Listening is the most important part of sales, and it's also the most important part of customer service. There's no service, and no sales, without good listening.Recently, I've been on the receiving end of bad customer service and bad sales. It's so bad that I had to blog about it. Because it's
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07/26/2008
Yesterday was a lot of fun - I had the pleasure of being a panelist at Inman's Bloggers Connect in San Francisco and was honored to be surrounded on stage by bloggers I truly respect: Laurie Manny (Long Beach Real Estate Home), Teresa Boardman (St Paul Real Estate Blog) and Linda Davis (Eastern C
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07/25/2008
With gas rapidly approaching $5 per gallon in Silicon Valley, a close-in location is prized now more than ever! The home at 120 Magneson Terrace in Los Gatos offers incredible proximity to Blossom Hill Elementary School (just a couple of blocks away), Fisher Middle School (about a half mile away
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06/16/2008
A friend of mine here in Silicon Valley is in the unhappy position of needing to foreclose on someone's house for unpaid debts. His attorney told him that there are foreclosure services out there, and since I'm in real estate, he asked me. I am unfamiliar with this business model. Anyone know any
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04/19/2008
Blogging has become my primary source of meeting new clients in recent months (from my Real Town blog, www.LiveInLosGatos.com), so I have decided to expand what works (and cut what doesn't) by replacing a non-performing website with a blogsite that I believe will do great things for my business a
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04/12/2008
A year ago, about a dozen of us Project Blogger Apprentices were typing our fingers off in a fast paced, intense, super-scrutinized contest. We were all working hard and were more than a little stressed. I thought it might be interesting to do a retrospective on the experience and to see how thin
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04/04/2008
Home buyers are surprised when they make an offer and it is rejected or countered high. After all, this is a buyer's market in Silicon Valley, isn't it? Shouldn't the sellers be thankful that there's an offer at all? Shouldn't they just take any offer they get?That's how a lot of buyers view the
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03/22/2008
How is the Los Gatos real estate market doing?Well, it is a bunch of micro-markets, really, even among the single family homes:the mountain areas (zip code 95033) are not really part of "The Town" (rather, county)in town, the area closest to downtown is the 95030 zip code and it has all "Los Gato
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03/17/2008
I have had way too much experience with hospitals, with emergency rooms and with intensive care units. Oftentimes I've found that medical professionals don't always "tell it like it is". Maybe they don't always know. But sometimes they do know and just don't want to say. This is true with the wor
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03/12/2008
You never know what a day will bring. Or a week.Last Sunday, my husband and I took Bella, our big black lab, out for a walk in our east Los Gatos neighborhood. I noticed some tagging - very unusual for our Silicon Valley community - so snapped a couple of pics and sent them off to the Los Gatos P
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03/06/2008
