Winston Heverly, GRI, ABR, SFR, CDPE, CIAS, PA (Winston Realty, Inc.)

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Rainmaker
3,184,624
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of the Manchester NH's area Leading Agents

The phones are smart, it is the users way they do business that is on the not so smart side. 

Jun 16, 2015 10:45 PM
Ambassador
1,532,361
John McCormack, CRS
Albuquerque Homes Realty - Albuquerque, NM
Honesty, Integrity, Results, Experienced. HIRE Me!

Laziness.

Jun 16, 2015 11:20 PM
Rainmaker
5,393,001
Barbara Todaro
RE/MAX Executive Realty - Retired - Franklin, MA
Previously Affiliated with The Todaro Team

that's an easy question to answer.....they are incompetent and lazy and they need to find another job....

Jun 16, 2015 11:06 PM
Rainmaker
1,050,732
Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets
Big Block Realty 858.232.8722 - La Jolla, CA
& Host of Postcards From Success Podcast

There's no APP for competence & character. 

Jun 16, 2015 11:16 PM
Ambassador
1,308,302
Susan Emo
Sotheby's International Realty Canada - Brokerage - Kingston, ON
Kingston and the 1000 Islands Area

Most people HATE speaking on the phone (I am one of them)  Every time my phone rings I immediately wonder why they didn't text or email me.   That is why smart phones are so popular.  I do answer and I do return VM however it is never my preferred choice unless it is with a Senior citizen.

Jun 16, 2015 11:46 PM
Rainer
60,591
Renee Paray
Coldwell Banker Preferred - Blue Bell, PA
REALTOR

I have ran into Realtors (several times) who didnt call me back when I was submitting an offer to them. I cannot believe that a Realtor cannot return a phone call within 24 hours. 

Jun 16, 2015 11:20 PM
Rainmaker
822,210
Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ

Let me spin this differently.

The caller may not have left a proper message.

"Hey, this is Wnston. Give me a call" will be ABSOLUTELY IGNORED.

"Annette, this is Winston with Remax Apex calling for access instruction re: 435 Grant St. Please call me ASAP or I will call you back at 11:30."  Now that message will get a resolution and I will KNOW the right process without making additional call after our contact.

To jump instantly to the 'incompetence' accusation is egregious error.

Of course, that agent may be on duty at their main job also. Part time and incompetent are not the same thing.

Jun 16, 2015 11:14 PM
Rainmaker
1,411,827
Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

Winston Heverly Some agents may be technically challenged and some just don't return calls.

Jun 16, 2015 10:48 PM
Rainmaker
699,027
Chris and Dick Dovorany
Homes for Sale in Naples, Bonita Springs and Estero, Florida - Naples, FL
Broker/Associate at Premiere Plus Realty

Some people live in their own little world.  They forget the phone, they turn it to silent then never back, they're rude, they don't care, they're too overwhelmed by life, etc.

Jun 16, 2015 11:42 PM
Rainmaker
3,499,651
Nina Hollander
Coldwell Banker Realty - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

A question for the ages, Winston. I think that it's just bad manners.

Jun 16, 2015 11:23 PM
Rainmaker
291,980
Jack Lewitz
IL Real Estate Specialists - Evanston, IL

Smart phones do not make you a smart user . Case in point is my mother who is 88 yrs old and wants a smart phone . She doesn't use email or text, doesn't search the Internet si why does she want a smart phone.? Because her other friends have them and she wants to take pictures. Not smart

Jun 16, 2015 10:41 PM
Rainmaker
1,592,646
Sandy Padula and Norm Padula, JD, GRI
HomeSmart Realty West & Lend Smart Mortgage, Llc. - Carlsbad, CA
Presence, Persistence & Perseverance

Prioritizing for some can be an issue. What might seem important to you, might not always be so for the other party.

Jun 16, 2015 11:56 PM
Rainmaker
385,062
Brenda J. Andrew
ULTIMA REAL ESTATE - Corpus Christi, TX
Professional Realtor in Corpus Christi, TX

I think they have the smart phones, but are either so busy or they answer text instead of calls.  

Jun 17, 2015 11:20 PM
Rainer
66,214
Evelyn M Epperson
Coldwell Banker Residential Brokerage - Johns Creek, GA
A Tradition Of [Excellence, Trust & Service]

I do not know why these agents will not call anyone back and it drives my crazy.  As a buyer agent I have a tough time having other agents call me back even when I have an offer.   

Jun 17, 2015 08:50 AM
Rainmaker
3,985,581
William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

i feel agents have gotten lazy.

Yup, hurt some feeling there, but it is my honest opinion!

Jun 17, 2015 05:21 AM
Rainer
112,847
Vera Gonzalez
RE/MAX Suburban, Inc. - Sterling Heights, MI
Gonzo For Real Estate

You should call  back period. Smart phone, landline, smoke signals

Jun 17, 2015 04:28 AM
Rainmaker
212,605
Stefan Winter
Real Estate in IL & NV | Owner of Real Estate Web Tech | Daily Vlogger - Las Vegas, NV
Owner - Winter Group & Real Estate Web Tech

Like others have said, laziness or just not professional or taking the job serious. 

Jun 17, 2015 03:56 AM
Ambassador
1,706,708
Joe Pryor
The Virtual Real Estate Team - Oklahoma City, OK
REALTOR® - Oklahoma Investment Properties

I prefer text. I typically get my response.

Jun 17, 2015 03:30 AM
Rainmaker
1,273,915
Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi
NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656 - New Lenox, IL
708.921.6331 - 40+ yrs experience

It's not just Realtors ... it's everyone, no matter whether a professional, business, or individual.  We have more tools with which to communicate, but have become much poorer communicators ..

Gene

Jun 17, 2015 02:58 AM
Rainmaker
4,798,831
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Some of these Realtors may be busy working their other low tech jobs!

Jun 17, 2015 02:21 AM
Rainer
66,049
Chris Webb
Nova Home Loans - Tucson, AZ
Tucson's Social Media Expert

I would add, the way people communicate. Younger agents are more likely to text. 

 

Jun 17, 2015 01:59 AM
Rainmaker
3,680,072
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

Winston -- we can't blame common courtesy on the use of high tech methods or technology.  

Jun 17, 2015 01:43 AM
Rainmaker
1,676,342
Winston Heverly
Winston Realty, Inc. - Atlantis, FL
GRI, ABR, SFR, CDPE, CIAS, PA

In response to some great replys, the game here in S. Florida is the following:

 

They will respond to a text 80% of time than an email or voice message. If you have a property that will get multiple offers, they generally will not respond at all. If you ask for a confirmation of your offer 50% will eventually give you one. A lot will not appreciate you taking the time to show and send an offer, those are the heavy hitter REO agents with a staff.

Jun 17, 2015 01:05 AM
Rainmaker
1,051,819
Kevin J. May
Florida Supreme Realty - Hobe Sound, FL
Serving the Treasure & Paradise Coasts of Florida

Everyone seems to be mired in communications however I have detected those who are sysytems oriented respond at specific times of the day. I can deal with that. 

Jun 17, 2015 12:26 AM