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Inna Ivchenko
Barcode Properties - Encino, CA
Realtor® • GRI • HAFA • PSC Calabasas CA

Mine are: a rejected offer or canceled escrow ( usually, but not always).

In this seller's market and shortage of the housing inventory, I feel the pain of the first time buyers..... They are very sensitive and it is really difficult to tell them that their offer is rejected.

Apr 19, 2015 05:19 PM
Noah Seidenberg
Coldwell Banker - Evanston, IL
Chicagoland and Suburbs (800) 858-7917

Sorry but your did not get the house. I hate that Jeff.

Apr 19, 2015 01:34 PM
John McCormack, CRS
Albuquerque Homes Realty - Albuquerque, NM
Honesty, Integrity, Results, Experienced. HIRE Me!

They took the other offer. 

Apr 19, 2015 11:45 PM
Roy Kelley
Retired - Gaithersburg, MD

Bad news may create some stress for all of the parties including the agent. Make the difficult calls first as a regular policy.

Apr 19, 2015 09:43 PM
Joe Petrowsky
Mortgage Consultant, Right Trac Financial Group, Inc. NMLS # 2709 - Manchester, CT
Your Mortgage Consultant for Life

Good morning Jeff. I handle the most difficult calls first thing in the morning, not matter what the issue is. I want then off my plate, as quickly as possible.

Make it a great week!

Apr 19, 2015 08:19 PM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

That's a tough one, Noah Seidenberg  and one we seem to have to deliver more and more often these days. And then telling people that the home they just fell in love with and want to make an offer on just went pending


Apr 19, 2015 01:49 PM
Barbara Todaro
RE/MAX Executive Realty - Happily Retired - Franklin, MA
Previously Affiliated with The Todaro Team

there's a laundry list of unpleasant phone calls that every listing agent needs to make....the important factor is to not make it personal....it's business and we are often the bearers of bad news....

Apr 20, 2015 12:41 AM
Jeanne Gregory
RE/MAX Southwest - Sugar Land, TX
The most important home I sell is YOURS!

The one where a client either reasonably or unreasonably is upset over something that I can't fix.

Apr 19, 2015 11:38 PM
Paul McFadden
Responsive Pest Control - Seattle, WA
Pest Control, Seattle, WA.

The ones where I had to disappoint. Sometimes I would wait a day.

Apr 19, 2015 11:14 PM
Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ

"When I stopped by Friday to check all it well at your house, when I entered the carpet was wet...The main water source has been shut off.....the inlet to the master bath toilet grommet failed...I've contacted....who is able to come out today.....I need you to call them to authorize service......the cost will be covered by the homeowners insurance that covers the seller also."

Apr 19, 2015 10:02 PM
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

The toughest ones are when you really need a client to reduce the asking price and/or when the inspection results news is not so good.

Apr 19, 2015 09:48 PM
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

I find it difficult to tell buyers that someone else outbid them.

Apr 19, 2015 09:31 PM
Beatrice Briseno
RE/MAX Unlimited - San Antonio, TX
Beatrice M. Briseno, GRI, CDPE, San Antonio, TX

Telling a buyer they did not get the house......

Apr 19, 2015 08:16 PM
Sharon Alters
Coldwell Banker Vanguard Realty - 904-673-2308 - Fleming Island, FL
Realtor - Homes for Sale Fleming Island FL

I would agree with Noah that letting a buyer know they did not win the bid is the hardest call and next to that to let a Seller know that the buyer did not accept their offer.

Apr 19, 2015 02:01 PM
Troy Erickson AZ Realtor (602) 295-6807
HomeSmart - Chandler, AZ
Your Chandler, Ahwatukee, and East Valley Realtor

Jeff - You and Noah basically stole my answer. I take it personally when I have to let someone know they missed out on a home; either because the seller did not accept their offer, or because it went pending just before we were able to make an offer.

Apr 19, 2015 02:01 PM
Jillian La Rocque
St Thomas, VI

Letting the seller know that the showing did not lead to interest is much more difficult because the seller's options are more limited than the buyer's.  I dread making that call.  I usually make that call about midday ... do not want to either open or close the seller's day on a sour note.

Apr 20, 2015 03:27 AM
Michael Jacobs
Pasadena, CA
Pasadena And Southern California 818.516.4393

Hi Jeff

Fortunately we are able to deliver some great news a lot of the time.  

And then there are those calls:

I'm sorry the buyer is canceling the transaction

The buyer is having loan trouble.

The appraisal is a problem.

You didn't get the house.

The buyer(or seller) is not responding to your offer(or counter offer).

The rabbit died.


Deal with it as soon as possible. Life happens. We can mourn but just for a minute.   We move on.


Apr 20, 2015 01:22 AM
Cindy Davis
SD Home Source Realty - San Diego, CA

The hardest calls to make are the 'bad news' calls - 1) The seller chose another offer 2) the buyer cancelled the deal 3) The buyer wants a ridiculous 30 item repair list done..

you get the picture!




Apr 20, 2015 01:16 AM
Art Welch
Superstars Realty - Buckeye, AZ

the buyers inspection notice it just pains me when buyers come back with a list of 40 50 60 items to be repaired it seems like they didn't even see the house before they made the offer, then the buyer's agent tries to insist that these are all items that are going to be required by the lender to be repaired its just frustrating. my problem is I don't want my sellers to be responsible for any of the repairs because then I'm afraid that if they're not done right the buyers going to come back and try to sue them after the close because of some problem

Apr 20, 2015 01:08 AM
Bill Kennedy
Keller Williams Greenville Upstate - Greenville, SC
Homes For Sale Greenville SC

I agree with a lot of the answers here but I personally don't like sharing showing feedback that's negative. Especially if it's something out of the homeowner's control (like bad neighbors). 

Apr 20, 2015 12:55 AM
Erick Blackwelder
Cell: 703-677-1120 - Woodbridge, VA
Text or call Erick now at 703-677-1120.

I agree with Michael Thornton.  Conflict resolution is tough.  Especially home inspection items.  Buyers want items repaired, and sellers don't want to fix them.  Or sellers fix the items, but the fix is examined by the buyers at pre-settlement walkthrough, and the fix is not what the buyer had in mind.  Just one example.

Apr 20, 2015 12:20 AM
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of the Manchester NH's area Leading Agents

I would have to say, :sorry, your offer was not accepted"

Apr 20, 2015 12:11 AM
Sandy Padula & Norm Padula, JD, GRI
HomeSmart Realty West & Florida Realty Investments - , CA
Presence, Persistence & Perseverance

Jeff Dowler CRSNoah Seidenberg got it right.

Apr 20, 2015 12:03 AM
Joe Pryor
The Virtual Real Estate Team - Oklahoma City, OK
REALTOR® - Oklahoma Investment Properties

When a client is holding an extreme position with a closed mind.

Apr 19, 2015 10:13 PM
Amy Hahn
Pine Knoll Shores Realty - Morehead City, NC
Realtor/Broker - Crystal Coast, NC

When te buyers decide to walk away from a contract.... I hate breaking the bad news to the excited sellers :-(


Apr 19, 2015 10:02 PM
TeamCHI - Complete Home Inspections, Inc.
Complete Home Inspections, Inc. - Brentwood, TN
Home Inspectons - Nashville, TN area - 615.661.029

 Conflict resolution is the hardest. Occasionally, people find something during remodeling that was not visible during the inspection. It is hard to overcome the situation when the contractor says, "the inspector should have seen that."

Apr 19, 2015 10:01 PM
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate


Oct 13, 2018 06:53 AM
Raoul Loustaunau
EXP REALTY - Phoenix, AZ
urhomefinder.com myvaluetoday.com

Great question

1- to let the seller know the property appraised for less than we are trying to sell

2- to tell the seller that the buyer wants more repairs because of appraisal

3-to let buyer know seller will not do any more repairs

4 to let buyer know seller is unwilling to lower price due to appraisal

5- to let seller or buyer that the other party wants to cancel deal

hope you have a great month Jeff Dowler

Apr 20, 2015 04:59 AM