I came across this tip over the weekend and decided to share it with everyone. TIP OF THE DAY: Let Your Customers Define Good Service A lot of people have fancy things to say about customer service, but it's just a day-in, day-out, ongoing, never-ending, persevering, compassionate kind of activit
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11/29/2010
Attitude-tips in the workplace Learn active listening skills. Hearing is often mistakenly confused with listening. Hearing is simply a biological function, while listening is a learned skill. Superior customer service in our industry is dependent on effective listening. Excellent listening
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11/24/2010
If you've ever made an informal bet with a friend, you may have asked a third person to hold the money until the wager was resolved. When you take out a mortgage to buy a home, you're doing something similar by opening an escrow account. How it works When you put money in escrow it is held by a n
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11/24/2010
Reminder: Holiday Happenings at Bay Area Habitat for Humanity ___________________________________________________________________________ * GIFT WRAPPING NOVEMBER 29 - DECEMBER 23 19014 Gulf Freeway Friendswood, TX 77546 (outside Baybrook Mall, across from Plato's Closet) Ou
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11/24/2010
Don't Blow Smoke, Take Action All of the benefits of a great attitude could be wasted if you neglect to answer or solve the problem-. Even if you encounter a serious customer issue, your helpful, concerned attitude should diffuse most of the original anger and frustration. Your smile and activ
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11/23/2010
Tools for New Homeowners Living in a condo or a rental unit comes with one definite perk. You don't have to make your own repairs! Now that you have moved into your new home, it's time to put on a new hat, that of "handyman." For the big jobs, like roofing and rewiring, you'll more than likely s
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11/22/2010
Managing Contacts and your Data base To store your prospecting information and assure your prompt and ongoing follow-up, employ contact management software such as Goldmine, ACT, or SharkWare. Also, look into real estate-specific software packages such as Top Producer or Online Agent, which are
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11/22/2010
Anticipate - Don't Just Answer The Question Surely, customers don't want a long-winded answer when a simple yes or no will do. However, because customers may not really know enough to ask the "perfect" question, sometimes it is very helpful to provide a response that includes a little more info
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11/19/2010
Why Facts Tell But Why They Rarely Sell I recently attended a free seminar at the end of which I fully expected to be pitched. The presenter had a complicated set of slides that alternated between music, animation and other fun effects. As he switched from slide to slide, it became clear that t
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11/19/2010
Never Lose Your Passion! Passion is the great equalizer. It can make up for a lack of experience and knowledge. I am not suggesting that you not develop your knowledge or experience - only that until you do, your passion will be interpreted by others as a strong belief in yourself, your mission
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11/18/2010
