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Ambassador
4,210,410
Jeff Dowler, CRS
eXp Realty of California - Carlsbad, CA
The Southern California Relocation Dude

Alexandra - I also find them too impersonal but I suppose for certain circumstances the right responder may be OK

Susan - good strategy when away out of the country. You have given people what they need to know.

Christina  - those are great suggestions

Larry and Sheila - LOL. That COULD be it!

Praful - I think coverage is the way to go

AJ - great to hear from you! Makes lots of sense

John - same here

William - I have never asked my clients just to see what they think. Good idea

Jeff

Jan 22, 2015 10:36 AM
Rainmaker
1,027,150
Susan Haughton
Long and Foster REALTORS (703) 470-4545 - Alexandria, VA
Susan & Mindy Team...Honesty. Integrity. Results.

The only times I have used it was when I was on vacation out of the country in areas with limited internet;  my message says my teammate is covering, lists all her contact information but also says I will check email intermittently. And I do.  Of course, any active clients already know and won't be surprised by the message should they send me something while I am gone.

Jan 22, 2015 03:22 AM
Ambassador
4,670,870
Bob Crane
Woodland Management Service / Woodland Real Estate, Keller Williams Fox Cities - Stevens Point, WI
Forestland Experts! 715-204-9671

Yes, but just for web inquiries.

Nov 18, 2017 08:20 PM
Rainmaker
4,798,519
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Yes, I do.  For the initial contacts.

Oct 31, 2017 08:30 AM
Rainmaker
3,448,682
Nina Hollander
Coldwell Banker Realty - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

Not particularly, except for my internet leads from Market Leader, who get a letter from me right away--but it's a real letter and not anything that looks like an auto-responder.

Jan 24, 2015 09:36 PM
Rainer
23,693
Eric Valente
Calabasas, CA
Eric

I don't like getting them and I don't want to use them. The only exception: when I'm out of the country and not available for a few days. 

Jan 22, 2015 03:12 PM
Rainmaker
384,954
Trumps Elite
Keller Williams Realty Acadiana - Lafayette, LA
Realtors/Career Consultant

I do not ever use an auto responder. I think it's a definite no no!

Jan 22, 2015 12:12 PM
Rainmaker
1,680,021
Larry Johnston
Broker, Friends & Neighbors Real Estate and Elkhart County Subdivisions, LLC - Elkhart, IN
Broker,Friends & Neighbors Real Estate, Elkhart,IN

I use auto-responders to make sure my ckients are still being notified in case I am busy.  I also get them on my email so I can also keep up  with what they are receiving.

Jan 22, 2015 11:45 AM
Rainer
11,010
Mason Nettles
Mason Buys Houses - Greenville, SC
Real Estate Investor In Greenville SC

I use auto responders for every opt-in form. (10 or so different ones) It alows me to have the informaiton go to a data base (name, email,phone, buyer, seller, lender.)The auto response asks a specif question... not the generic. If they respond to the auto it goes to my phone email.

I am new to tech. I will be using a drip campain in the future to stay in contact with them

 

Jan 22, 2015 10:42 AM
Rainmaker
3,985,519
William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

I do not./...I don't like to get them and most of my clients have told me the same.  They say it is laziness.

Jan 22, 2015 06:48 AM
Ambassador
919,659
John Meussner
Mason-McDuffie Mortgage, Conventional Loans, Jumbo Loans, FHA, 203(k), USDA, VA, - Walnut Creek, CA
#MortgageMadeEasy Walnut Creek, CA 484-680-4852

If I'll be away for an entire day or more and won't have access to my phone I'll use them.  Otherwise, I always have my email coming to my phone, so no need for them.

Jan 22, 2015 06:05 AM
Rainmaker
542,226
AJ Heidmann ~ CRS
McEnearney Associates, Inc. - Alexandria, VA
YOUR Alexandria & Arlington, VA Real Estate Expert

Jeff - Only for the rare times that I don't have connectivity or on a dramatically different time zone so that I can manage their expectations.  When I have someone covering for me, I make sure that they cc me on any response so that I am up to speed.

Jan 22, 2015 05:00 AM
Ambassador
4,306,272
Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Prefer not, Jeff Dowler CRS - the clients may feel that you are not available to them (unless of course when you are away - have someone fill in for you.)

Jan 22, 2015 04:12 AM
Rainmaker
3,338,858
Lawrence "Larry" & Sheila Agranoff. Cell: 631-805-4400
The Top Team @ Charles Rutenberg Realty 255 Executive Dr, Plainview NY 11803 - Plainview, NY
Long Island Home and Condo Specialists

Never used it. Gee, maybe I'm just always working and never take any time off...

Jan 22, 2015 03:55 AM
Rainer
87,333
Christina Botteri
REeBroker - Roseville, CA

IMO, the only time to use an auto-responder is when you are truly unable to do business with/for clients in a meaningful way, in an a reasonable time-frame.

A few of examples would be:

  • Injury / surgery / prolonged illness (like a real-deal flu that takes you out for an actual week)
  • Vacation
  • A major move (your homestead, your office)

Basically, anything that will materially separate you from your ability to communicate with people for a period of time.

There are two key points to successfully using this feature:

  • Be informative (within reason) - Let your clients/colleagues know generally why you are away, when you will be back, and if applicable, who is covering your desk in the meantime.  Also, use the same "voice" in your a/r message as you do for everything else (many times, people think they have to use an overly formal or dispassionate tone... poppycock!).
  • Stay on top of it - The very instant you return, TURN OFF THE AUTO-RESPONDER. Also, to every, single person who tried contacting you, send them a short "I'm back!" message. Extra credit: personalize each one (yes, this isn't possible all the time, but it is a very nice touch.)

 

Jan 22, 2015 03:39 AM
Rainmaker
4,834,073
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

No, I don't like them, even when we are away, we can see our email on our various devices, and I like responding sooner than later.  I find the automated response cold and distant.

 

Jan 22, 2015 02:40 AM
Ambassador
4,210,410
Jeff Dowler, CRS
eXp Realty of California - Carlsbad, CA
The Southern California Relocation Dude

Vera

You have to wonder, in this day and age, whether people will wait for a response (depends on who it is and if they are really trying to reach YOU as opposed to just getting general information)

Jeff

Jan 22, 2015 01:09 AM
Rainer
112,792
Vera Gonzalez
RE/MAX Suburban, Inc. - Sterling Heights, MI
Gonzo For Real Estate

Nope with all the technology clients can just move on to the next person:)

Jan 22, 2015 12:50 AM
Ambassador
4,210,410
Jeff Dowler, CRS
eXp Realty of California - Carlsbad, CA
The Southern California Relocation Dude

Gita - good for you, as we know replying quickly is important. I don't use them either, and I don't know too many people who do.

Jeff

Jan 22, 2015 12:33 AM
Rainmaker
4,432,826
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

No i do not use auto responders because I always reply to email right away.

Jan 21, 2015 10:46 PM