JOB COMPETENCIES HIGHLIGHTS

Integrity and Trust: Am widely trusted; am seen as a direct, truthful individual; I can present the unvarnished truth in an appropriate and helpful manner; keeping my confidence; can admit to mistakes; and does not misrepresent myself in any way for personal gain.

Written Communications: Am able to write clearly and succinctly in a variety of communication settings and styles; I am capable of getting messages across in a desired effect.

Customer Focus: Am dedicated to meeting the expectations and requirements of customers; I always provide first-hand customer information and utilize it for improvements in products and services; I work with customers in mind; I recognize the importance of establishing effective relationships with customers and gaining their trust and respect.

Composure: I am able to stay cool under pressure; I do not become defensive or irritated when times are tough; I can be counted on to hold myself together during tough times; can handle stress; not knocked off balance by the unexpected; and I never express or show frustration when resisted or blocked.

Time Management: Using my time effectively and efficiently allows me to get more done in less time than others; I tend to keep my concentration and efforts on the more important priorities.