IXACT Contact reviews on ActiveRain

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IXACT Contact

4.76 (50 reviews)

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Product Details

Company

Category

Subcategory

Website

IXACT Contact Solutions Inc.

Technology Products

CRM, Contact & Lead Management

www.ixactcontact.com

Contact name

Phone

Email

Rich Gaasenbeek

866-665-0018

info@ixactcontact.com

Product Description

IXACT Contact® is a web-based contact management and marketing system that is amazingly easy to use.

Designed specifically for REALTORS®, IXACT Contact helps you build lasting relationships with past clients, hot prospects, and important referral sources. The system makes it easy to keep in touch with clients the right way, and to generate high quality new leads. It also helps you manage the transaction side of your business, keeping you organized and in control.

With IXACT Contact, you can convert more leads into listings, attract more referrals and repeat business, and manage more transactions than ever before.

What makes IXACT Contact unique?

- Monthly e-Newsletter – IXACT Contact comes with a professionally designed and written monthly e-Newsletter, complete and ready to send. The e-Newsletter is created by real estate marketing experts and is amazingly easy to set up and use – you can literally "set it and forget it!"

- Activity Plans – Pre-defined plans that automate marketing communications (including Drip Email) and help manage a REALTOR®'s listing and closing activities.

- Email marketing with analytics and reporting – Ability to create graphical and personalized mass emails and get data on email deliverability and bounce-back rates, open rates, who clicked on what links within the email, and who forwarded the email on to others.

- Automated Website Lead Capture – Ability to add an automated Contact Us form to a website that automatically pulls new leads into one's database and sends an email alert every time someone completes the form.

- Fully Mac and iPad compatible – Unlike many other real estate CRM's, IXACT Contact is fully supported by the Mac OS and all web-browsers, including Safari.

- Wireless Synchronization – IXACT Contact can synchronize wirelessly with the BlackBerry, iPhone, Android or Windows Mobile device automatically and continuously over the wireless network. No third party app is required as IXACT Contact works with the native calendar and address book built into the phone.

- Business Directory – IXACT Contact lets one build their own Business Directory for quick access when clients call them for a home service related referral.

- Ease of Use – Last but not least, IXACT Contact is quick to learn and easy to use, and does not require any training.

Moni McGee Contact User

Real Estate Agent 5 Reviews

Naperville, IL 90 % Positive Feedback

Not A Bad CRM

Submitted on 12/05/2014

I have used this CRM twice before switching over to Top Producer. They have made some nice improvements to the CRM especially the look. The look and feel still reminds me of working in a Microsoft ACCESS database platform ( I use to create databases in ACCESS) Unfortunately Ixact Contace was not what I needed and wan... See More

100.00 % thought this review was helpful

faith floyd Contact User

Real Estate Agent 1 Review

100 % Positive Feedback

Awesome program

Submitted on 03/25/2014

I started using the program in October 2013 and by March 2014 I have reconnected with 11 past cleints and have now received three more referrals from past clients and to date have made over $20k worth of commission and currently have another client that dropped out of sight four years ago and is now under I need BRITTN... See More

100.00 % thought this review was helpful

Frankie Carl Contact User

Services for Real Estate Pros 1 Review

Charlottesville, VA 100 % Positive Feedback

This is the first CRM that I have wanted to use!

Submitted on 02/28/2014

This service can be really basic or you can drill down and personalize your contacts through the groups you create. I think this is very easy to use and they have videos to support all aspects of the site. I think it is perfect for people who are not super techno savvy.

100.00 % thought this review was helpful

Michael J. O'Connor Contact User

Real Estate Agent 2 Reviews

Corona, CA 100 % Positive Feedback

IXACT Contact - Excellent Content & Features

Submitted on 02/28/2014

I've been using IXACT Contact since the middle of 2013 and here's my top 10 list of features and reasons that I am satisfied: 1. I was sold on the quality of the TUTORIAL VIDEOS about how to use the system. They are pretty short and to the point and well worth your time if you want to evaluate their system. Most o... See More I've been using IXACT Contact since the middle of 2013 and here's my top 10 list of features and reasons that I am satisfied: 1. I was sold on the quality of the TUTORIAL VIDEOS about how to use the system. They are pretty short and to the point and well worth your time if you want to evaluate their system. Most of the competitors offered almost nothing that allowed me to get a sense of how I would use the tool. 2. The CONTENT of their PRE-DESIGNED activity plans are spot-on. The way the messages are written are personable and relevant. There really is very little that needs to be 'customized' to sound like me - they are that good! Imagine sending emails to your recently closed contacts at appropriate times (Hi, It's been a few weeks since you moved in - are you needing any referrals for local suppliers...) or (Now that you've been in the house for five months are you satisfied with how your decorating came out...) Absolutely fantastic way to put ongoing communication on auto-pilot. 3. Data management is pretty easy as customer support can upload spreadsheets of data right into your system for you. One feature that I didn't even know that I needed was the ability to EXTRACT my contacts into a spreadsheet. This allowed me to identify duplicates and data gaps that I didn't even realize that existed. 4. Mass emails such as MONTHLY NEWSLETTER CAMPAIGNS can easily be researched to identify who was interested in the mass email including whether the email was open, how many times it was opened and whether or not a person clicked a hyperlink from the system. Great way to identify who to prospect with a call. 5. I created my own contact templates under the mass mailings section to send emails to new prospects. By using the CAMPAIGN REPORTING feature I am able to understand if these email-only leads actually receive the email (or bounced) and if and when my email to them was opened. I can then plan for the appropriate additional follow-ups for each of these prospects. Didn't open my email at all - well maybe I'm not going to spend too much more time chasing that person. Opened it right after I sent - will keep sending emails and eventually they get comfortable and I might hear more from them. 6. CONTACT GROUPS is a great way of keeping track of contact interests and sending information of importance to all contacts with the same interest. For example, letting stay-at-home parents know about a an upcoming event for the kids or letting all the horse lovers know about an upcoming horse show or sending a market update to all people that have an interest in a particular town is easy if you've added the contacts into applicable groups. 7. SELLERS also love when I am able to show them the number of inquiries I've had on their listing because I added all inquiries into the database along with adding them to the contact group that I set up just for their home. Not only do the sellers love this, it makes my job that much easier if there's something interesting to report to people who inquired, such as a price change. 8. How about marketing to OTHER AGENTS when you have an interesting listing? By extracting MLS agent sales information, I've identified agents who successfully sold in a particular city during a given time frame and by uploading their contact information into the system I can send listing information in a geography that I know that they are already successful in and might have additional interested clients for my listing. My agent contacts are tagged to contact groups with both location and year such as 'Corona-2013' which allows me to write an email acknowledging their local success and communicate why they are getting my communication. Sellers love knowing that all successful agents in my market will know about their listing. 9. Appropriately tagging BUSINESS REFERRAL contacts allows you to generate a referral list for your clients. For example, maybe you talked about the tree growing too close to the house - send them your business referral list for all tree companies. 10. This one is actually my #1 reason I love the tool - PHONE SYNCHRONIZATION! If I get a call on my cellphone, I add them at the end of the call as a contact on my iPhone and the new contact will upload into the utility feature in the IXACT Contact system. I can then edit & add into the contact system itself by just looking at the utility area. No more remembering who recently called - they are all in the utility area until I choose to move them. And if I want to, I can just add contacts directly to the system and the iPhone will automatically be updated with the contacts information. My 'contact management system' was truly a mess before I started with IXACT Contact. I just had my phone's directory and some contacts in Outlook and no system at all. I really worked on cleaning up both of these sources FIRST before populating my system and I recommend that you create a contact group (maybe called 'migration') when you do you initial upload. You can then easily tackle cleaning up your contacts in the system on an as-needed basis by reviewing the 'migration' group. If you make it a goal to clean-up and remove 3-5 contacts per day from your 'migration' group you'll eventually get the task done and building on the usefulness of the system. I did sign up for a very large and expensive tool in the past from a competitor but I found it too difficult to use and basically ended up wasting a one-year contract. I thought the free trial period from IXACT Contact was a great way to start to see if I liked the system. Not having the ongoing contractual commitment (and the ability to easily extract all my contact information if I wanted to cancel) was much preferred over some competitors.

100.00 % thought this review was helpful

Aaron Byrd

Real Estate Agent 1 Review

100 % Positive Feedback

Just what I've been looking for

Submitted on 09/04/2013

As I've been building my business network, I've been missing out on drip campaigns to manage internet leads, keep in touch with past clients and transaction management. IXACT is just what I have been looking for. I don't have time to come up with a long-term campaign plan for each and IXACT has done that for me and it ... See More

100.00 % thought this review was helpful

Steven Warshaw Contact User

Real Estate Agent 1 Review

Glen Head, NY 100 % Positive Feedback

IXACT Contacts - EASY to use - Keeps your business running smooth.

Submitted on 08/29/2013

This is one of the easiest and full featured Customer Relationship Managers I have ever used. It makes the job of keeping up with and in touch with your contacts very easy. The support is excellent. They did all the uploads into my database list perfectly. I can't recommend this product enough.

100.00 % thought this review was helpful

Robert & Jani Bielenberg

Real Estate Broker/Owner 1 Review

Denver, CO 100 % Positive Feedback

Thumbs Up for IXACT Contact - CRM for Realtors!

Submitted on 08/16/2013

I will start by saying that my husband and I work as a team. Robert has 33 years of experience and I have 23 years. Since he was in the business years before I joined him, he had "his"way of doing things. I came on board 10 years later and as a "newby" full of energy, reading everything I could get my hands on, I was ... See More

100.00 % thought this review was helpful

Fred Gardiner Contact User

Services for Real Estate Pros 1 Review

Toronto, ON 100 % Positive Feedback

IXACTContact - Highly Recommended

Submitted on 08/14/2013

Pros: Simple to learn, simple to use, scaleable, high functionality, low price point, sync's nicely to both iPhone and iPad Cons: None that I am aware of I am very happy with this system, and am happy to endorse it to other Realtors®

100.00 % thought this review was helpful

David Saks Contact User

Industry Observer 538 Reviews

Memphis, TN 63 % Positive Feedback

IXACT

Submitted on 08/10/2013

Morris Marketing Group Inc., the overseers of IXACT, was established in 1929 and they have nearly 85 years in the business and more than 20 years of experience working with REALTORS® Customer Relation Management programs are all over the place, but IXACT specializes in great referral marketing solutions for real estate... See More

0.00 % thought this review was helpful

Ruben Arenas

Real Estate Agent 1 Review

100 % Positive Feedback

Excellent Marketing Tool

Submitted on 08/08/2013

I have been using IXACT now for the past 6 months. What a way to keep your contacts, prospects and send them all news letters, correspondence and keep track of who responds, has been an invaluable tool for me. I just sold a property because of this! This is a great CRM for agents!

100.00 % thought this review was helpful