines Realty 651-674-5999 No.

I tell them they have until the ind of the day or closing gets pushed back because the work can't get done.   And I WILL do that.

Aug 16, 2015 07:37 AM