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Bob Crane,  Forestland Experts! 715-204-9671 (Woodland Management Service / Woodland Real Estate, KW Diversified)

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Rainmaker
109,250
Kris Neese
ActiveRain - Bellevue, WA
Mr. Behind the Scenes at ActiveRain

Bob, we did a pretty major upgrade to our Ruby on Rails system last night that required downtime.  Any time we make changes to the database or our overall technology, it requires downtime. 

You are incorrect that other sites do not require downtime when they make changes.  A small handful of companies like Google and Facebook can probably pull this off, but for the rest of us this is just part of the process.  

Technology isn't as simple as you might think and there were five us working past midnight last night to make this as smooth as possible. Cut us a little slack, Bob.

Apr 07, 2015 03:31 AM
Ambassador
1,078,201
John Meussner
Mortgages in AZ, CA, CO, DE, FL, GA, IN, MD, MN, MT, NC, NJ, NV, OK, OR, PA, SC, SD, TN, TX, UT, VA, WI - Fair Oaks, CA
#MortgageMadeEasy Fair Oaks, CA 484-680-4852

Not the case, Bob.  Facebook was down one morning early last week.  Many sites out there don't make major changes very often, but AR has had a lot of very big changes made in functionality.  Tons that goes into it to make sure glitches are at a minimal when changes take place.

Apr 07, 2015 04:12 AM
Rainmaker
1,625,947
Retired from ActiveRain
Baker, OR

How many of you who complain pay anything toward what ActiveRain provides you (those over 500,000 points)?  It's very easy to whine and say that things aren't right, but what do you contribute to this AR community that financially supports what is provided for you?  An attitude of gratitude goes a long way.  An expectation of obligation, not so much.  If it's free to you, why should you expect others to pay for your convenience?  I expect more from AR Ambassadors.

Apr 07, 2015 01:47 PM
Rainmaker
4,319,773
Praful Thakkar
LAER Realty Partners - Burlington, MA
Metro Boston Homes For Sale

Bob Crane you sure have a valid point. However, lets look at it from their point of view.

coming from IT background and working in financial industry, we have pulled out major changes without a down time. However, it does need lots of resources and redundencies which eventually leads to cost. And ActiveRain here hardly charges any subscrptions! They never had money in mind! First 10-15 pages of the leaderboard members are here for FREE (including me....)

Within limited resources, what we get from ActiveRain is commandable. Hats off to AR Technical Staff - yes, they do a great job.

The resources on ActiveRain as a member, we have is - almost 4 Million blog posts, about 260,000+ members and now, Q&A section!

I do understand your frustration - as I used to think the same way when I was a 'kid' on ActiveRain!

And with such a huge system to handle, glitches are likely to be there. A bug resolution may lead to another bug. And they are there to 'fix' it! Always there to help us!

(And I apologize for such a long answer - and again, this is more of an explanation - and nothing against you or anyone in person - so pardon me if any part of my answer sounded  that way.)

Apr 07, 2015 02:18 PM
Rainmaker
585,801
Debbie Sagorin
Coldwell Banker Realty - Irvine, CA
Marketing Irvine to the Highest Level

You sure opened up a hornets nest with that post, Bob.

Apr 07, 2015 11:19 AM
Rainmaker
1,044,624
Andrea Swiedler
Berkshire Hathaway HomeServices New England Properties - New Milford, CT
Realtor, Southern Litchfield County CT

Bob, I also think some upgrades have nothing to do with what you or I see, as in the ROR part of the upgrade. Many things are hidden that make the site work better. But they add new functions at the same time.... and because programs are written by people they sometimes don't work as expected. 

Just like me, when I'm not feeling so well. I don't work as expected!

Apr 07, 2015 09:30 AM
Rainmaker
921,504
Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ

AR is not the ONLY site and of course you know that now.

If your really had a grasp on all that goes on behind the curtain that results in your ability to simply post a question, you would be a believer in miracles.

OS updates, ever increasing security measures, DNS diversions, obsolescence, new tech, ICCAN, new features, bug fixes...and the list is nearly endless.

Too often..way too often, a little update actually ends in catastrophic failure that takes days to recover.

Hats off to AR staff avoiding that outcome.

 

Apr 07, 2015 09:09 AM
Rainmaker
5,772,587
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Bob,

I don't think it is unreasonable, our bank does updating usually over the weekend and on line banking is not available during those ours.  Overall, I think the AR staff does a great job, and they really do their best to get things to work.

Apr 07, 2015 06:04 AM
Rainmaker
323,664
Fred Cope
Reliant Realty in Nashville, TN - Nashville, TN
Looking For Homes With A Smile

All of us are under the gun to perform,  For all of the "modern technology" that is reputed to improve the quality of life, any talk of eliminating stress, is just talk.  

 

Add to that our exposure to what I call the "McDonalds effect." Where we roll up to a fast food microphone, saying "I want...", and then moving forward thirty feet expecting everything, hot, juicy, and ready to go.  I have spent 53 years in customer service, and have very seldom seen everything go just as we expected.

 

I, too become impatient when waiting, and quickly begin thinking " What is taking so long."

 

I have been having issues with my computer, and aftet wasting my time, I decide to hire someone.  Many times I have seen ten minutes grow into hours (and dollsrs).

 

Kris, I get it from my wife: "Whst took so long?  Why didn't you  get someone else to do it?

 

My dad, when asked to wait for someone to get around to doing  something, would always say " Wait (weight) is what tore the bridge down."

Apr 07, 2015 05:55 AM
Rainmaker
3,988,013
Debbie Reynolds, C21 Platinum Properties
Platinum Properties- (931)771-9070 - Clarksville, TN
The Dedicated Clarksville TN Realtor-(931)320-6730

I can tell when other sites are doing upgrades. They may not have a curtain that falls but their sites become very slow or fail to respond. If I wait a few hours all is good again. I appreciate the fact that AR does these at night when it has less effect on the majority of the users and thank goodness it isn't every week or two. It seems that many of the bugs are being worked out and less glitches happen after the upgrades now.

Apr 07, 2015 04:50 AM
Rainmaker
2,817,727
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

Bob - I don't think the downtime is so bad, and think they chose a good time.  I wouldn't expect them to stay up much later.  I just hope that in these updates there are fewer glitches.

Apr 07, 2015 04:29 AM
Rainmaker
4,800,132
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

I don't know.

Sep 03, 2018 06:42 AM
Rainmaker
400,356
Jill Murty, Realtor - Orange County, CA
Movoto - Laguna Niguel, CA

To me, the downtime for site upgrades is not an inconvenience.  

I appreciate the efforts to improve and evolve the site to meet members needs, but I sure wish the basic functions of photo uploading from my iPad and editing my profile would make a quick return Kris Neese.

The loss of those functions seemed to coincide with the most recent site changes. 

Apr 08, 2015 12:59 PM
Rainer
482,393
Raymond Denton
Homesmart / Evergreen Realty - Irvine, CA
Irvine Realtor®

Sometimes life is just a beach ...

Apr 08, 2015 10:00 AM
Rainmaker
1,139,819
Russ Ravary ~ Metro Detroit Realtor call (248) 310-6239
Real Estate One - Commerce, MI
Michigan homes for sale ~ yesmyrealtor@gmail.com

I would like to know that too.  But we are on the site at odd hours.

Apr 07, 2015 06:28 PM
Rainmaker
51,641
Rebecca Howard
Coldwell Banker Residential Brokerage - Orland Park, IL
Recognized | Respected | Recommended

Hi Bob Crane. I feel your pain. But I like to think of it as the computers need to take a breather. How would you feel if someone was beating up on you day in and day out? Hats off to the pit stop crew! Let it Rain!

Apr 07, 2015 02:40 PM
Ambassador
3,349,554
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate Services

Whenever there is a major upgrade my VPS is down. They do schedule this work in the wee hours of the morning. Less impact. 

Apr 07, 2015 10:35 AM
Rainmaker
1,085,562
Ginger Harper
Coldwell Banker Sea Coast Advantage~ Ginger Harper Real Estate Team - Southport, NC
Your Southport~Oak Island Agent~Brunswick County!

That is a good questions.  I hope they give us an answer..

 

Apr 07, 2015 10:26 AM
Rainmaker
3,550,496
Myrl Jeffcoat
Sacramento, CA
Greater Sacramento Realtor - Retired

No question about it, we have become an instant gratification society.  But sometimes the more important things in life are worth waiting for.  Perhaps in the future if ActiveRain provided a little warning about the downtime, it would be beneficial.

I will say that having it occur over Passover/Easter weekend worked out well for me.  I had a house full of company, and loads of activities.  It helped to know AR was down, and I wasn't feeling the pressure.

One fix I was hoping for however, is the distortion of pictures on our older written blogs would be remedied.  Alas, it was not!

 

Apr 07, 2015 09:54 AM
Rainmaker
3,277,922
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

Absolutely whatever works is what works. I don't fault you ever! All the best!

Apr 07, 2015 09:32 AM
Ambassador
6,418,799
Bob Crane
Woodland Management Service / Woodland Real Estate, KW Diversified - Stevens Point, WI
Forestland Experts! 715-204-9671

Good point Kris Neese , slack is being cut right away.  I know that I should stay far away from my computer during these times, but it is hard to do since even poorly thought out email click can lead to a red curtain contamination very quickly.

I would be much more understanding if the changes were for things that I think are in need of fixing, but I think that those things have been long ago forgotten in the interest of other changes to have things modified to fit on my phone, maybe I am just a dinosour who prefers to use a laptop rather than my phone still.

I can understand the need for upgrades, maybe you could make the persistent curtains an issue to fix too!

 

Apr 07, 2015 04:25 AM
Rainmaker
1,771,867
Noah Seidenberg
Coldwell Banker - Evanston, IL
Chicagoland and Suburbs (800) 858-7917

Tell me about it Bob. And if they can't get around it, why not do it at 3:00AM?

Apr 07, 2015 03:15 AM