I have been in the customer service for my entire professional life. My career began in the headquarters of a major retailer. I was in charge of their Consumer Affairs Department which was primarily responsible for consumer complaint handling, consumer product liability claims and product/merchandising legal requirements. My department offered a hands-on approach to those customers who were in some way dissatisfied with the service and products purchased from this retailer. The tales I can tell from this 12 year experience range from very humorous to extremely sad, but the ultimate goal was to satisfy the customer.
From this environment, I "changed hats" and joined a non-profit guide dog training facility in Southern California. As their Assistant Director, I focused my attentions on fundraising, volunteer coordination and student services. My deep appreciation of the human and dog bond only developed more over the five years with this organization, seeing a blind individual´s trust, and ultimately their life changing with the aid of their four legged, loyal companion.
I then changed hats again and moved back to corporate life, as a General Manager for a pet food manufacturing company, then Conference Directors for a computer network guru.
Several years ago, I grew tired of shuffling papers, and yearned to return to a personal interaction with people. I decided that real estate would be the profession for me, with my years in customer services provided a strong foundation.
I believe that for most clients, buying or selling a home is an extremely emotional process. As your realtor, my job is to make the transaction as smooth and "bump free" as possible. I have the experience to anticipate potential problems and negotiate them before they actually become problems. Utmost, I make myself available to my clients. This is what customer service is about. My clients can rest assured that I will always work in their best interests and will handle their purchases or sale with the highest degree of honesty and integrity.
Today, I live in Wonder Valley and thoroughly enjoy the amenities and conveniences that Fresno County has to offer. I share my home with an array of family dogs, horses, cattle and utmost, a great husband.
My area of expertise is "Customer Service" coupled with integrity. I may be in the business of helping people selling and buying real estate, but ultimately, I strive, and my goal is, to find my clients the home of their dreams or make the sale of their home as smooth and pleasant as possible.
I care about the communities that we live in and I know that my clients do too! To help support our community, I will donate up to 5% of my commission to any non-profit, charitable organization of my client's choice, when selling or buying a property through me.
I am a member of the Fresno Association of Realtor, California Association of Realtors and the National Association of Realtor. I am affiliated with Guarantee Real Estate, the largest brokerage in the Central Valley. With Guarantee Real Estate, comes the assurance that I will not only be with you during your purchase or sale, but after the process. We stand behind our clients and our services!
Backed by Guarantee Real Estate, I offer a personalized marketing program, unique to your property. My advertising efforts are web based, as well as print and television media to gain you the most exposure your property can receive. Exposure and pricing are the ultimate sales combination.
"Satisfied Clients" is my goal. Specializing in residential and income , I focus on exceeding and satisfying the needs of my clients. I am with Guarantee Real Estate, #1 brokerage in the Cental Valley